About Us
Copyright 2017 DR Media Holdings, LLC
Search
Back

West Hills Ford Mazda

4.5

53 Lifetime Reviews

1100 Oyster Bay Ave S, Bremerton, Washington 98312
Call (360) 479-1353

Latest Reviews

September 05, 2017

"Great sales experience with John Kim"

- Satisfied customer

We bought a new Ford Explorer 2017 and the salesman was Jon Kim. He was helpful, to the point, not pushy, and most importantly did not apply sales tactics that I found offensive with others. It was a pleasure dealing with John Kim

Read More

Employees Worked With

John Kim (salesman), Ray Natividad (Business Manager)

August 16, 2017

"F-150 purchase "

- Ford F-150

We knew what we wanted when we went down to the West Hills Ford dealer. We didn't expect to find exactly what we wanted, but did. They have a huge selection of Ford F-150 trucks, from XL to King Ranch. We were interested in either a Lariat or a Platinum, decided with the platinum they had on hand. They pulled any truck we wanted to look in or drive up front so we could walk around and compare. We were allowed to drive the truck home to make sure it fit in our garage, without a dealer employee. We were really happy to be able to just take it for a spin on our own. John Kim our sales person was beyond amazing, he knew every feature there was on the truck! We actually went to a couple other dealers looking for a truck, other sales people knew nothing about the truck, I knew more! So if your looking for a F-150, call ahead and demand to work with John Kim, he will make your experience very easy! Once we found the truck we wanted and test drove it, we were done in maybe 30-40 minutes. Looking for a F-150, you want to deal with John Kim!

Read More

Employees Worked With

John Kim

July 12, 2017

"TERRIBLE CUSTOMER SERVICE "

- Denice

We ordered a cargo mat and cover for our 2016 Ford Explorer after several phone calls from Taylor and Chris we were told two different stories by them and were led to believe the cargo mat was there but the cover was not. After I finally get over there Taylor goes to look for the mat and comes back with the wrong mat he then tells me that the right one was there but someone must have taken it for a new car. Even thou we ordered and had paid for it he also told me that the manager was on the phone trying to straighten out a order that was a messed up and how things have been messed up with there ordering while Chris looks on and doesn't say anything. We cancelled the order and will not do any kind of business with them. And this was the third chance we had given them. We always try to support the local community but they need to get there business and customer service in better shape.

Read More

Employees Worked With

Taylor and Chris

Photos & Amenities

  • Authorized Accessories Store
  • Authorized Parts Store
  • Children
  • Customer Lounge Area
  • Free WiFi
  • Shuttle Service