West Hills Ford

Horrible experience I went to the dealership looking for a newer car the sales person had a list of multiple cars that I might like, when it came to Gathering all the inf I went to the dealership looking for a newer car the sales person had a list of multiple cars that I might like, when it came to Gathering all the information that they needed and sending it to the finance company was the worst experience of my life and I will never go through that again. More

Great Sales Crew I bought a F-150 from West Hills Ford and had a great experience. My sales associate Shawn Barrera was one of the most knowledgeable salesman that I I bought a F-150 from West Hills Ford and had a great experience. My sales associate Shawn Barrera was one of the most knowledgeable salesman that I have ever worked with. He knew that truck in and out, and helped set everything up. Management and financing departments worked smooth and efficiently to get me on the road quickly. Love my new truck. More

Purchased and leased a car in the same day I came to the dealership with the purpose of getting out of my old mazda 6 that served us well for 16 years. Working with Kyle Kemper we found a used I came to the dealership with the purpose of getting out of my old mazda 6 that served us well for 16 years. Working with Kyle Kemper we found a used certified vehicle with low miles that fit my budget. We also worked through the costco car buying program which makes things so more easier and transparent. We then worked on trading in our currently leased mazda 3 and got me wife into a new mazda 6 lease. Very good experience. More

Knowledgeable, efficient and caring I quickly provided my list of requirements to Morgane Wicke, when I walked in the door of the dealership. She just happened to be standing there. Sh I quickly provided my list of requirements to Morgane Wicke, when I walked in the door of the dealership. She just happened to be standing there. She made my husband and I feel very comfortable and did research and found 3 used cars for us to try. All of the cars were in beautiful clean condition. We fell for a beautiful ruby red 2014 Ford Edge, that met all of our requirements. We were treated with respect and consideration. My husband is disabled and we were taken care of very well. The business manager and the sales manager were both really nice and understanding when we started feeling tired. We are happy with our purchase and the whole experience. More

Lease vs purchase for replacing my Mazda Sales manager, Brian Martin, the insurance coordinator, Don Semmler were honestly the most instrumental in the feeling of comfort of my decision to le Sales manager, Brian Martin, the insurance coordinator, Don Semmler were honestly the most instrumental in the feeling of comfort of my decision to lease a 2018 Mazda CX-5. Both took time to explain the leasing process and Brian especially made efforts to accommadate my financing needs so that I felt secure in my purchase decision. Subsequently, two days later I had need to revisit the dealership, and got the Mazda queen, Janet to help me understand my new smart car. big shout out to her as the most knowledgeable employee. So glad she is there, very comfortable to communicate with and learn about the features of the car which I felt had not been adequate previously. More

Good Experience with new car ourchase Friendly sales person, helpful, knowledgeable, not a high pressure salesman. West Hills was very upfront about pricing and worked to give me a fair tr Friendly sales person, helpful, knowledgeable, not a high pressure salesman. West Hills was very upfront about pricing and worked to give me a fair trade-in price. More

Dealership is uninformed about Forcars and how to order them I went to West Hills Ford to buy a Ford Transit Connect. The salesman knew absolutely nothing about the car. My wife or I would ask a question and t I went to West Hills Ford to buy a Ford Transit Connect. The salesman knew absolutely nothing about the car. My wife or I would ask a question and the salesman would have to run off every couple of minutes ask someone else how to answer the question. They didn't have the model we wanted in stock and they said they checked the Ford dealer network but couldn't find one there either, and that we would have to order the car. Again the salesman didn't know how to do this either and had to run to management every couple of minutes to figure it out. Well, 2 months later I am trying to find out the status of my ordered car. I call the Dealer and they say they'll check on it and call me back. Not one returned call. I finally talk to the General Manager who gives me information on an ordered Ford Explorer, not a Transit. At this point, I'm not sure my car was ever ordered. I get the Meh attitude from the dealership. Looks like I will have to go elsewhere. More

Poor service over and over... keep track of everything before and after each oil change. 3 out of my last 4 service appointments have been horrible. 1st was good. 2nd I had abput keep track of everything before and after each oil change. 3 out of my last 4 service appointments have been horrible. 1st was good. 2nd I had abput 2 quarts of oil drip through town and in the driveway. I was told it was "oil caught in the rails" oil filter isn't near frame rail on this model. 3rd 3 hours at the dealership, car sat putside done for 45 of it. Also wrote next service due at 10k away ( this time is 3k and one before that was 5k). This appointment only took 2 hours but sat inside of service bay for 10 minutes waiting to be helped. Yeah, lady who pulled up outside got help before I did so I was rudely asked to move my car. Wish I could cancel my in house service package but was told i am not able to cancel. Best thing now is hope the service department at another West hills dealership is more competent. DO NOT PURCHASE IN HOUSE SERVICE PACKAGE. More

Superb customer service! Thank you Michael David Glidewell for his professional and excellent customer service in selling me my new Mazda CX 5. I love it and he's been great a Thank you Michael David Glidewell for his professional and excellent customer service in selling me my new Mazda CX 5. I love it and he's been great at following up and answering additional questions. My entire experience at West Hills Ford/Mazda was first class! Thank you! More

Wonderful Experience! My parents have purchased a few vehicles from this dealership over the years, and my husband purchased a car from them a few years back as well. So wh My parents have purchased a few vehicles from this dealership over the years, and my husband purchased a car from them a few years back as well. So when it was time for us to get a vehicle for our family, we knew we could trust them! Last December we purchased a used Ford Flex. We had a wonderful experience! Michael Glidewell sold us the vehicle and Lorin Burcke handled the financing. I highly recommend both of them and West Hills Ford Mazda! They have always taken good care of us! Thank you again, Michael and Lorin! The process went smoothly and we are in love with our new vehicle! More