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West Herr Toyota of Rochester

Rochester, NY

4.9
294 Reviews

4374 Ridge Road West

Rochester, NY

14626

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Showing 294 reviews

October 06, 2025

Service was quick and finished in a quick time. This left me with time to complete my other appointments I had to make. Everyone from the attendant who took my vehicle, the service writer, the wait More

by EARSK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Petrie
October 04, 2025

My car was in and out in no time. I was pleased with the updated waiting area, very nice. My questions were answered and I look forth My next service appointment. More

by hforeman49
Recommend Dealer
Yes
Employees Worked With
Very professional
September 27, 2025

My experience was very good, Shane was a good salesman who made the process easy and quick More

by T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane
September 11, 2025

We bought a new one av4 yesterday and the best experience ever buying a car ask. For lorie the best sale person ever and that was at west here. More

by Parmaporter2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorie terena
August 26, 2025

Kayla was a great service agent was very helpful and very attentive of my time. Thank you. More

by Jsmorgante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
August 03, 2025

The representative was very pleasant and professional. She made sure that all my concerns were addressed. More

by bethsmarcz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kayla
July 30, 2025

We had an amazing experience at this dealership. Will definitely purchase here again. The salesman was excellent along with all of the support divisions. More

by MARK RIGGI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Collichio
July 29, 2025

Great communication in service department, and the service was greatly appreciated, used it twice that day More

by lranalli0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan and shuttle drivers
July 28, 2025

Everyone was friendly and professional. Ryan communicated with me during every step of the process to get my car repaired. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Amberge
July 13, 2025

The service department is second to none. They always notify me with any concerns. Recommend services needed. Never upsell anything. All my cars reach 200000 miles and I’m currently driving o More

by Jfracas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan and derek
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