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West Herr Subaru

Orchard Park, NY

4.9
1,579 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,579 reviews

November 27, 2023

Everyone at West Herr Subaru is very helpful and friendly. I feel that I was well taken care of throughout my shopping and purchasing experience! I would highly recommend this dealership! More

by Donm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Wong
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

November 27, 2023

Very clean and lots of activity. Service was unplanned but they fit me in. It took less time than expected. More

by eicgppg2003
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

November 26, 2023

Service was scheduled quickly and efficiently. Inspection and maintenance performed was to my satisfaction. Got my military discount and picked up repaired vehicle same day. More

by Barretttk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank G Todd
Nov 29, 2023 -

West Herr Subaru responded

So happy to hear this! Thank you for choosing West Herr!

November 23, 2023

I purchased a car and have had it serviced at West Herr ever since. They are terrific. The service department is top notch; Frank and his technicians are skillful, professional, and thorough in their work. More

by Joe Zawicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank (Service Coordinator)
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

November 22, 2023

I have bought many cars from West Herr over the years. The staff is courteous and helpful. The service department is awesome. The last car I purchased was a Subaru Forrester 2024 and my sales person was k More

by jan.cadin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Naum
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

November 16, 2023

Nicole is fantastic, she took care my issue immediately…I will be back for a new vehicle for sure . Also a shout out to Todd in service . Honest More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole …Todd
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

November 16, 2023

From the moment I stepped in the door, it was a relaxing and efficient process of picking up a Subaru I ordered over the phone. Amber, MacKenzie, and Justin made sure everything was exactly as I wa More

by cravinahuegen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber. MacKenzie, Justin and ?Funk
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

November 14, 2023

From purchase to service, West Herr Subaru has always been there for me. I had an excellent buying experience and continue to have pleasant service appointments nearly 8 years later. Thank you for always More

by sara.johnson108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole, Jerry, Frank
Nov 20, 2023 -

West Herr Subaru responded

Sara, we're so pleased to know that you've had a fantastic experience with us at West Herr Subaru over the years! We appreciate your loyalty and look forward to continuing our service for many more years to come!

November 12, 2023

My first experience with West Herr Subaru- Excellent scheduling call handling, service communication and work, timely, great customer service all around. And they honored slightly lower new tire price. More

by DPelan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole, service and parts team
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

November 11, 2023

Salesman was friendly, knowledgeable about the vehicles and responded to all phone calls and texts in a timely manner. Very customer oriented. More

by Mari
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Duffey
Nov 20, 2023 -

West Herr Subaru responded

Mari, we're glad to know you had a positive experience with our sales team at West Herr Subaru! We always aim for timely and knowledgeable service — thanks for the feedback!

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