Back

West Herr Subaru

Orchard Park, NY

4.9
1,579 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

Directions

By Type

Showing 1,579 reviews

April 17, 2023

Took care of me right away. Very supportive, friendly staff. No pressure! Helpful, too. Clean, bright showroom More

by carolemcg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Duffey. Amanda westley
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thanks, Carol! 😊

April 15, 2023

Very professional. Got us in and out in a little over an hour. Highly recommend. More

by wndmlcwby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Gengo
May 25, 2023 -

West Herr Subaru responded

Happy to hear that! Thank you so much! 😊

April 14, 2023

Fantastic service. Very polite.Wasn't treated like a woman that didn't know cars. My husband worked for Chrysler for many yrs. He taught mr quite a bit about cars. Wish More

by MBKUREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
May 25, 2023 -

West Herr Subaru responded

Love to hear that! Thank you so much! 😊

April 13, 2023

Frank was great, the entire dealership was a pleasure to deal with. Took care of everything we needed More

by Sufor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Kelley, Frank from service and Anthony from finance
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thanks so much! 😊

April 13, 2023

Brad Wong. Good guy. Knowledgeable. Answered questions in a timely manner. Happy to do business with him. More

by Robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Wong
May 25, 2023 -

West Herr Subaru responded

We love to hear that! Thanks, Robert! 😊

April 13, 2023

all dealings done with this dealership have been excellent with both staff and service department More

by toddkim3555
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
May 25, 2023 -

West Herr Subaru responded

Thank you so much! 😊

April 13, 2023

Good customer service, very helpful in locating the car I wanted. Friendly staff. Delivery and pick up appointments timely. More

by Johneddy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Klass
May 25, 2023 -

West Herr Subaru responded

We are happy to hear that! Thanks so much! 😊

April 12, 2023

This dealership has been AWESOME! !!! Frank is the best maintenance guy.His is not pushy and goes with my budget. Thank You West Herr More

by ziembapeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
May 25, 2023 -

West Herr Subaru responded

So happy to hear that! Thanks so much! 😊

April 11, 2023

Frank was terrific to work with. He was extremely friendly and helpful. He was able to get my Subaru in the same day for service. More

by K Borowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
May 25, 2023 -

West Herr Subaru responded

Happy to hear that! Thanks so much! 😊

April 05, 2023

Disappointing sales experience , test drive was good but sales follow up was non existent as far as requested information via email and calls made in the evening during business hours were not returned unt More

by youneverno12
Recommend Dealer
No
Employees Worked With
BW
May 25, 2023 -

West Herr Subaru responded

We are so sorry to hear this was your experience with us. Please reach out directly to our Dealership Experience Manager, Amanda, at 716-926-7611. Thank you.

...
63
...