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West Herr Subaru

Orchard Park, NY

4.9
1,579 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,579 reviews

January 12, 2024

Very nice personnel at this dealership. When they knew I wait they expedited the service. More

by Keaton61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

January 11, 2024

I was greeted immediately and staff was very friendly and accommodating. They offered me something to. drink while I was waiting. More

by leslieespe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

January 06, 2024

They really care about their customers and will work with them to meet their needs. It was a great experience. More

by Don’t have one
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marshall Brady
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

January 06, 2024

I found Allison's to be personable and appreciated her insights for questions asked. Her candor was much appreciated. More

by palvarado88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

January 06, 2024

People were VERY nice and helpful. This is the second car that I brought from this dealership and would not hesitate to do so again. My daughter-in- law also bought a car from this de More

by iamthemom02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Bauman
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

January 06, 2024

Service rep is always super nice, never have any issues and they are always helpful whenever any questions come up. More

by ammoore4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

January 06, 2024

This dealership is wonderful. If I have any problems, they take care of it right away. Allison kept me updated on my Subaru while it was in service. She set me up with a loaner wh More

by michelled4647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Dent
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

January 05, 2024

Great place to have your car checked. The agents are pleasant and polite. Great job More

by joek88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Dent
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

December 21, 2023

Not a good experience from the moment I committed to purchasing a car and receiving it. More

by Skippy8621
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lindsay
Dec 21, 2023 -

West Herr Subaru responded

We are sorry to see the one-star review. If you could please reach out to our Customer Experience Manager, we would like to look into this further for you. You can reach Amanda at, 716-926-7611. Thank you.

December 21, 2023

We had a very good experience with this dealership. Everyone was upbeat and friendly. Marshall our sales guide was exceptional!! More

by Rolly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marshall Brady & extended warranty agent, I forget his name, who also was very efficient in explaining everything.
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

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