West Herr Subaru of Rochester

Zoya and Justyn were amazing at getting my Apple CarPlay to work with my new phone. to work with my new phone. More

I have used them twice and we're never going anywhere else Paul and Mon are the best. They work hard for you and put you at ease very honest comfortable place to do business. else Paul and Mon are the best. They work hard for you and put you at ease very honest comfortable place to do business. More

Staff is very respectful and welcoming. Mechanics in shop did a great job repairing my vehicle. Mechanics in shop did a great job repairing my vehicle. More

NY state inspection was performed on time. 8:00 am at scheduled time and was don in 40 min. No problem found! The staff is friendly, they offer me coffee and comfortable area to be. 8:00 am at scheduled time and was don in 40 min. No problem found! The staff is friendly, they offer me coffee and comfortable area to be. More

It is a professional dealership. The communication is clear and friendly. Also prices of scheduled maintenance is competitive. The communication is clear and friendly. Also prices of scheduled maintenance is competitive. More

I purchased a 2018 Forester in April of 2021. After a few days I decided to change the license plate frames as I don't advertise for free.Imagine my surprise when I realized that your salesman ( o After a few days I decided to change the license plate frames as I don't advertise for free.Imagine my surprise when I realized that your salesman ( or lot jockeys) clipped the top corners of my plates off making it impossible to display just the plate itself( without my knowledge or permission). Rather than storming back to your dealership and making a scene, I've decided instead to have my maintenance done elsewhere.How could I trust any repairs to be done honestly when you would pull a stunt like that???!! More

This dealership has been listing for weeks several Subaru Foresters for $25,914. In fact, they don't have any in stock. When asked about bait & switch, they state that they have no control of what is listed Foresters for $25,914. In fact, they don't have any in stock. When asked about bait & switch, they state that they have no control of what is listed on Cars.com. More

Waste of a drive. Been eyeing a car for a long time (at least a month) and decided to finally give it a look. So we told them that we are coming and they said come on in. We drove for an hour to the place least a month) and decided to finally give it a look. So we told them that we are coming and they said come on in. We drove for an hour to the place only to hear the car was sold upon our arrival. We even confirmed that same day if the car was still available and they said it was. Don't trust what these people say or else it might cost you a two hours of your life and disappointment right after. I wouldn't be surprised if this was a bait car as the deal was too good to be true, only for the sales to then offer a more expensive car out on the lot. Shady........ More

Loved working with Tanya and Spurr Subaru. Very accommodating with price and helped with anything I needed! I highly recommend this dealership and the woman I worked with was very friendly accommodating with price and helped with anything I needed! I highly recommend this dealership and the woman I worked with was very friendly More

Absolutely terrible. I tried to buy a new car here, and not only was the staff unprofessional and unresponsive, but they sold my car out from under me after we had already worked a deal. At one point, the not only was the staff unprofessional and unresponsive, but they sold my car out from under me after we had already worked a deal. At one point, the salesman lost my license in his pockets and was digging for it when a pack of condoms fell onto the desk. They refused to be transparent with price negotiations and wouldn't even tell me how much they were going to give me for my trade in. They were constantly playing mind games with numbers and trying to confuse me. I ended up going to Van Bortel after these guys let me down, and I had an amazing experience. I got more car for less money, and they were totally transparent. I will never recommend that anyone buy a Subaru from Spurr/Bob Johnson in Brockport. More