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West Herr Subaru of Rochester

Rochester, NY

4.9
187 Reviews

4400 W Ridge Rd

Rochester, NY

14626

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Showing 70 service reviews

May 19, 2026

Carli and Zoya are to be commended for their knowledge, professionalism, the ability to educate new Subaru owners and their sense of humor. I learned more in 15 minutes than the hours of research I did on More

by tsgroi4269
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Carli, Zoya
May 16, 2026

This place gives me peace of mind and Carli is blessing as a costumer service representative. I am thankful to whom guided me to this dealership. I can wait with confidence that my car is in good hands. More

by gabriela Jaime Fleary
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Carli, costumer service
March 26, 2026

Easy process to setup work to be done, offered shuttle to home. Pricing was very reasonable and also honored me with Veterans discount. Have used this dealership for the past 4 years I'm pleased by their wor More

by timo1946
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Nick and Sean
March 14, 2026

Great people , polite and knowledgeable,good service too! Great waiting area ,neat and clean.Jeep up the good work More

by jpata9383
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Carli&Nick
February 15, 2026

Great people easy to get along with good service fast and efficient advisor very nice More

by Bmulrain
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Zoya
February 10, 2026

The people were great, it was a nice experience. I will be back again in the future. More

by c_messmer
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Zoya Anthony
February 09, 2026

Very efficient and professional. Everyone was very friendly and the waiting area was very accommodating. More

by Jess
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Recommend Dealer
Yes
Employees Worked With
Nick
January 20, 2026

Working with Nicholas to get my 2023 Subaru in top running order was a pleasant experience. Nicholas made sure that everything was taken care of with great customer service. I would highly recommend t More

by Lino
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Nicholas
January 12, 2026

I love my Subaru Crosstrek. Would never go back to Honda. Subaru offers more in a car. I feel safer and driving is so smoother. Interior is very comfortable and I love the silve More

by msmuff18
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Zoya for service. Phil Farley helped me decide to go to another car make. And I had a great salesperson.
January 07, 2026

Work was done fast, with quality and professionalism. Treated well and appreciated the efficiency of the technician working on my vehicle More

by sdraper2
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Joe P
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