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West Herr Subaru

Orchard Park, NY

4.9
1,579 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,579 reviews

April 26, 2023

West Herr Subaru is an outstanding dealership with excellent performance. My sales consultant, Marc Nagy is extremely professional, and great to do business with. More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The following three representatives I worked with Andy Seiberg, Marc Nagy and Charlie Mancuso were outstanding and very reliable.
May 25, 2023 -

West Herr Subaru responded

Thank you so much, Dave! 😊

April 26, 2023

My salesman Tom Woelfel, has sold me 2 of the 5 Subaru's I've purchased at West Herr. Recently, I purchased a 2024 Crosstrek, which I love! Tom and his peers went out of their way to work with getting me More

by Donna Z
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom-salesman, Justin-finance, Martin- manager
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thank you so much, Donna! 😊

April 26, 2023

The Service coordinator Liz was outstanding as was the Sales Manager Martin who assisted in my appointment. Extremely professional. More

by NRomano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz and Martin
May 30, 2023 -

West Herr Subaru responded

Happy to hear that! Thanks so much! 😊

April 25, 2023

Excellent service. Everything was clearly explained. Loved the young man who guided me into the garage. He was polite and had a great sense of humor. The shuttle servic More

by fran.fritz151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Nicosia
May 25, 2023 -

West Herr Subaru responded

We are happy to hear that! Thanks so much! 😊

April 25, 2023

Lindsay is awesome! Very knowledgeable and straightforward. She made my car buying experience hassle-free. More

by natalie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay Wiepert
May 25, 2023 -

West Herr Subaru responded

Awesome to hear! Thanks, Natalie! 😊

April 22, 2023

As always service was professional, prompt and pleasant. Waiting time was minimal taking potential stress away More

by jdavern19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth brenna
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thank you so much! 😊

April 21, 2023

Lindsay and Dominic were amazing! I just wish the car buying process didn’t take so long. It’s at least a 6 hour process even if you know what you want More

by Kaitlyn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay and Dominic
May 25, 2023 -

West Herr Subaru responded

Thank you so much, Kaitlyn!😊

April 20, 2023

Friendly staff. Low pressure sales. Good inventory. And love my new car. Definitely recommend West Herr Subaru More

by Newby w/ a Suby
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gretchen Peterson
May 25, 2023 -

West Herr Subaru responded

We love to hear that! Thank you so much! 😊

April 20, 2023

Friendly, timely ,highly professional staff…always…. from receptionist to diagnostics- happy to answer questions -quick in and out excellent customer service More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thanks so much, MJ! 😊

May 25, 2023 -

MJ responded

My husband and I have been buying and leasing cars for the past several years from West Herr and have always had a positive response and excellent outcome working with Ryan Klass and Carmen Alvelo.

April 20, 2023

Always available with all needed information. Kerry Finach is a reliable, pleasant, efficient salesperson. Many thanks. More

by malorich
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
KERRY FINACH
May 25, 2023 -

West Herr Subaru responded

We love to hear that! Thanks so much! 😊

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