West Herr Toyota of Orchard Park

The people were efficient, friendly and knowledgeable. The car was promised at a certain time and was done sooner than expected.

Pleasant and inviting environment and employees who were accommodating,professional, knowledgeable and personable. Had purchased before and will again Like driving the Toyota rave 4

Nice selection of cars, at fair prices. Extremely helpful salesman.

Very friendly staff. Being able to make my appointments on-line is awesome. Service was done in a quick and efficient manner. I highly recommend this dealership.

Service department always seems to exceed my expectations for professionalism, interaction and knowledge…so much so, I just bought another Toyota from my favorite salesperson there because they’ve earned my trust.

Awesome lady. Very knowledgeable and helpful. Gives suggestions to help customer make wise choices. She is very professional and an asset to.west Herr

The staff here were so helpful in finding us the exact car we wanted. We will definitely go back to this location when we are ready to buy our next car.

Excellent experience A-Z. From my first communication via email to the final car hand-off, I felt being in good hands. Had to fly in from our of town and got to the dealership without any incident. All the documents were ready to sign and other than giving info about the extended warranties, no pushiness for additional stuff. Also received good information and helpful tips that were really appreciated! Will be referring friends and colleagues and sending them Patrick's way.

Cheri Wenner really went out of her way to help us purchase our new car. We were kept informed while waiting for the car to be built, and we feel we were given a very fair deal.

I have never had a more frustrating automotive service experience. I called a week and a half ago to make an appointment, specifying that the car (a 2010 Toyota Corolla) probably needed extensive exhaust system repair. The person who took my call said that they could certainly make the repairs and should have ready access to any needed parts. I was given an appointment (for today), so I drove the hour and 20 minutes to get there from the village where I live, only to be told by my assigned service agent that West Herr Toyota Orchard Park doesn't do exhaust repair! Her only "helpful" advice was that I could go down the road to their fleet service shop--whatever that means--since that's where the dealer sends cars with exhaust system problems, but she admitted that they wouldn't do any repairs today either. They would simply do an evaluation and then I would be obliged to make yet another appointment for any necessary repairs. So I'm back at square one, having wasted several hours making a pointless trip, because no one at West Herr bothered to tell me when I asked for an appointment that they don't repair the exhaust systems of the brand of cars they sell.