West Herr Toyota of Rochester

I had an excellent experience at this dealership. Alan was great! He is very nice and easy to work with. When I got there he was waiting along with Tim the manager. They both greeted me which was very ni was great! He is very nice and easy to work with. When I got there he was waiting along with Tim the manager. They both greeted me which was very nice! Tim is always friendly and very courteous. More

Greeted right as I drove in. Very friendly and professional. Guided thru check in process with ease. professional. Guided thru check in process with ease. More

Extremely comfortable and focused intently on customer service. Very pleasant experience with Jessica, Steve and John! service. Very pleasant experience with Jessica, Steve and John! More

Scott was great!!! I just didn’t like the hard sell on extended warranties from the finance people. I will recommend Scott to friends and family. extended warranties from the finance people. I will recommend Scott to friends and family. More

The service was prompt. There were no surprises. In and out in less than an hour. out in less than an hour. More

Entering the service dept. David was there to meet me. He knew my name and what I was there to have serviced. Exceptional first impression. David went over the work order and answered the questions I had. knew my name and what I was there to have serviced. Exceptional first impression. David went over the work order and answered the questions I had. He then showed me to the waiting area. He explained the service takes about an hour. About 40 minutes later David was back to let me know I was all set. He brought me to the cashier. I was in and out in less than an hour. Appreciate David's level of service and attention to detail. More

There is a new car dealership that has taken over at this Toyota dealership. I am happy to say they are as good as the last dealer. They have many of the same people including Laurie Tanera who has sold us s Toyota dealership. I am happy to say they are as good as the last dealer. They have many of the same people including Laurie Tanera who has sold us several cars in the past. We are very happy with the service and they were very generous with the deal we made. We will have our new cars serviced there and we will look forward to working with them in the future. This is the first time we have delt with West Herr but we are very happy with their new dealership. Don Williams More

I arrived early for my 5,000 mile service and was greeted and my car was complex in 25 minutes. Everything was explained to me and I was very satisfied. and my car was complex in 25 minutes. Everything was explained to me and I was very satisfied. More

Great service team with short wait time. Courteous customer service with great communication. Will be back. customer service with great communication. Will be back. More

i bought my car here the ppl here are very nice and i really like that im out pretty fast i find prices kinda high im on a fixed income but dealships are a little higher also bertter job really like that im out pretty fast i find prices kinda high im on a fixed income but dealships are a little higher also bertter job More