West Herr Subaru of Rochester

I used to think that people were significantly overselling how dealerships "scam" you and charge "hundreds" more for things you can do yourself. I have now discovered we are underselling it as overselling how dealerships "scam" you and charge "hundreds" more for things you can do yourself. I have now discovered we are underselling it as a society. The subpar customer service left quite a bit to be desired. I called Tuesday morning and relayed my issues over the phone. Dropped my car off for the 7:30 am appointment on Wednesday. They did not even reach the diagnosis for my car until the afternoon on Friday and never managed to communicate a tentative schedule beyond "we'll do our best to get it in today". For just an A/C diagnosis they charged $230 and $190 for a check engine light diagnosis. And no, I did not leave my car with them for any service. But regardless of the fact that I had them diagnose these issues, that cost doesn't carry over into actual repairs. Those are completely separate charges. Of the two issues I wanted addressed they managed to give me 9 totaling $4,300 of service they could do on top of the $450 I had to pay in total for the diagnoses. After leaving I drove 5 minutes down the road to the Autoparts store and bought the part to fix my A/C for $20 and had it fixed in 2 minutes right in their parking lot. They wanted to charge $50 for an engine air filter replacement ($18.99 at Autoparts and a 2 minute YouTube video) and $60 for the cabin air filter ($25 and a 2 minute YouTube video, arguably EASIER than the xxxx engine filter). I'll be having someone other than these scammers fix the minor transmission issue they wanted to charge $2,300 for and my trusted subaru-specialized mechanic back home said would be $1,700. They wanted to charge another $200 just to tell my why my rear windshield wiper doesn't spray cleaning fluid. Again - NOT FIX. Just to find the problem THEY ALREADY WOULD HAVE NEEDED TO FIND TO FIX IT IF I WANTED IT FIXED ANYWAY. Maybe they're great to buy a car off of, but whatever you do DO NOT USE THE SERVICE CENTER. They charge extortionary prices and don't care about providing an affordable service to their customers, most of us whom are loyal to the death. At the end of the day West Herr needs to stick to Chevy. More

I purchased a very nice used 2022 Forester this past week. Paul in Sales and Man in finance were extremely helpful in making the buying process as easy and efficient as possible. They even had the vehic week. Paul in Sales and Man in finance were extremely helpful in making the buying process as easy and efficient as possible. They even had the vehicle brought to Rochester for me from the West Herr Orchard Park location at no charge. I highly recommend this dealership to others who are interested in purchasing a used or new Subaru. More

My experience was amazing. The salesman was awesome and my daughter also wanted a car and he was able to help the both of us. The salesman was awesome and my daughter also wanted a car and he was able to help the both of us. More

West herr always looks to provide quality service. Review your vehicle on what it needs and may require Review your vehicle on what it needs and may require More

Second car purchased from West Herr. The process was straightforward. Never a feeling of an adversarial process. The process was straightforward. Never a feeling of an adversarial process. More

Thos is our 2nd Subaru from West Herr. They are an excellent dealership and our sales person, Beau, was wonderful! He took care of every detail for us. We would, and will recommend him to They are an excellent dealership and our sales person, Beau, was wonderful! He took care of every detail for us. We would, and will recommend him to any of our family and friends who are interested in purchasing a vehicle! More

Chris snd all the staff at West Herr Subaru were amazing. From the beginning Pelow answering all our questions and made us feel like we were his primary responsibility even when we said we were just window s From the beginning Pelow answering all our questions and made us feel like we were his primary responsibility even when we said we were just window shopping. When we decided we were ready to purchase the staff was thorough and made that process very smooth. Every facet of the process was explained in detail. I would definitely go back when we need another vehicle, and I would recommend them to anyone looking for a new vehicle. More

Fantastic experience, very helpful and friendly. Definitely recommend Andrea and West Herr to anyone looking for a new vehicle. Definitely recommend Andrea and West Herr to anyone looking for a new vehicle. More

Went in for an oil and filter change and couldn't be happier with my experience. It was very reasonably priced and even came with a car wash. They checked everything over and told me what needed to be d happier with my experience. It was very reasonably priced and even came with a car wash. They checked everything over and told me what needed to be done and then answered all my questions. I left a very happy person. I will definitely be back and amazingly it's less expensive than going to a fast oil change place. More

Service is always swift and thorough, the staff is always friendly and personal. I really can't complain about a thing. Top notch. friendly and personal. I really can't complain about a thing. Top notch. More