West Herr Subaru of Rochester

Nick was very professional, and went over all the features of my wife's new Outback. My wife drove Honda CVS's for years, and this was her first Subaru. She was very nervous so Nick went over the fea features of my wife's new Outback. My wife drove Honda CVS's for years, and this was her first Subaru. She was very nervous so Nick went over the features of the car twice, so she would be confident with the car before driving off the lot. More

Excellent to worth with. Andrea was very patient, offered and explained several different options re: Subaru models and financing. Not at all “pushy”. Overall great car b Andrea was very patient, offered and explained several different options re: Subaru models and financing. Not at all “pushy”. Overall great car buying experience. More

Felt comfortable with everyone involved. Jason was a big help also. Good experience all around. Jason was a big help also. Good experience all around. More

Andrea she was a great sale person truly happy with her.so happy with crosstrack I gotten. her.so happy with crosstrack I gotten. More

It was fine. I was told it would take about an hour. It took a half hour. I was told it would take about an hour. It took a half hour. More

Very positive experience getting tires and rim replacement. The service department provided information and pricing promptly. Service appointment for next day, no excessive wait. Service perfo replacement. The service department provided information and pricing promptly. Service appointment for next day, no excessive wait. Service performed as expected, no problems or surprises. Thank you. More

From the moment I pulled my car into the shop I felt comfortable. Excellent service. Coffee, TV and snacks were great. comfortable. Excellent service. Coffee, TV and snacks were great. More

Our sales person Stephen was very good. Informative. Low key etc. we had a very good experience Informative. Low key etc. we had a very good experience More

Carli was EXTREMELY customer-focused making my first visit to this dealership a memorable experience visit to this dealership a memorable experience More

Subaru Crosstrek Purchase — A Five-Star Experience with Mercy Sugar at West Herr The Subaru Crosstrek isn’t trying to be flashy — it’s built to be useful, reliable, and ready for whatever life throws yo Mercy Sugar at West Herr The Subaru Crosstrek isn’t trying to be flashy — it’s built to be useful, reliable, and ready for whatever life throws your way. And it absolutely delivers. But what made my experience truly unforgettable was Mercy Sugar. From the moment I walked in, Mercy listened attentively, offered thoughtful advice, and never once made me feel pressured. Her enthusiasm for the Crosstrek was genuine, and her ability to match me with the perfect trim and features was spot-on. She didn’t just sell me a car — she built trust, and that’s rare. The atmosphere at West Herr was incredible. Every step of the process felt smooth and supportive. Driving off the lot, I didn’t just feel excited about my new Crosstrek — I felt confident knowing that West Herr is there to help, not just to make a sale. If you’re in the market for a Subaru — or any vehicle — do yourself a favor and ask for Mercy. She turns a transaction into a relationship, and that makes all the difference. More