West Hills Ford

Service Very good experience. Nothing went wrong. Bryan went above and beyond. The cafe is a nice touch and thank you for the free coffee. Thank you again Very good experience. Nothing went wrong. Bryan went above and beyond. The cafe is a nice touch and thank you for the free coffee. Thank you again More

Blown away by level of integrity INTEGRITY and GREAT customer service! I have driven transit buses in Pierce County for 20+ years. I know GREAT customer service when I see it. As a bu INTEGRITY and GREAT customer service! I have driven transit buses in Pierce County for 20+ years. I know GREAT customer service when I see it. As a bus driver I know that an employer rarely hears from the thousands of customers that are very happy with the service they received...yet, the unreasonable customers who will ALWAYS embellish their complaint and at the same time NOT acknowledging their part in their own dissatisfaction will be the first to complain all over social media or any other way. These are the people that want to get some attention and/or want something for nothing I know because I am told ALL the time about how GREAT I do my job and that there should be more bus drivers like me. Yet, my employer doesn't hear about that. So, I MUST take the time to write this review for West Hill Ford Mazda. So here it goes: I'm one of those that is (was) totally anti-salesperson. I have always avoided them. I had my last car for over 21 years and was suffering anxiety and fear with what was in front of me, which was to find and purchase another car. I went to a few places and sure enough...I felt like I was a piece of meat and the vultures were about to swoop in. It was NOT easy...then someone told me to go to West Hill Ford Mazda and although I was resistant, I gave in and drove there from Lakewood, WA after work (41 miles away). Oh my goodness....it didn't take long before I felt totally...and I mean TOTALLY comfortable and at ease. I talked with Scott Helm the General Manager (which was evident through his interactions, that he had an awesome relationship with each of his employees), Shawn Barrera, sales (who was the one that spent time with me understanding what MY needs were and was incredibly informative), Peter Rogers sales (who I had a bit of interaction with as I entered the building and then he went an got me a grilled cheese sandwich when he heard that I had had a LONG day and I was really hungry) and Barry Toyooka , the finance guy (who made me feel at ease about what I felt was a bad financial picture. Yes, I hadn't been totally responsible about finances in the past). But, I have to say I was totally blown away by the level of integrity that each of them displayed. We have ALL heard about salesmen and women, ready to pounce. Well, that was NOT the case at West Hill Ford Mazda. Thank you West Hill Ford Mazda for making this 61 year old rethink her perception of car dealerships and their staff. You have me feeling as if I want to work with each one of you. If I didn't have a job I love and have been with for 29+ years...I would be trying to find a job working with you as West Hill. I will recommend you to everyone I know. I wish more people would take the time to send great reviews....but the reality is that happy people tell you face to face how appreciative they are and will send people your way. So to anyone reading this....please keep in mind. Mostly ALL negative reviews are embellished. And quite often (not saying all the time, but often) the person blasting a company or employee, hasn't taken the time to truly understand, listen or truly communicate. Let's be honest...some are out and out unreasonable. And want something for nothing. I have dealt with it for all the years I have worked with the public. So, THANK YOU West Hill....I look forward to bringing my car in for service just so that I can come in and say hello to my new family. After all, we are now bounded right? By the way, I bought a used Honda CR-V and I LOVE, LOVE, LOVE it. More

They care I had an appointment to get my oil changed on my 2013 Ford Escort for this coming Wednesday. On Friday, I noticed that the coolant light is low came o I had an appointment to get my oil changed on my 2013 Ford Escort for this coming Wednesday. On Friday, I noticed that the coolant light is low came on. I called the service center and they said bring it in. Although they were fully booked on Saturday, I got my car in when they opened at 8. By 11 they had called and left a voicemail. I didn’t hear my phone and Howard, the service writer called me at 2 to see if I got his message! I couldn’t be happier with the excellent service I received. More

Super experience buying a car! We recently visited West Hills Ford with the intent of buying a third car for our family. Our salesman, Shawn Barrera, was a great guy to work with. We recently visited West Hills Ford with the intent of buying a third car for our family. Our salesman, Shawn Barrera, was a great guy to work with. The dealership was ultimately able to closely match an advertised price on a new Ford Focus and we purchased it. Very little hassle or pressure. Great experience! More

Buying the right vehicle. The buying experience was unsurpassed by the standards of any other dealership in the whole Puget Sound Region.And I say that because they took courte The buying experience was unsurpassed by the standards of any other dealership in the whole Puget Sound Region.And I say that because they took courtesy and professionalism to the highest level when it came to dealing with me and my party ,in making sure that we were all satisfied with the perfect deal.I cannot expound on it any further but I can say this they really go out of their way to make you feel at ease and get you the best deal around for what your money can buy.There was never any pressure or the old fake line ,like you can only get this deal today if you buy right now which I actually heard at an other dealership.And after hearing that I knew that I had to come to West Hills Ford Mazda to get treated tight.And which we did, so do not waste your time anywhere else please come see the friendly people that work there you will not be disappointed! More

Great Experience From the time I arrived until I drove off in a new vehicle, I dealt with knowledgeable and courteous people. Kyle Kemper was patient with me because From the time I arrived until I drove off in a new vehicle, I dealt with knowledgeable and courteous people. Kyle Kemper was patient with me because of several delays by days in getting together. More

Great and fun experience I really enjoyed dealing with John and Josh and felt I got a fair deal. I would do it again and would recommend to others. I really enjoyed dealing with John and Josh and felt I got a fair deal. I would do it again and would recommend to others. More

Unsurpassed customer service This is the dealership that all car buyers dream of dealing with. Friendly and courteous from the start but also willing to do everything they possib This is the dealership that all car buyers dream of dealing with. Friendly and courteous from the start but also willing to do everything they possibly can to ensure you get the best deal anywhere. I would definately recommend West Hills Ford to anyone potential car buyers out there. More

Dave is the man We found the perfect car and he and the team at West Hills made the deal. They worked so hard over the next several days to make our new car fall into We found the perfect car and he and the team at West Hills made the deal. They worked so hard over the next several days to make our new car fall into our budget and walk away delighted with the service. They made sure that even the few hiccups at the end were well taken care of so that we could just enjoy the awesome new car. I totally recommend buying from this excellent team for your desires and needs. Thanks guys so much for making this the best buying experience we have ever had. More

Awesome place to purchase a vehicle We had the best experience leasing our 2017 Ford Explorer. John Kim was our sales associate and he's so awesome! Just a normal guy, no sweet talking We had the best experience leasing our 2017 Ford Explorer. John Kim was our sales associate and he's so awesome! Just a normal guy, no sweet talking, no schmoozing, had nice conversation and never felt pressured. Looking forward to referring friends to purchase from there and we'll definitely be back! Kurt Oakland also lead us in the right direction to use this dealership and I'm so glad he did. Great guy, super professional but also down to earth and makes you feel comfortable about your purchase. More