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West Herr Subaru

Orchard Park, NY

4.9
1,739 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,739 reviews

December 01, 2023

My third vehicle from West Herr Subaru. Highly recommend dealing with them! Their no pressure approach is very refreshing and appealing. More

by Patty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Naum
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

December 01, 2023

They were really accommodating and friendly throughout the whole process. When issues came up they handled it efficiently with a great attitude. More

by AMills
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Neuman
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

December 01, 2023

Very pleased with West Herr Subaru from when I bought my car to my recent service visit. Everyone was very nice & accommodating. I love driving my Subaru. More

by mbrn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Petkovsky, Frank
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

December 01, 2023

Great people to deal with. They made the process of buying a new Subaru very easy. I highly recommend them. Christopher Duffy was patient and helped me get the car I wanted for More

by Gigi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Duffy
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

November 30, 2023

Wonderful experience buying a car from Lindsey. Painless process and she kinda even made it fun. More

by OnTheRoadAgain!!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
OnTheRoadAgain
November 30, 2023

Decent experience verbal agreement had stipulated a Friends & Family discount but final settlement did not include the discount and when vehicle was received rear seatback protector & body side molding More

by Susan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad Wong, Josh Vogler
Nov 30, 2023 -

West Herr Subaru responded

We are sorry to hear this was your experience with us, Susan. We have forwarded this on to our General Manager to look into this further for you. Thank you.

Dec 05, 2023 -

Susan responded

I am VERY pleased with the follow up I eventually received on my experience!!! When the General Manager became aware of the issue he took action to correct and went above and beyond my expectation. I am very pleased with his prompt action to correct. Thank you!

November 29, 2023

Gerardo was excellent, efficient and fast - much appreciated handling of a recent service appointment. Scheduling took a bit but once booked, smooth sailing! More

by Mrhanna093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

November 29, 2023

Service department is top notch. Great customer service. Professional and courteous, and service done quickly and efficiently. Shuttle service is very convenient. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Nicosia
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

November 29, 2023

Very clean and high energy environment. Very positive experience in a usually stressful transaction. Sales representative was very knowledgeable and courteous. More

by eicgppg2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Trost
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

November 28, 2023

Very clean and lots of activity. Service was unplanned but they fit me in. It took less time than expected. More

by eicgppg2003
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Nov 30, 2023 -

West Herr Subaru responded

Thanks so much for the great review! 😊

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