West Herr Toyota of Orchard Park

my family and myself have been customers of west herr toyota for many years and always have been treated as west herr family members.no problems. toyota for many years and always have been treated as west herr family members.no problems. More

My brother and I were looking to purchase a new Corolla for my mother. After visiting another dealer, we were extremely dissatisfied with the new car buying experience. A friend referred us to West Herr for my mother. After visiting another dealer, we were extremely dissatisfied with the new car buying experience. A friend referred us to West Herr and specifically Jeff Wabick who was a straight shooter and was able to get done what 2 other employees at a rival dealership could not. Jeff was courteous, professional and was able to come to a common ground in working with us. I will certainly refer Jeff and West Herr Toyota to anyone who asks. More

very comfortable and relaxed buying experience.any very comfortable and relaxed buying experience.any concerns and questions i had were explained fully and easy to understand. the guys did an awesom very comfortable and relaxed buying experience.any concerns and questions i had were explained fully and easy to understand. the guys did an awesome job of getting me into my new camry and hooking me up with an excellent warranty plan for a price that blew my mind! i have told a few friends and co-workers about my experience at west herr and strongly recommended to check out the cars and talk to russ,i guaranteed them that they would be happy if they did!!i really love my new car and the security of knowing i have a warranty coverage that is second to no one.thanks russ and ed for taking such great care of me! robin j bauer More

The expirences we have had at West Herr Toyota have been great! This will be my 4th car from them, and I am very happy with my expiercence. Mark was very helpful and patient while I west trying to decide wh great! This will be my 4th car from them, and I am very happy with my expiercence. Mark was very helpful and patient while I west trying to decide what kind of car I wanted. It was a very enjoyable expierece, and I would recomend West-Herr Toyota to anyone. I plan on buying future vehicles here ! Thanks for the wonderful expierence. More

This rav 4 is my eleventh new vehicle purchase. Yes i am a repeat customer. Everything i had been told while making the deal, was delivered promptly including a great price. A most pleasurable buying experi a repeat customer. Everything i had been told while making the deal, was delivered promptly including a great price. A most pleasurable buying experience with no sales pressure and a friendly atmosphere. After buying new vehicles in the past 41 years of different manufactures and dealerships, i found west herr toyota to be outstanding in every aspect. In addition i have been using the west herr service department for approximately ten years and have never had any problems.My dealings with steve raine in service has been great on every visit. The above is an honest assessment of my dealings with west herr toyota. More

I was very pleased with my entire experience at West Herr Toyota. From the moment I spoke with Nicky about my interest in the vehicle, to the actual purchasing with Russ, and to the follow up letters and ser Toyota. From the moment I spoke with Nicky about my interest in the vehicle, to the actual purchasing with Russ, and to the follow up letters and service I received after the sale. Purchasing a vehicle whether new or used can often be a scary and over whelming experience, but the staff at West Herr especially Russ, Nicky and Emily made it much so easier. They were/are very friendly, none of my questions went unanswered, and I didn’t feel like just another customer. I will definitely refer all my friends and family to West Herr Toyota. More

WOW, that's how I would describe my dealings with WEST HERR TOYOTA of Orchard Park NY. I went there looking to purchase a used car, a chevy, from a TOYOTA dealership.I expected a hard pressure salesman t HERR TOYOTA of Orchard Park NY. I went there looking to purchase a used car, a chevy, from a TOYOTA dealership.I expected a hard pressure salesman to give me a line of bull trying to make a sale. Instead I met a salesman who listened to what I wanted, met the price I wanted to pay and treated me as if I were a friend, not a sale or commision. I had been to a lot of other dealerships looking for a car, some did not even come out to meet me, some gave me a line of bull, telling me one price, asking for another. I had some salesman treating me just as bad as some of the stories that make a used car salesman in the same catagory as lawers or polititions. This was not the case at Wesr Herr Toyota of Orchard Park.I was there on Monday 5/9/11 to make the deal and picked up my new car on Wednesday 5/11/11 without any bull or sudden increase in the price. The salesman was most professional having all the paper work in order, explaining everything to me, not pressuring me in any way, treating me as a friend not a sale. I work hard for my money and expect respect when I go to make a large purchase such as a car. That's what I found at West Herr Toyota of Orchard Park. A salesman who respected my wishes, explained everything to me and treated me as if he wer selling a car to a family member. Yeah, I purchased a used chevy from a Toyota dealership and was treated like a king, I could only image how i would have been treated if I bought a new toyota!!! Maybe next time. I work as a supervisor for the state of New York. I evaluate employees all the time. We do not have an evaluation for outstanding employees such as Paul Mitchell, the state of New York would consider him satisfactory. I would consider him OUTSTANDING. I hope his supervisor knows what a great empolyee he has in Paul. I wish I had more working like that for me. Thank you West Herr Toyota and Paul Mitchell for treating me as a friend, not a sale. What a great place to buy a car! Again Wow! Patrick Britt Gowanda, Ny More

First new car my wife as ever owned! Excellent service and I would rate the whole experience as top notch. I'm sure we will be very happy with our new Toyota Corolla. Wanted a car that was not to big or and I would rate the whole experience as top notch. I'm sure we will be very happy with our new Toyota Corolla. Wanted a car that was not to big or to small and looked great, also very important was good fuel economy at a good price.Thank You MJ. More

This was such a wonderful experience for us. We have leased for the last 25 years and now that we are retired, we decided to purchase. Our last two leases were a CRV and we loved the car but were ready leased for the last 25 years and now that we are retired, we decided to purchase. Our last two leases were a CRV and we loved the car but were ready for change. Our salesperson, Roy Brenner, was really what sealed the deal for us. Very professional, no pressure, just presented the RAV4 in such a positive way, we knew it was the right decision for us! More

Jeff and Sam were excellent to work with from start to finish. I called and inquired about scheduling an appt to look at a new car. Sam arranged for time the very next day in the same phone call. Jeff finish. I called and inquired about scheduling an appt to look at a new car. Sam arranged for time the very next day in the same phone call. Jeff returned my call within the 1/2 hour and asked a few basic questions on the type of car I was interested in so that he could have a couple ready for me to look at the following day. Next day I was greeted promptly by Sam. My husband and I were treated like friends from the moment we walked into the dealership. Sam or Jeff were with us every step of the way and made to feel very comfortable asking any questions we had and responses were sincere and not at all "rehearsed" as I have experienced at other times of my life while shopping for a vehicle. Jeff sold us exactly the type of car We Wanted, no more no less...I could not have had a more pleasant experience throughout the entire process. We paid exactly what I had expected for the car, a very fair price. Again...such a wonderful process, never once made to feel pressured which has been the case at other dealerships. Jeff is excellence! Sam is an extreme asset to the dealership. He is Thorough, Personable and a complete Pleasure to work with. He took his time explaining all the details of my transaction and answered thoroughly all questions that I had. So glad that I made the choice to come to West Herr Toyota and Jeff & Sam will keep me coming back. Never thought I'd write such a glowing review for a car dealership but these 2 guys make a Great Team and it was such a positive experience, I couldn't help but write to say so. If you're in the market for a new car.... go to see Sam & Jeff at West Herr Toyota. It will be an Excellent experience, I guarantee it!! More