Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Hills Ford
Bremerton, WA
662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 662 reviews
December 12, 2019
Amazing experience! Eric helped me get exactly what I wanted. Looking forward to continued business! Great crew! Even threw in some movie tickets. I am beyond satisfied. Eric helped me get exactly what I wanted. Looking forward to continued business! Great crew! Even threw in some movie tickets. I am beyond satisfied. More
by tiffanyhh805
Employees Worked With
Eric Evans
September 25, 2019
would not honor their warranty SO i bought a new Mazda in April 2017 and i went thru the Costco car buying program to save money. i was hesitant due to all the bad reviews i read a SO i bought a new Mazda in April 2017 and i went thru the Costco car buying program to save money. i was hesitant due to all the bad reviews i read about West Hills Mazda. i contacted Costco about this and they said they didn't have many problems with this Mazda dealer. sooooooooo.... i did go to West Hills Mazda to buy my car and actually had a GREAT experience with the purchase of my new car. i asked if they were offering a rebate, and the guy who brings in the paperwork for you to sign, said "i don't think so but i'll check." when he brought my paperwork to me there actually WAS a $1500.00 rebate! so all that made me happy. i don't live close so i take my car to my local mechanic for service. but in July 2019 there was a recall on something so i took my car back for that. service was really good then, everyone was friendly and happy. i was in & out in no time. at the time i told them that my windshield had leaked about 3 times. they said to bring it in, it was under warranty and they would take care of me. well NOT! NOT AT ALL! when i showed up for my appointment, they told me that since it had only leaked about 3 times, that sounded fishy. they gave me paperwork to sign and it said that if they DID NOT find out where the leak was coming from, then i would have to pay $135.00. i told Chris W., a very nice young guy who said he was the service manager, that i was NOT going to pay $135 since my car was under warranty. he said that i would have to agree to this before they would service my car. what the xxxx?!?!?!? who does this? MY CAR IS UNDER WARRANTY! again i told him i was NOT going to pay the $135.00 for any reason since it was under warranty. he then said something like "well our mechanics have to pay for their tools & i have bills to pay too!" that was after i told him i lived on a fixed income (senior here) and couldn't afford $135.00. i said i wanted to speak to the service manager, he said he WAS the manager. i said i want to speak to YOUR boss. so after a short while, HIS boss, which i did not get his name, told me the same thing. that it was kind of fishy that my front windshield had only leaked THREE times. i asked him if he thought i was making this all up, and he said no. but that the mechanics had to pay for their tools and everyone had bills to pay and if they DID NOT find out WHY my front window was leaking, then i would have to pay them $135. so they wanted ME to pay for their failures!!!! i agree that it's interesting that i've only noticed my windshield leaking 3 times. once this past winter when we got 3 feet of snow, once when i went thru a car wash, and once when i was sitting in my car waiting for my grandson's school to get out. but it's not MY fault that this car has sporadic leaking problems! i'm old and barely drive it much. i'm only averaging 3000 miles yearly. i've never crashed it or bumped it or damaged the front windshield. it should have been taken care of regardless of if it had leaked 3 or 3000 times!! i've contacted the Attorney General about this matter. i've also talked to my son in law who works in the auto industry and he said West Hills Mazda has a terrible terrible reputation in their service dept and has for years. he told me to take it to another Mazda dealer and they would be happy to look at my car at no cost when they learn that West Hills Mazda did not honor the warranty. he said that West Hills wanted me to pay for one hour of labor, and that is what the $135.00 was for. Sorry Chris W for this terrible review, but you did me wrong and i told you i would write a truthful review about this experience. you seem like a really nice guy, but you work for a place that tries to cheat folks out of their money! you can post a rebuttal that says my experience is not normal, but you'd be untruthful. i'm old and don't have time for this nonsense. remember when i was telling your boss that i paid $20K cash for my car, when he was complaining about your mechanics needing money to pay for their tools, and his response was "we don't care how much you paid for your car." People, go anywhere but don't go to West Hills Mazda if you need your car serviced. they do NOT honor the Mazda warranty. ahhhhhhhhhhhhh . . . .. ... so i did leave and did not pay them the $135.00 and they did not work on my car. More
