West Herr Subaru of Rochester

We couldn’t be happier with our experience at West Herr Subaru of Rochester working with Beau! He helped us trade in our vehicle and get into another Subaru that was a much better fit for us. From the very Subaru of Rochester working with Beau! He helped us trade in our vehicle and get into another Subaru that was a much better fit for us. From the very beginning, Beau was great to work with. He was professional, personable, honest, and made the entire process feel easy. What really stood out to us was his communication. He kept us in the loop every step of the way, explained what to expect, and made sure we were comfortable throughout the process. There was never any pressure or hassle, which made the experience that much better. On top of all that, Beau went above and beyond to work out an incredible deal for us! It’s not often you walk away from buying a car feeling like everything went exactly how you hoped, but that’s how we felt. We truly appreciate the time and effort Beau put into helping us. He’s definitely earned our trust and our business for any future car purchases. If you’re looking for someone who’s genuine, easy to work with, and will take care of you, Beau is your guy! Highly recommend! More

They offered a fast friendly service to my Subaru which is a leased car. The waiting area was comfortable and clean. is a leased car. The waiting area was comfortable and clean. More

I dropped my 2019 Outback off for all 4 wheels brake and rotor replacement on a Saturday morning, and it was complete that afternoon. Very pleased with the outcome as well as the speedy job completion time rotor replacement on a Saturday morning, and it was complete that afternoon. Very pleased with the outcome as well as the speedy job completion time involved. I would definitely recommend working with Carli again. This was my first time here and I will definitely be back! More

Service dept services 3 of our cars. They do excellent work though expensive. I recommend them. They do excellent work though expensive. I recommend them. More

Good communication with humans, but initial communication is typically through machines. No service discounts for AAA or Seniors are offered. is typically through machines. No service discounts for AAA or Seniors are offered. More

Michael Hyunh was great! He was friendly, professional, and very helpful throughout the entire process. He made everything easy and stress-free, answered all our questions, a He was friendly, professional, and very helpful throughout the entire process. He made everything easy and stress-free, answered all our questions, and made sure I was comfortable with my purchase. I really appreciate the excellent customer service and would definitely recommend him to others. More

Great service, each person you come in contact with are polite, friendly, helpful. Prompt, answer any questions you have. polite, friendly, helpful. Prompt, answer any questions you have. More

I felt like family my experience was incredible. Thank you guys. I would recommend all my family members and friends to West Herr SUBARU. Thank you guys. I would recommend all my family members and friends to West Herr SUBARU. More

Very clean and friendly. The quality of the service top notch and the teck came and explained what he had done. The quality of the service top notch and the teck came and explained what he had done. More

Very friendly and concerned with the well being of my car. They have fixed my problems quickly and accurately car. They have fixed my problems quickly and accurately More