West Herr Subaru of Rochester

I have been a customer for over 10 years, that will not change. Thank you change. Thank you More

Had my 2024 Subaru crosstech in for yearly check-up/inspection. Carly was ready for me walking in the door, with great greeting,, texted me to ask about recommended Filters replacement from se check-up/inspection. Carly was ready for me walking in the door, with great greeting,, texted me to ask about recommended Filters replacement from service “video”-LOVE this,,, done on time,,,,, checked out. Carly sure knows the business and awesome Customer Service! More

Very responsive and easy to approach with questions. Didn’t feel pressured to buy- was a great experience! Didn’t feel pressured to buy- was a great experience! More

I had a very good sales experience at West Herr Subaru. My salesperson, Ray, was patient and took the time to answer questions and provide information. I never felt pressured to buy. At delivery, Jules was My salesperson, Ray, was patient and took the time to answer questions and provide information. I never felt pressured to buy. At delivery, Jules was so helpful in making the delivery experience easy and enjoyable. I highly recommend this dealer if you are looking for a Subaru. More

Had an excellent experience with first time leasing with Rep Derrick Fedus I would highly recommend West Herr and Derrick again and again. Rep Derrick Fedus I would highly recommend West Herr and Derrick again and again. More

Once again, I received excellent service from West Herr Subaru of Rochester. Carli was nice enough to accommodate me, even though I was unavoidably very late for my service appointment. Zoya was also very Subaru of Rochester. Carli was nice enough to accommodate me, even though I was unavoidably very late for my service appointment. Zoya was also very helpful and courteous. More

service department was amazing. customer service was next level, waiting area was clean bright and welcoming. Sadly the services I needed done would have cost me WAY too much ($2500 customer service was next level, waiting area was clean bright and welcoming. Sadly the services I needed done would have cost me WAY too much ($2500 for a set of headlights) and an ecu flash to reset a tune that untold wasn't there (didn't work. but was ultimately no charged fir a failed flash) by the former owner (A DIFFERENT DEALER) and a new ecu may not have even fixed the issue. so just bad luck on my part, but the service and knowledge from said departments was amazing. The inspection video was amazing, thorough, and deatiled. professional through and through. 11/10 would recommend west herr subaru. More

Very pleasurable experience working with Andrea at West Herr. This is the second Subaru I have purchased with her help. Herr. This is the second Subaru I have purchased with her help. More

Service department is great. The call center is useless. Zoya Anthony is great to work with. She is very knowledgeable and always pleasant. Service Manager, Sean Coddingtoni is a The call center is useless. Zoya Anthony is great to work with. She is very knowledgeable and always pleasant. Service Manager, Sean Coddingtoni is also exceptional. More

Nick was very professional, and went over all the features of my wife's new Outback. My wife drove Honda CVS's for years, and this was her first Subaru. She was very nervous so Nick went over the fea features of my wife's new Outback. My wife drove Honda CVS's for years, and this was her first Subaru. She was very nervous so Nick went over the features of the car twice, so she would be confident with the car before driving off the lot. More