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West Herr Toyota of Rochester
Rochester, NY
323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 323 reviews
December 19, 2025
West herr is great, Shane made the buying process easy. Their service staff has been great! Scheduling staff works hard to get you the appointment you want. Yes I would recommend them Their service staff has been great! Scheduling staff works hard to get you the appointment you want. Yes I would recommend them More
by Jkandra03
Employees Worked With
Derek
December 15, 2025
I am currently in the market for a used hybrid Highlander. After months of searching, I finally found one at West Herr Toyota in Williamsville. They transported the vehicle to Rochester for us to Highlander. After months of searching, I finally found one at West Herr Toyota in Williamsville. They transported the vehicle to Rochester for us to test drive, which we appreciated. The car was in excellent condition and a great option for our family of five. The salesman even allowed my husband to drive it to our home so I could test it myself, as car shopping with young children is difficult. I loved the vehicle and immediately put down a deposit. We were prepared to pay all cash—approximately $45,000—to complete the purchase. Despite this, the salesman strongly suggested we finance the vehicle instead, citing a “low” interest rate of 4.9%. My husband declined, and we proceeded with preparing the paperwork to finalize the sale. Unfortunately, during transport, the windshield was damaged. While this was disappointing, we understood that windshields are replaced every day and were more than willing to wait weeks—or even months—if necessary for the repair. That’s when things took a surprising turn. We received a call informing us that West Herr would rather send the vehicle to auction than replace the windshield and complete our sale. Our deposit was refunded, and just like that, our family was left without a vehicle. In the same conversation, we were then told about brand-new vehicles they had available—again with “low interest rates.” I am shocked that West Herr chose to turn away an all-cash buyer over a straightforward repair and instead push financing and new inventory. The entire experience felt dismissive and misleading. For comparison, we purchased a brand-new Toyota Sienna from Hoselton just over a year ago and had an excellent experience from start to finish, with no issues in sales or customer service. I will never return to West Herr Toyota, and I strongly caution others: buyer beware More
by ldailey85
Employees Worked With
Unknown
December 12, 2025
Chris Thomas was awesome! Great experience with all aspects of the purchase. I definitely recommend West Herr Toyota and Chris. Great experience with all aspects of the purchase. I definitely recommend West Herr Toyota and Chris. More
by Hendersonm750
Employees Worked With
Chris Thomas, JJ Vandersitine, Kimmy
October 24, 2025
West Herr Toyota on Ridge Rd, Greece, NY is fantastic. We recommend their sales and service dept. Top notch people. They are customer focused and professional. Kudos@ We recommend their sales and service dept. Top notch people. They are customer focused and professional. Kudos@ More
by Johnco55
Employees Worked With
Alen.
October 20, 2025
Very friendly. Professional. Nice to do bussiness with. I would come back again. The sales person was wonderful. Everything was great Professional. Nice to do bussiness with. I would come back again. The sales person was wonderful. Everything was great More
by Jimc001
Employees Worked With
Lorie and Rachel
October 13, 2025
My lease/purchased recently went in for my first service/maintenance/inspection as owner. W-H Toyota Rochester are the BEST. Even waiting was in a timely manner for all my requested items to be comp service/maintenance/inspection as owner. W-H Toyota Rochester are the BEST. Even waiting was in a timely manner for all my requested items to be completed. The best request are the new Michelin tires on a special buy 3 get 1 free. OWL looks great on my Army Green Tacoma 😊. Thanks service team and Allen. Great job!! I even pre scheduled my next service appointment for routine tire maintenance. Blessings W-H Toyota Rochester. You made my day 😎 (FYI wish I could show truck photo) More
by dwelsh69
Employees Worked With
Service Tech and Allen
October 06, 2025
Service was quick and finished in a quick time. This left me with time to complete my other appointments I had to make. Everyone from the attendant who took my vehicle, the service writer, the wait This left me with time to complete my other appointments I had to make. Everyone from the attendant who took my vehicle, the service writer, the waiting, the mechanics who provided the service were outstanding! I highly recommend WestHer Toyota to everyone! More
by EARSK9
Employees Worked With
Tom Petrie
