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West Herr Subaru

Orchard Park, NY

4.9
1,579 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,579 reviews

May 28, 2023

I was very pleased to have experience a very positive interaction with salesman Kelly Sales. He clearly without any pressure explained all the possible options as I considered the purchase of a new vehic More

by Anthony DiBiase
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Sales
May 30, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thanks, Anthony! 😊

May 27, 2023

They where outstanding in every aspect. Most friendly and knowledgeable. One of the best buying experiences with West Herr I have had after buying 16 vehicles from them. More

by Al Newkirk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Petkovsky and his manager.
May 30, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thank you so much for your continued business, we appreciate you! 😊

May 26, 2023

customer service was excellent and they were very helpful and and very knowledgeable about my service More

by dpigoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure but very helpful
May 30, 2023 -

West Herr Subaru responded

Happy to hear that! Thank you! 😊

May 21, 2023

Tom was my salesman and i couldn’t have asked for a better experience! It was my first time buying a car by myself so i was pretty intimidated. He was very honest, helpful, and trusting. He was very op More

by hafnergabby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Woelfel
May 25, 2023 -

West Herr Subaru responded

We love to hear that! Thank you so much!

May 20, 2023

Customer service is phenomenal. Love the free stuff in the waiting room. I really didn’t mind waiting there for my car! More

by Boymom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thanks so much! 😊

May 20, 2023

Frank and his team did a great job diagnosing and fixing my wheel bearing problem. Great job. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
May 25, 2023 -

West Herr Subaru responded

So happy to hear that! Thanks, Mark! 😊

May 17, 2023

The west herr employee team does any outstanding job for customer satisfaction. From the service center to car sales they make you feel like part of their family. I am proud to be a west herr customer and More

by Annetteadin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay Wiepert
May 25, 2023 -

West Herr Subaru responded

Thank you so much, Annette! 😊

May 17, 2023

West Herr is a wonderful dealership w/knowledgeable sales and service reps. I’m always satisfied w/how I am treated. More

by sandra.harris.lindstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked w/Frank. He was extremely helpful & personable. He was very personable & really seems to enjoy working w/his customers.
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thanks, Sandra! 😊

May 16, 2023

Marc and the dealership are fantastic! ! Listened to everything I wanted and delivered!! Fantastic experience, would highly recommend to anyone!! More

by brian.k.maunz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Nagy
May 25, 2023 -

West Herr Subaru responded

Thank you so much, Brian! 😊

May 16, 2023

Service was great from arrival to pick up. I was informed of all issues and given option of which to perform. Everyone I encountered was beyond helpful and pleasant. More

by Lori7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
May 25, 2023 -

West Herr Subaru responded

We love to hear that! Thanks, Lori! 😊

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