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West Hills Ford

Bremerton, WA

4.3
661 Reviews

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 661 reviews

September 21, 2022

The West Hills Ford team was friendly and thorough with our delivery and helping us get familiar with the van, they made the buying experience easy. More

by Jack
Recommend Dealer
Yes
Employees Worked With
Ryan in finance , Josh Kennedy, Roxanne Kasperson, Sierra Spear, Jon Rohlman
Sep 21, 2022 -

West Hills Ford responded

We're pleased to hear your experience with the West Hills Ford team went off without a hitch. Congratulations on your new van. We hope you enjoy it!

September 11, 2022

Usually my Challenger SRT service is done at the west Hills Dodge center but they were booked for the day I needed so it was suggested to go to the West Hills Mazda/Ford service center which I was pleasa More

by yelo4wheeler
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cole
Sep 12, 2022 -

West Hills Ford responded

Thank you for this feedback! We are glad to hear that Cole and the team went above and beyond to get the job done. We will be sure to pass on the kind words to them. Drive safely, and if there is anything more we can do to improve your 3-star rating, please feel free to reach out. Best, Scott Helm - General Manager - 360-479-1353

September 11, 2022

I have all of my service done at West Hills Ford. The personal attention from the staff has always been great. The last time I was greeted by Caitlin and she was very helpful in explaining what servi More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin in the service department.
Sep 12, 2022 -

West Hills Ford responded

Joe, thank you for the great review! We are so glad to hear that you had a successful service experience working with Caitlin and the West Hills Ford team. Drive safely, and we hope to see you back again down the road!

September 08, 2022

They are always super friendly, smiling and above all helpful! They make a maintenance trip an experience . Today they made sure I was to work on time and picked me up right on time to get my car! Above More

by GorhamT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My mechanic maybe Roger?, Shawn Barrera
Sep 08, 2022 -

West Hills Ford responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Shawn and the West Hills Ford team. Drive safely, and we hope to see you back again down the road!

September 08, 2022

I recently bought a Mustang from West hill ford and they made the whole transaction pleasant. More

by emilyreiter@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria King, Magdy Boules, Jon Rohlman, Tiffany Fulweiler
Sep 09, 2022 -

West Hills Ford responded

Emily, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the West Hills Ford team. Drive safely, and we hope to see you back again down the road!

September 06, 2022

My pickup was there for 9 weeks before they were able to fix it. And at least 7 out of 9 times I couldn’t get a call back when I was told they would. There other issues but those were the major ones. The More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse
Sep 07, 2022 -

West Hills Ford responded

Tom, I am very sorry for the delay with your service and for the poor communication from our team. We expect a smooth and seamless service experience for our guests, and it is disappointing that we missed the mark here. I will share your feedback so we can improve our processes moving forward, and if there is anything else you would like to share, please be in touch. Thank you, Scott Helm - General Manager - 360-479-1353

September 06, 2022

We were seen timely and with professional courtesy. Catlin was knowledgeable and helped us with the service the vehicle needed. It was complex within the time given. More

by Riley07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catlin service
Sep 07, 2022 -

West Hills Ford responded

Riley, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Catlin and the West Hills Ford team. Drive safely, and we hope to see you back again down the road!

September 04, 2022

I love my new Mustang and the ford team was very helpful and a pleasure to work with. More

by emilyreiter@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria King, Jon Rohlman
Sep 06, 2022 -

West Hills Ford responded

Emily, thank you for the great review! We are so glad to hear that the West Hills Ford team delivered a five-star experience. Drive safely in your new Ford Mustang, and we hope to see you back!

September 03, 2022

Great service department, took care of both my vehicles and my father in laws. Micheal made sure all was good before we left. More

by art_stephens_jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael in service
Sep 06, 2022 -

West Hills Ford responded

We are happy to hear that Michael and the team were so helpful and attentive! Thank you for choosing West Hills Ford and for sharing your feedback. Drive safely until we see you again!

September 02, 2022

I am so blessed and excited to walk away with a new ! I am 31 and never had a car this nice or been approved for a loan . I love that they were willing to work with me and make sure I got something more More

by Mitri.mom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sierra Spear
Sep 06, 2022 -

West Hills Ford responded

Your review makes our day! It's our pleasure to offer accommodating assistance and get you and your son the right car. Drive safely, and thanks for choosing West Hills Ford!

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