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West Herr Subaru

Orchard Park, NY

4.9
1,782 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,782 reviews

May 08, 2023

Easy to work with us. Able to come to our home so my husband could try out a car. My husband has difficulty getting into a vehicle. I asked for a certain about for a trad More

by Dnn945
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Klass
May 25, 2023 -

West Herr Subaru responded

So happy to hear that! Thank you so much! 😊

May 07, 2023

I felt very comfortable dealing with Ryan, Martin and Charlie. They were honest and did their best to accommodate my needs. More

by Elaine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan, Martin and Charlie
May 25, 2023 -

West Herr Subaru responded

Awesome to hear! Thanks, Elaine! 😊

May 07, 2023

Gretchen Peterson was great- helpful, available, and knowledgable. Got the vehicle I wanted for a great deal, and she worked with my schedule to pick it up. Great job, highly recommended!! More

by Randy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie
May 25, 2023 -

West Herr Subaru responded

We are happy to hear that! Thanks, Randy! 😊

May 06, 2023

Dylan really took care of us. Didn’t waste our time and got right to the point. Super quick and respectful. More

by Kayharrington3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Kelly
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! 😊

May 06, 2023

Wonderful people and great team. Experience was better than expected and Jessica was great. Will definitely go back to her again for another car when needed. More

by Joe S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica
May 25, 2023 -

West Herr Subaru responded

So happy to hear that! Thanks, Joe! 😊

May 06, 2023

Love West Herr Subaru, and specifically Jessica Kostelnik, car salesperson extraordinaire! The experience was smooth and enjoyable! More

by Susan Natali
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Kostelnik and Josh
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thanks, Susan! 😊

May 06, 2023

My wife and I were extremely pleased with our sales consultant Gretchen. She professionally handled all of our questions and needs in the sales process. More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gretchen Peterson, Charlie Mancuso, Justin Morgante
May 25, 2023 -

West Herr Subaru responded

Awesome to hear! Thanks, Scott! 😊

May 05, 2023

I never had an experience as I did at West Herr Subaru, the best, I didn't have to lift a finger. Kelly Sales our sales consultant did everything, went in took the vehicle for a test drive and Kelly did th More

by pzdyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Sales
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thank you so much! 😊

May 25, 2023 -

pzdyn responded

It was a pleasant experience

May 04, 2023

Amber was very helpful helping pick out a car that fits my family’s needs. She was in frequent communication with updates of the car’s arrival and made the buying process very easy. I highly recommend work More

by Tiff0614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Trost
May 25, 2023 -

West Herr Subaru responded

We are so happy to hear that! Thank you so much, Tiff! 😊

May 04, 2023

Frank, Renee, and the whole service team were fast, friendly, and professional. They did a wonderful job keeping me informed as my appointment progressed and communicating with me about every step. More

by elizabethwoods1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Gengo, Renee
May 25, 2023 -

West Herr Subaru responded

Thank you so much, Elizabeth! 😊

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