West Herr Subaru of Rochester

Very happy with west Herr dealership. So far I have just been there for oil changes. I like to wait for my car. Only took an hour and I was out of there. So far I have just been there for oil changes. I like to wait for my car. Only took an hour and I was out of there. More

Second used ForesterI've bought from West Herr. Easy, efficient process. Max, my sales rep. was knowledgeable and helpful. Very relaxed, no pressure experience. I'll be back. Easy, efficient process. Max, my sales rep. was knowledgeable and helpful. Very relaxed, no pressure experience. I'll be back. More

Always accommodating, professional and knowledgeable. Very customer focused. i have had a positive experience with each visit. Very customer focused. i have had a positive experience with each visit. More

Good service but expensive, DIAGNOSIS COST SHOULD OF BEEN TOWARD LABOR COST OF REPAIR this is a normal practice! BEEN TOWARD LABOR COST OF REPAIR this is a normal practice! More

Carli and Zoya are to be commended for their knowledge, professionalism, the ability to educate new Subaru owners and their sense of humor. I learned more in 15 minutes than the hours of research I did on professionalism, the ability to educate new Subaru owners and their sense of humor. I learned more in 15 minutes than the hours of research I did on my 2022 Subaru Forester Sport !!! I now look forward to seeing their faces when I'm in for service !!!!! Thank you ladies !! More

This place gives me peace of mind and Carli is blessing as a costumer service representative. I am thankful to whom guided me to this dealership. I can wait with confidence that my car is in good hands. as a costumer service representative. I am thankful to whom guided me to this dealership. I can wait with confidence that my car is in good hands. More

We have had very positive experience dealing with DJ. We are a large family and have purchased 4 cars with DJ in the last few years and every time he takes time with us but not overbearing and has alway We are a large family and have purchased 4 cars with DJ in the last few years and every time he takes time with us but not overbearing and has always made our experience positive. More

Very helpful. They go the extra way to help out and meet ur needs when trying to purchase or lease. Excellent service dept. the dealership is spotlessly clean. They go the extra way to help out and meet ur needs when trying to purchase or lease. Excellent service dept. the dealership is spotlessly clean. More

Kaya and Jules were super friendly and helpful! Everyone I spoke to at West Herr was amazing and made my experience so easy. They brought my car from Rochester to Syracuse for me to test drive and Everyone I spoke to at West Herr was amazing and made my experience so easy. They brought my car from Rochester to Syracuse for me to test drive and then again the very next day for the final purchase. I barely lifted a finger and the entire process took less than a week to get me back on the road. I got everything I was hoping for and more, thank you guys!! More