West Herr Volkswagen

Professional Like always, everyone was extremely helpful and courteous. My main experience was in the service department. They put me put me at ease and were extre Like always, everyone was extremely helpful and courteous. My main experience was in the service department. They put me put me at ease and were extremely flexible about when I dropped off my car and picked it up. The service gentleman even called me before me requested time to update me about my service. More

Great Service I am a long time customer and have continually found the staff to be friendly and knowledgeable and always willing to put forth the extra effort to sa I am a long time customer and have continually found the staff to be friendly and knowledgeable and always willing to put forth the extra effort to satisfy the customer! More

Schmitt's is THE place to be! Jarrett Floriano was thorough and highly professional with keeping me up to date with what was being fixed and the time schedule it would be completed Jarrett Floriano was thorough and highly professional with keeping me up to date with what was being fixed and the time schedule it would be completed! Great Service!!! Great Job, Jarrett!!! Outstanding!!! More

Going the extra mile Schmitt's has always been an outstanding dealership from the sales experience to the maintenance department. They strive to accommodate your needs wh Schmitt's has always been an outstanding dealership from the sales experience to the maintenance department. They strive to accommodate your needs when bringing in a car for service and make sure you understand the service required and the costs before anything is done. They make the experience as enjoyable as possible and you leave knowing that your car has been attended to and that you have a go to when something else is needed down the road. I have purchase six VWs from Schmitt's and will do so again in the near future. More

Always a smooth experience These folks are great to work with! My experience is always smooth and they are very accommodating. They get the job done quickly and get it done righ These folks are great to work with! My experience is always smooth and they are very accommodating. They get the job done quickly and get it done right the first time. Best experience I've ever had at a dealership! More

Outstanding service and response I recently had a failure of a turbocharger and motor in my 2012 Passat TDI. The team at Schmitt's responded quickly and worked on my behalf to ensure I recently had a failure of a turbocharger and motor in my 2012 Passat TDI. The team at Schmitt's responded quickly and worked on my behalf to ensure all repairs were covered under the warranty. The team kept me informed of the progress every step of the way and returned my Passat to me in excellent condition. It was nice to know that all of the repairs would be covered under warranty early on in the process which really helped to reduce any anxiety I may have had. Thanks to the team for a great job! Ron R More

Consistently on the ball Quick to diagnose, fair with regard to charges, work performed correctly the first time, staff pleasant to deal with, services completed on time. The Quick to diagnose, fair with regard to charges, work performed correctly the first time, staff pleasant to deal with, services completed on time. The team at Schmitt's earns my business with every visit. More

Cleanliness and friendliness of facility Sales staff are not paid on commission, which means that they will give you the best price without the haggling ,like seen at other dealerships. Staff Sales staff are not paid on commission, which means that they will give you the best price without the haggling ,like seen at other dealerships. Staff from sales, to the parts dept. and other staff members are very friendly. They make it appear as though you are part of their family and want to serve you in the best way possible. Can't say enough about the dealership!!! More

Always the best I have two cars a 2017 Audi A4 and a 2003 VW Jetta. No matter what car or what problem or reason for my being at Schmitts the service is the same,OUTS I have two cars a 2017 Audi A4 and a 2003 VW Jetta. No matter what car or what problem or reason for my being at Schmitts the service is the same,OUTSTANDING ! More

Impressed with first service I was my own mechanic for about 40 years and forced to rely on others now that I am older. I wanted to find a good VW dealer that would perform quali I was my own mechanic for about 40 years and forced to rely on others now that I am older. I wanted to find a good VW dealer that would perform quality service on the 2012 VW Jetta TDI Sportwagon. On April 25th, 2016 my wife and I had an appointment to get the Direct Shift Gearbox oil changed. They performed that service AND did the clockspring dust cover, updated the TDI engine software, a courtesy walk-around inspection and finally a complementary wash. I initially thought the three hour time required was excessive but on reflection want the mechanic(s) to have sufficient time to do the job correctly. I expected a bill for three hours service but it was only about one hour ($90 plus tax) for the service. In the end I was thoroughly pleased with the service and fully intend to drive the 100 miles from my house for any service I want a VW dealer to perform. Schmitt's far out-shines the two other VW dealers I have used since buying the Jetta in 2013. I would have awarded five stars but keep in mind this was only the first visit involving limited service. More