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West Herr Toyota of Williamsville
Williamsville, NY
423 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 423 reviews
October 31, 2026
I was very satisfied with the excellent service provided in getting my new RAV4. Patsy was outstanding and also thanks to Grace who efficiently resolved a minor issue. in getting my new RAV4. Patsy was outstanding and also thanks to Grace who efficiently resolved a minor issue. More
by Mike
Employees Worked With
Pat Schiske
October 23, 2026
I had a really great experience at West Herr Toyota of Williamsville. Everyone was friendly, professional, and helpful, and the whole service process was easy and straightforward. I really appreciated how Williamsville. Everyone was friendly, professional, and helpful, and the whole service process was easy and straightforward. I really appreciated how well they communicated and how they made me feel valued as a customer. I’m very happy with the service I received and would definitely recommend West Herr Toyota of Williamsville to anyone looking for a dealership they can trust. I’ll definitely be coming back! More
by remyrumuri
Employees Worked With
Thomas, Pat Schiske
October 05, 2026
Kevin was my service rep. , and he was wonderful! He explained what needed to be done, and didn't pressure me at all. My inspection was completed in a timely manner, and the co , and he was wonderful! He explained what needed to be done, and didn't pressure me at all. My inspection was completed in a timely manner, and the coffee and soda machines the lounge were a bonus! The women who greeted me when I pulled in were warm and welcoming, too. My experience was a very positive one! More
by Cindy
Employees Worked With
Kevin in Service
September 29, 2026
I can’t say enough positive things about the dealership and specifically my sales associate Greg Tobin! The whole team was helpful and went out of their way to make leasing my new car as easy as possible! and specifically my sales associate Greg Tobin! The whole team was helpful and went out of their way to make leasing my new car as easy as possible! I highly recommend both the dealership and Greg! More
by Msrobinson36
Employees Worked With
Greg Tobin
July 14, 2026
My recent experience at West Herr Toyota of Williamsville was disappointing. To make a long story short, I've been experiencing an on-going issue with my 2024 RAV4 not starting due to a drained battery after was disappointing. To make a long story short, I've been experiencing an on-going issue with my 2024 RAV4 not starting due to a drained battery after it hasn't been started for 3 or 4 days. I'm retired and obviously don't have a need to drive every day as I did when I worked. West Herr is emphatic that that's the reason I'm experiencing this problem and that my vehicle needs to be trickle charged in order to prevent further issues. Of course this is partially true. The more you drive a vehicle, the better it is for your battery to maintain a charge. The other reason, however, wasn't being told to me. And here it is: 2024 and 2025 RAV4 gas, hybrid and Prime models continue to report battery draining defects. The vehicles Electronic Control Modules and Data Communication Modules fail to completely enter "Sleep Mode" when the vehicle is turned off. Instead, they continuously drain the 12 volt battery until it cannot start the car. It's called " parasitic battery draw". Diagnostic scans fail to flag the error resulting in Technicians telling owners to "drive the vehicle more". You're also told to use a trickle charger as required. Toyota has not resolved the parasitic battery draw issue across all RAV4 vehicles as of the date of this review. I encourage RAV4 owners to research this issue. I love my vehicle but I do expect the Service Department, whether it's West Herr or any other Toyota Dealership, to be honest with me regarding the real issue at hand and not turn it around and totally blame me for not driving it enough. Until this issue is acknowledged and Toyota resolves it, you will continue to deal with a RAV4 which may or may not start. More
by tinkham357
Employees Worked With
Jess Pawlick, Service Dept.
