West Herr Subaru of Rochester

Always great service. Carli was professional and attentive. Everything went smoothly and quickly. Thanks, all. Carli was professional and attentive. Everything went smoothly and quickly. Thanks, all. More

They treat customers verywell! They do what they say they will do. Great service, great prices, great cars. They do what they say they will do. Great service, great prices, great cars. More

Service Department is top notch at this dealership. Great communication throughout the process of my vechicle’s repair status. They went out of their way to make sure I was taken care of. Great communication throughout the process of my vechicle’s repair status. They went out of their way to make sure I was taken care of. More

Michelle is the best! Her knowledge and personal attention is unsurpassed. She makes me feel confident in the service I receive. Her knowledge and personal attention is unsurpassed. She makes me feel confident in the service I receive. More

Zoya and Justyn were amazing at getting my Apple CarPlay to work with my new phone. to work with my new phone. More

I have used them twice and we're never going anywhere else Paul and Mon are the best. They work hard for you and put you at ease very honest comfortable place to do business. else Paul and Mon are the best. They work hard for you and put you at ease very honest comfortable place to do business. More

Staff is very respectful and welcoming. Mechanics in shop did a great job repairing my vehicle. Mechanics in shop did a great job repairing my vehicle. More

NY state inspection was performed on time. 8:00 am at scheduled time and was don in 40 min. No problem found! The staff is friendly, they offer me coffee and comfortable area to be. 8:00 am at scheduled time and was don in 40 min. No problem found! The staff is friendly, they offer me coffee and comfortable area to be. More

It is a professional dealership. The communication is clear and friendly. Also prices of scheduled maintenance is competitive. The communication is clear and friendly. Also prices of scheduled maintenance is competitive. More

I purchased a 2018 Forester in April of 2021. After a few days I decided to change the license plate frames as I don't advertise for free.Imagine my surprise when I realized that your salesman ( o After a few days I decided to change the license plate frames as I don't advertise for free.Imagine my surprise when I realized that your salesman ( or lot jockeys) clipped the top corners of my plates off making it impossible to display just the plate itself( without my knowledge or permission). Rather than storming back to your dealership and making a scene, I've decided instead to have my maintenance done elsewhere.How could I trust any repairs to be done honestly when you would pull a stunt like that???!! More