West Hills Ford

Elijah, Magdy and Derek from West Hills gave exceptional customer service. It was the easiest and best car buying experience I’ve ever had! Thank you West Hills Ford/Mazda! You’re the best! customer service. It was the easiest and best car buying experience I’ve ever had! Thank you West Hills Ford/Mazda! You’re the best! More

I love having my car serviced here. I stopped by on Labor Day and talked to my favorite Service Advisor Vincent about scheduling an appointment for an oil change on Saturday. He said he I stopped by on Labor Day and talked to my favorite Service Advisor Vincent about scheduling an appointment for an oil change on Saturday. He said he had 8am available. I signed up for it. I brought my car in at 755am today. He greeted me with a smile and "Good Morning Rick" I asked if the $199.99 oil change special was still available. He said it sure is and I said sign me up for it. We went to his computer and noticed that I might need my fluid changed out due to the high mileage on my car. I said go ahead since I have time today. The service technician sent me text of areas of concern that I will need to get scheduled in the near future. When I was settling up my bill, Vincent showed me the pictures that the service technician had taken of areas of concern. I thought that was awesome. I let Vincent know that that I would be giving him a call soon to get those appointment scheduled. More

Vincent was a pleasure to work with and the service center took good care of my Ford Ranger truck. Fast service and no complaints. I highly recommend them. center took good care of my Ford Ranger truck. Fast service and no complaints. I highly recommend them. More

First problem I had with my truck since I got it. It was a problem I wanted the dealer to handle because of the nature of the problem. Nick met me at the door and quickly saw the situation, and we we It was a problem I wanted the dealer to handle because of the nature of the problem. Nick met me at the door and quickly saw the situation, and we were on our way to the repair. Nick kept me involved in the process , explaining things as it needed. Thanks to everyone involved. More

Service, parts and sales are always friendly and helpful no matter what I need. I'll keep coming back for sure. no matter what I need. I'll keep coming back for sure. More

Keanu was very pleasant and informative. I appreciated his helpfulness. Explained what I will need at my next visit. I appreciated his helpfulness. Explained what I will need at my next visit. More

What ever problem of my car they solve it right away or advise you another option. advise you another option. More

Keanu was very courteous and answered any of my questions. He explained some of the procedures that my vehicle needs to be done. The wait time was as expected and I was pleased overall with the s questions. He explained some of the procedures that my vehicle needs to be done. The wait time was as expected and I was pleased overall with the service. More

Vincent was a pleasure to work with, he listened carefully and asked follow-up questions about the driving behavior of our truck to accurately determine the nature of the problem. While I thought it carefully and asked follow-up questions about the driving behavior of our truck to accurately determine the nature of the problem. While I thought it might be caused by a fuel supply issue his knowledge pointed to investigating a transmission issue. Vincent worked with our insurance to organize the prompt replacement of the transmission and to minimize the cost to us. The service department staff was excellent about sending us realistic expectations for how long they may need to have our vehicle for diagnostic and repair work based so that we knew to bring another vehicle with us to carry out our other errands.. More

I enjoyed working salesman Bryan very much. He was knowledgeable and easy to work with and didn’t waste my time. He did the vehicle showing, test drive, and sales negotiation. After agreeing on He was knowledgeable and easy to work with and didn’t waste my time. He did the vehicle showing, test drive, and sales negotiation. After agreeing on the price I was handed over to the finance. Very efficient and easy. More