West Herr Toyota of Orchard Park

Excellent experience A-Z. From my first communication via email to the final car hand-off, I felt being in good hands. Had to fly in from our of town and got to the dealership without any incident. All via email to the final car hand-off, I felt being in good hands. Had to fly in from our of town and got to the dealership without any incident. All the documents were ready to sign and other than giving info about the extended warranties, no pushiness for additional stuff. Also received good information and helpful tips that were really appreciated! Will be referring friends and colleagues and sending them Patrick's way. More

I have never had a more frustrating automotive service experience. I called a week and a half ago to make an appointment, specifying that the car (a 2010 Toyota Corolla) probably needed extensive exhaust experience. I called a week and a half ago to make an appointment, specifying that the car (a 2010 Toyota Corolla) probably needed extensive exhaust system repair. The person who took my call said that they could certainly make the repairs and should have ready access to any needed parts. I was given an appointment (for today), so I drove the hour and 20 minutes to get there from the village where I live, only to be told by my assigned service agent that West Herr Toyota Orchard Park doesn't do exhaust repair! Her only "helpful" advice was that I could go down the road to their fleet service shop--whatever that means--since that's where the dealer sends cars with exhaust system problems, but she admitted that they wouldn't do any repairs today either. They would simply do an evaluation and then I would be obliged to make yet another appointment for any necessary repairs. So I'm back at square one, having wasted several hours making a pointless trip, because no one at West Herr bothered to tell me when I asked for an appointment that they don't repair the exhaust systems of the brand of cars they sell. More

Told time would be one hour was almost two. Car wasn’t washed as promised washed as promised More

I was met by a friendly service representative Lynn who directed me where to go. I spoke with Steve who checked me in and showed me to the waiting room. The appointment was quick and professional. Good job directed me where to go. I spoke with Steve who checked me in and showed me to the waiting room. The appointment was quick and professional. Good job, West Herr Toyota! More

Dealership is outstanding people are friendly and work is outstanding get you in and out in no time have been going there over ten years that reminded me when vehicle needs service outstanding get you in and out in no time have been going there over ten years that reminded me when vehicle needs service More

Went in for Routine scheduled service, New York State inspection and oil change, car was ready earlier than promised. Very satisfied with the whole process! inspection and oil change, car was ready earlier than promised. Very satisfied with the whole process! More

Professional friendly no nonsense service at a quick pace easy to schedule and execute It has been a gratifying experience from purchase to service two thumbs up👍👍 easy to schedule and execute It has been a gratifying experience from purchase to service two thumbs up👍👍 More

I am totally satisfied with West Here Toyota. This is my 4th Camry, and I would again purchase another from W.H. They are fast, very efficient and great at customer service. 4th Camry, and I would again purchase another from W.H. They are fast, very efficient and great at customer service. More

Came from Indiana due to a friends recommendation to purchase from West hair in Orchard Park New York. All points of the experience were very positive. Much appreciation to Rich Keppel, who spent a cons purchase from West hair in Orchard Park New York. All points of the experience were very positive. Much appreciation to Rich Keppel, who spent a considerable amount of time teaching us about our new Prius prime More

Excellent service !!, my appointment was for 10:20. Steve said, I would be out by 11:20, I believe it was earlier than that. He also gave me a detailed evaluation of my vehicle. said, I would be out by 11:20, I believe it was earlier than that. He also gave me a detailed evaluation of my vehicle. More