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West Herr Subaru of Rochester

Rochester, NY

5.0
114 Reviews

4400 W Ridge Rd

Rochester, NY

14626

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Showing 114 reviews

May 02, 2025

From the minute I stepped on the lot my experience at West Herr Subaru was fantastic! I will definitely buy my next vehicle at West Herr with Beau! I reccomend Beau for your sales consultant, you won' More

by Wturek002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau, Man, Ben, Dale
May 01, 2025

David C and the WH Team were terrific throughout. David (DJ) was with me from exploring which model Subaru I wanted to negotiating and sealing a deal then introducing me to my new ride. West Herr mad More

by Lbabs9000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DJ Conners, Man (don’t remember his last name) in Finance.
April 30, 2025

The mechanic videos what he finds that needs attention and it is immediately available for your review More

by jnncamann
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlie
April 26, 2025

Clean organized spacious and bright environment. Every single employee no matter position was sincerely happy to meet us. Every detail was thoughtfully explained. Coffee and water generously offer More

by Buffalo Bill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mercy Sugar
April 23, 2025

The dealership is very clean. Our sales person ( Julia Scofield ) was very pleasant to do business with. She explained all our options on the new car and answered all our questio More

by Doug C
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julia Scofield
April 20, 2025

West herr is the best that have experienced. From when you first walk under. Everyone us friendly knowledgeable and follows up in your car even after ourchase. More

by Terri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea, Mahn,
April 18, 2025

This was my first visit to this dealership. The staff made me feel welcome. Zoya was very good at keeping me informed about what was happening with my vehicle. More

by carolynschu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zoya
April 15, 2025

Great facilities. Quick turn around. Pleasent service writers. Let me know we what service was recommended and the associated costs. More

by johnbwhite49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zoya
April 13, 2025

Great for service! Carli is friendly and efficient. All the mechanics do a great job. And they are quick. More

by Gems158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carli
April 08, 2025

Very professional kind service department staff. Facility is clean and service is fast. There’s no pressure to upsell products. More

by dorseylawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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