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West Herr Toyota of Rochester

Rochester, NY

4.9
230 Reviews

4374 Ridge Road West

Rochester, NY

14626

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Showing 230 reviews

January 03, 2023

Knowledgeable and friendly staff from Sales to Finance to Service. We've been working with these same people for years and will continue to do so whenever we're shopping for a new vehicle. More

by Toyota Tru
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Sweeting, Al Savasone, Steve Dermody
Jan 05, 2023 -

West Herr Toyota of Rochester responded

We are so glad to hear that! Thank you so much! 😊

December 31, 2022

Friendly staff. Great service, in and out 30 mins ahead of the estimated hour wait time. More

by Nrcorier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
December 30, 2022

Had a great salesperson. His name was Derek. The work was done in a timely manner. Very satisfied. More

by gerstnerdave
Recommend Dealer
Yes
Employees Worked With
Derek Gerstner
December 19, 2022

David in Service was outstanding. He put himself in our position and worked diligently to resolve a problem. A West Herr Toyota loyal customer for life !! More

by sterlingeileen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
December 15, 2022

Everyone was very helpful with me purchasing a used car. I was treated with the utmost respect and highly recommend asking for Lorie if you are looking to purchase a new or used car. More

by Dinosaur Pat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorie Terena, Joey Eldred
December 15, 2022

Service was excellent. An aftermarket wheel was missing a lug nut for my winter tires; and because of this the dealership didn’t charge me to have the tires swapped. I’ve b More

by Tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Gerstner
November 29, 2022

Great service. Courteous and efficient. Ver accommodating. I called to stop in for the service that day. More

by Srunion11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
November 18, 2022

Clean well-lighted show room. Lorie was knowledgeable, pleasant, and willing to answer questions. Very patient. Due to the infamous supply chain issues I waited for six months fo More

by N
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorie Terena
Nov 18, 2022 -

N responded

They were fine.

November 18, 2022

Outstanding service with a smile! Knowledgeable about their vehicles. Honest & respectful. I'd buy again More

by Gigi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark, Armen, Savannah, Joey
November 15, 2022

Friendly prompt and good price services highly recommended to all Will come back for sure More

by Roccarguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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