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West Herr Toyota of Rochester
Rochester, NY
276 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 276 reviews
May 03, 2025
I've been coming to the same dealership for 20 years. I've purchased two cars during those 20 years and always experienced courteous service when talking to the service department and talking to the sale I've purchased two cars during those 20 years and always experienced courteous service when talking to the service department and talking to the sales department. Recently i bought my third car. I went in to buy tires and but left with a car and one I am is very happy with. I had been thing for a year about a new car. I had been talking off and on to Paul Williams. He's was supportive while I worked through the times I wasn't yet ready to choose a car. I came in the dealership for tires but though I had no appointment, i hadn't called before arriving, Paul roled out the carpet. And did so with excellent service. More
by Jeslocomb
Employees Worked With
Paul Williams
April 30, 2025
Peter M. Under the mentorship of Shane, was a pleasure to deal with. Peter was very responsive to my request for information about the status of the delivery Under the mentorship of Shane, was a pleasure to deal with. Peter was very responsive to my request for information about the status of the delivery of my vehicle. Day of delivery, Peter and the rest of the team at West Herr made every step of the process fairly pain free. Except for the cost of the vehicle of course. I would go back to West Herr again. But I got a Toyota and I drive my Toyotas a long time. More
by william.borrelli
Employees Worked With
Peter M (primary), Shane, Joey and Sentina
April 26, 2025
No we’re on bill did it say they rotated my tires. Folks not very friendly. It was just another customer. Have felt like this the last 2 times have had my car serviced at this dealership Folks not very friendly. It was just another customer. Have felt like this the last 2 times have had my car serviced at this dealership More
by Jmeisenz1955
Employees Worked With
Unknown
March 29, 2025
Paul Williams was fabulous to work with. 5 stars all the way around. He bent over backwards to help me get the car I wanted. He was an absolute gentleman and I would recommend him to anyone. 5 stars all the way around. He bent over backwards to help me get the car I wanted. He was an absolute gentleman and I would recommend him to anyone. More
by Mkgaines
Employees Worked With
Paul Williams
March 01, 2025
I have bought many cars at West Herr Toyota of Rochester. And each time we request Miguel because his professionalism and the way he treats his customers is absolutely outstanding. We request him from the de And each time we request Miguel because his professionalism and the way he treats his customers is absolutely outstanding. We request him from the dealership across the street and he is more than happy to come over and help us. And each time we end up buying a car or SUV from him. And West Herr Toyota is a wonderful experience. Everyone is so helpful and friendly. And you can clearly see it is genuine and the people like working there. If we could Miguel and West Herr Toyota of Rochester 10 stars we would. Keep up the great work and we will see you guys soon again. Patty and Ed More
by Mary
Employees Worked With
Miguel Paz
February 18, 2025
Hi, I would not recommend this dealer at this time. I took my truck in for its annual service. The service advisor was good. I had to have oil change, NYS inspection and Regular look everything over in I took my truck in for its annual service. The service advisor was good. I had to have oil change, NYS inspection and Regular look everything over inspection with tire rotation. Also fix a slow air leak in drivers' side rear tire. After they completed everything, I asked the service advisor if everything looked good and wanted to make sure my tire was ok and tires rotated. He said everything was good. Later that day I noticed the driver's side rear tire valve stem cap was off. So, I figured the mechanic left it off when putting air in tire. Next day I looked at that tire and it was the one they fixed. so that tells me it was never rotated. So now I wonder what else they didn't do. They called me and sent me an email asking how everything was, and I told them what I found but the lady just read off what they did and that's it. So, they must not be worried about what they do or service anymore. I think the mechanic wasn't trained enough or they rush him to do things, and he forgot. So, I haven't heard back from them. More
by rlk65
Employees Worked With
Allen service advisor
