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West Herr Subaru

Orchard Park, NY

4.9
1,579 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,579 reviews

June 13, 2023

We have dealt with West Herr Subaru for many years. We have always got great service. More

by mommalopi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Jun 13, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thank you so much! 😊

June 12, 2023

Nicole was very pleasant took time to explain the service needed for today’s appointment.Being older and some time hard to understand what was needed she was very patient and made sure I understood. More

by joep634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Jun 13, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thank you so much! 😊

June 12, 2023

Took in for routine service staff was extremely helpful and the service was done in no time. More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Jun 13, 2023 -

West Herr Subaru responded

We are happy we could help! Thanks, Austin!😊

June 11, 2023

Good customer service Followthrough Shows concern for customer needs Attention to detail Mske me happy! More

by sheacook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank & Marshall
Jun 13, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thank you so much for the kind words! 😊

June 10, 2023

West Herr Subaru Service is always very responsive and accommodating to its customers. I had a great experience, and Nicole was especially helpful when I drove into the quick lane area with 2 tire issues More

by mcgovernmarye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole and the device team
Jun 13, 2023 -

West Herr Subaru responded

We are so happy we could help! Thank you so much for your kind words! 😊

June 09, 2023

Salesman Kelly Sales. .was very nice to work with…and sales manager Justin M.we’re very professional, my third Subaru…would highly recommend West Herr Subaru, to any of my More

by gsbxxz1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly S…and Justin M sales manager
Jun 13, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thank you so much for putting your trust into West Herr! 😊

June 09, 2023

The staff and saleswoman … Amber … we’re professional, respectful, kind, and dedicated to making the car buying experience actually pleasant!! The time Amber spent with me explaining the car allowed me to More

by jakr55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber
Jun 13, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thank you so much for your kind words, we appreciate you! 😊

June 09, 2023

The service was excellent —- and the communication was even better than I expected and usually get at other dealers More

by grbraen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Jun 09, 2023 -

West Herr Subaru responded

Awesome to hear that! Thanks so much! 😊

June 08, 2023

Professional, courteous and knowledgeable service. When I had questions about my vehicle, I received answers that I could understand. More

by RONRDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
Jun 09, 2023 -

West Herr Subaru responded

We love to hear that! Thanks so much! 😊

June 07, 2023

Excellent customer service. Quality service department. Special thanks to Frank Gengo for his 5ime and effort! More

by gailvida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Gengo
Jun 09, 2023 -

West Herr Subaru responded

So happy to hear that! Thanks so much! 😊

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