Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Toyota of Rochester
Rochester, NY
324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 324 reviews
May 15, 2026
My Salesperson at West Herr, Paul Williams, is very knowledgeable and personable when working with clients. This is my 2nd time doing a car lease at West Herr and Paul and his colleagues made the proce knowledgeable and personable when working with clients. This is my 2nd time doing a car lease at West Herr and Paul and his colleagues made the process go smoothly. I felt at ease the entire time. More
by Peace24
Employees Worked With
Paul Wiliams
May 04, 2026
Been to service department 4 times in the past 3 years. Service has been a little better than first 3 times I have been there. All service writers need to be a little more friendly when dealing with cus Service has been a little better than first 3 times I have been there. All service writers need to be a little more friendly when dealing with customers in early morning. My service writer was good today More
by Jmeisenz1955
Employees Worked With
Allen was good today
February 17, 2026
My husband and I had such a great experience working with Paul. He was incredibly attentive to our needs and interests. He spent time walking through our options, financial scenarios, availability of cars/tr Paul. He was incredibly attentive to our needs and interests. He spent time walking through our options, financial scenarios, availability of cars/trim options, and of course, test driving! Paul was never pushy and was both personable and professional. He made our car buying process as pleasant and painless as possible. I will definitely be referring people to him! Thanks Paul! More
by Scott.katelyn
Employees Worked With
Paul Williams
February 16, 2026
I got all pads put on front and back . That did it in 45 minutes! Amazing! They had extra guys because it was slow being winter time or just slow . I was told there was 3 guys working on m That did it in 45 minutes! Amazing! They had extra guys because it was slow being winter time or just slow . I was told there was 3 guys working on my RAV 4 . I was still charged $340 for labor . . I understand that there is a rate for a brake job with one guy but they could give me a break on labor if there was 3 guys doing it . Thanks Mike Mahoney More
by Michael
Employees Worked With
Allen Ong