by unhappy grandma
Employees Worked With
Dhris Waggoner
August 10, 2019
Rip off liar Worst bunch of thieves I have ever seen. Lie to you face time after time. They have admitted to owing me $550. And have told me the check is in the Worst bunch of thieves I have ever seen. Lie to you face time after time. They have admitted to owing me $550. And have told me the check is in the mail for the past 60 days. STILL no money. If you buy here you are just looking to get ripped off!!!!!!!!!!!!!! More
by Robert DeLaney
Employees Worked With
RJ Sales manager, Scott Helm
August 04, 2019
Awesome service! The person helping me there is named Max Davis and he was absolutely genuine and helpful throughout my entire experience there. I noticed that he also The person helping me there is named Max Davis and he was absolutely genuine and helpful throughout my entire experience there. I noticed that he also treats all his other customers just as great! I have a Ford truck and will always continue to bring it there due to how great the service and hospatality is. Not to mention the prices are also great! - written by Nelson More
by Torque13
Employees Worked With
Max Davis
July 28, 2019
Great Experience We have purchased several cars over the years and this was the best so far. TJ and Julio were very friendly and helpful from the time we got to the de We have purchased several cars over the years and this was the best so far. TJ and Julio were very friendly and helpful from the time we got to the dealership all the way through buying the vehicle. They were attentive without being pushy, which is a tough balance! We felt like we were dealt with fairly, including with our trade and in the final financing paperwork. They were also kid-friendly! Our ten year-old said on the way home “That was a totally amazing experience.” He wants to be a car engineer or salesman now :) More
by CarFamily
Employees Worked With
TJ, Julio, Roxanne
July 03, 2019
Team listened to my needs and delivered !! The team was exceptional!! Great customer service from beginning to end!! Team was very personable and attentive. Professionalism is hard to find The team was exceptional!! Great customer service from beginning to end!! Team was very personable and attentive. Professionalism is hard to find in so many individuals under one roof. More
by Kathybuys19
Employees Worked With
Victoria and - David Apologies for not knowing all their name
June 02, 2019
Great service without being pushy We've visited several dealerships and found this one to be the best. Our salesperson, Russell, was very helpful and extremely knowledgeable about all We've visited several dealerships and found this one to be the best. Our salesperson, Russell, was very helpful and extremely knowledgeable about all the vehicles on the lot. He was very patient with all our questions and took the time to show us everything that we might be interested in. At no time was he pushy or in a hurry to get the deal done, and we really appreciated this approach. We'll definitely ask for him again should we need another vehicle. So if you're looking for a new or used Ford or Masda then we can highly recommend Russell to help find you the right deal. Also a big thank you to Roxanne for her help making the financing a painless process. More
by Judy and Graham
Employees Worked With
Russell, Roxanne
May 21, 2019
I had a great experience. Educational and efficient I was treated with a friendly staff and had a great experience purchasing a new car. I was asked if I needed anything and had great follow up when I a I was treated with a friendly staff and had a great experience purchasing a new car. I was asked if I needed anything and had great follow up when I asked questions or needed more information. I would highly recommend this deal shop and my salesperson as well as finance guy. More
by LLR
Employees Worked With
Dave M sales and Tyler in finance.
May 21, 2019
New Ford F-150 I am happy with my experience with Dave Mascher was salemen at West Hills Ford and I would recommend Dave and West Hills Ford for your needs I am happy with my experience with Dave Mascher was salemen at West Hills Ford and I would recommend Dave and West Hills Ford for your needs More
by Cbuell
Employees Worked With
Dave Mascher
April 13, 2019
Patient super nice!!!! Thank you jessica and roxanne for all the help support and patience with helping me purchace my truck!! And making me and my daughter feel welcomed!! Thank you jessica and roxanne for all the help support and patience with helping me purchace my truck!! And making me and my daughter feel welcomed!! More
by Chevyguy2
Employees Worked With
Jessica in sales and roxanne in finace.
