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West Herr Subaru

Orchard Park, NY

4.9
1,730 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,730 reviews

January 04, 2026

Always great customer service! Explain everything in detail and gives options on any issues or concerns. More

by jen.davis11
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
James
December 28, 2025

As long-time West Herr clients, we just purchased our 2026 Outback from West Herr once again—and for good reason. We keep coming back because of the people. Working with Jonathan Simonin was an excellen More

by Jc
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Jonathan Simonin
December 27, 2025

Went out their way to accommodate my service after I made a mistake in scheduling More

by Psnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mykala
December 27, 2025

All personnel are very helpful and professional and the service was as promised. I come here instead of a closer to home dealer because it’s such a reliably good experience. More

by Ajdaquino
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Mykalyla
December 19, 2025

I find it easy to schedule appointments, the service is excellent and I appreciate the mechanic sending me an update of the car inspection More

by dfoster591
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Frank is my service person. I’m not sure of the mechanic’s name
December 10, 2025

The service I received from West Herr Subaru was vey good. Very professional. It t was great. More

by palmer7593
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Nicole
December 03, 2025

Always informative what they are doing. Usually give a time it will be ready n usually atr More

by Evied79
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
December 02, 2025

Paul Naum deserves a promotion because he goes out of his way to please his customers. Paul was going to give up part of his day off so we could pickup our new car, we changed our schedule so he could enjoy More

by Phil &Sally
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Paul Naum, Martin Willnow, Katherine Pratt
December 01, 2025

Nice, extremely patient salesman “Jonathan” really made the experience of getting a new car easy and enjoyable. Really felt like he took the time to listen to what we really wanted and needed. More

by Robynweber74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Czajka
November 25, 2025

Very clean, welcoming, staff was very helpful and friendly, professional and courteous. Buying was and easy, stress less process. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Marc Nagy
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