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West Herr Subaru of Rochester

Rochester, NY

4.9
154 Reviews

4400 W Ridge Rd

Rochester, NY

14626

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Showing 154 reviews

July 01, 2025

West herr always looks to provide quality service. Review your vehicle on what it needs and may require More

by richandcate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carli
June 29, 2025

Second car purchased from West Herr. The process was straightforward. Never a feeling of an adversarial process. More

by rothhaar1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Brown
June 26, 2025

Thos is our 2nd Subaru from West Herr. They are an excellent dealership and our sales person, Beau, was wonderful! He took care of every detail for us. We would, and will recommend him to More

by Pete
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau Ivy and numerous others he arranged for us to see - including experts to explain the new features, financial details, and set up a meeting with the general manager at West Herr.
June 16, 2025

Chris snd all the staff at West Herr Subaru were amazing. From the beginning Pelow answering all our questions and made us feel like we were his primary responsibility even when we said we were just window s More

by Pam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chis Pelow, Ben Graves, Man (don't have his card for last name)
June 14, 2025

Fantastic experience, very helpful and friendly. Definitely recommend Andrea and West Herr to anyone looking for a new vehicle. More

by jennifersisson93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Standish
June 06, 2025

Went in for an oil and filter change and couldn't be happier with my experience. It was very reasonably priced and even came with a car wash. They checked everything over and told me what needed to be d More

by palandaml@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
May 27, 2025

Service is always swift and thorough, the staff is always friendly and personal. I really can't complain about a thing. Top notch. More

by Jones.theresa.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carli
May 21, 2025

They walked me thru my whole car buying experience. All the staff was very personable. They took their time and explained everything when I bought my Legacy a few months ago. Recently, I had to take i More

by upstateupstart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Carli
May 15, 2025

West Herr Subaru of Rochester has a top notch service department and their new location is excellent. Carli took care of every detail and made sure my car was serviced thoroughly and quickly. More

by Rjjm96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carli Milne
May 13, 2025

Kaya was awesome to work with she was always on the move and made me very comfortable. I will for sure go back More

by Thomas Duthoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaya Briggs
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