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West Hills Ford
Bremerton, WA
667 Reviews
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Showing 667 reviews
February 22, 2017
Warranty work on my 1 year old Flex We purchased our new Flex from Mid Valley Ford. A year later when we were cleaning the inside we discovered the carpet was soaked on the passenger sid We purchased our new Flex from Mid Valley Ford. A year later when we were cleaning the inside we discovered the carpet was soaked on the passenger side rear floor. I called Mid Valley and they said it was a warranty issue and that any Ford dealer could work on it. They told us that we should get a courtesy loaner to drive because of the warranty. We took it to Westhill because they are the biggest local dealer. We described the issue and left the car. We were told by the service adviser, Chris that they didn't participate in the courtesy loaner program but they could rent us a car. We declined because we are paying a car payment. After 3 days Chris could not tell us what was causing the leak but he would call first thing the next day with an update. He didn't call. We called later that day and Chris told us that the front seats were out of the car and the carpet was removed to dry. When my wife complained that he didn't call and that she had to call him he offered the courtesy loaner. She went to pick it up. She told Chris that she wanted to see the car. He reluctantly agreed. When they got to the car, the seats and carpet were in the car. Chris then threw the techs under the bus and said they told him the seats and carpet were removed. My wife took the loaner and left. When she told me about her visit I decided to go and ask some questions. I was there within 30 minutes of my wife leaving. After I asked a few questions Chris repeated to me that the carpet was out of the car and drying. An obvious lie. He also told me that they had found the source of the leak which was a broken body seam. He said that Fords frequently had that issue with body seams. I was told that they were going to let the carpet dry for the weekend and make sure there were no other leaks. When He called my wife on Monday he said the car would be ready by 4pm. When she asked about the carpet he told her that the padding from beneath the carpet was hanging near his desk. When she asked how the padding was removed without the carpet coming out he said, "oh, they have ways". We have only had the car back for 1 day so I'm not sure that it was repaired. If it is, I would give a couple more stars for the techs that did the work. As easily as Chris lied I would have to believe he has done it before. When I called and asked for his manager I was told that he was on vacation. There is a lot of competition and lying isn't the way to build your customer base. I would recommend Mid Valley in Dallas, Oregon. You can take a nice train ride down to pick up your Ford and get to know it on the drive home. More
by newflex15
Employees Worked With
Chris
February 05, 2017
Returned for the third new car and service was outstanding! Jerimiah and the staff were great! Easy process and service, looking forward to the fourth car purchase from Westhills! By far the best dealership I Jerimiah and the staff were great! Easy process and service, looking forward to the fourth car purchase from Westhills! By far the best dealership I have purchased from in 40 years! More
by Ant5416
Employees Worked With
Jerimiah Ballard
January 19, 2017
Jerimiah was great!! I recently purchased a new F150 from Jerimiah. He was very knowledgable in not only the product, but also with the history of the Ford Motor Company. I recently purchased a new F150 from Jerimiah. He was very knowledgable in not only the product, but also with the history of the Ford Motor Company. I will certainly continue to use Jerimiah for future purchases. Steve More
by avilasj
Employees Worked With
Jerimiah Ballard
January 08, 2017
Best dealership ever hands down From the front desk assistant to the amazing sales team all the way up to the general manager and everyone in between the people here are the friendli From the front desk assistant to the amazing sales team all the way up to the general manager and everyone in between the people here are the friendliest and best in the business.I bought a high mileage Lexus with a warranty that i absolutely love, it ended up having a weird set of issues just days after i picked it up, and they did everything they could to fix my car no bs nice and simple, effortless even and now I have a newer motor in my car. All because they actually care about you as person i could not believe how real they are. Even if I don't buy a Ford i won't buy a car from anywhere else ever. They truly go above and beyond More
by Tyler S Davis
Employees Worked With
Kyle kemper
January 02, 2017
New Vehicle Purchase All the staff at West Hills was pleasant, the transaction was easy, I would use this dealer again. The selection available is also better than we exp All the staff at West Hills was pleasant, the transaction was easy, I would use this dealer again. The selection available is also better than we experienced with other dealers. More
by DavidB
Employees Worked With
John Kim
January 01, 2017
An Easy Purchase Process Thanks to our credit rating and financing ease, this has been the easiest purchase of a new vehicle I've ever made. John Kim, Anna and Barry sure did Thanks to our credit rating and financing ease, this has been the easiest purchase of a new vehicle I've ever made. John Kim, Anna and Barry sure did great work to get us through the process. Just wish they'd have brought us lunch at noon! (Just kidding) More
by MrMikey59
Employees Worked With
John Kim
December 31, 2016
Excellent sales and service. I just bought an F150 and my salesperson was John Kim. We have bought vehicles from this ford dealership in the past and have always had a very favora I just bought an F150 and my salesperson was John Kim. We have bought vehicles from this ford dealership in the past and have always had a very favorable experience. Clay, in the sales department, has also taken very good care of us and we would recommend this dealership to anyone who is looking to buy a new or used vehicle. VERY HAPPY! More
by Bill & Jan
Employees Worked With
John Kim (sales), Clay (finance), Brad (service)
December 21, 2016
Awesome Salesman Bought a new car here. Has a great experience. The salesman, John Kim, was very helpful I'm showing me all the cats and options and definitely made su Bought a new car here. Has a great experience. The salesman, John Kim, was very helpful I'm showing me all the cats and options and definitely made sure I was taken care of. Highly recommend this dealership! More
by Natasha
Employees Worked With
John Kim
December 20, 2016
new car on 12-10-16, one person working to get all the new cars ready to go he was great at getting me out the door on 12-10-16, one person working to get all the new cars ready to go he was great at getting me out the door More
by miss66fields@outlook.com
Employees Worked With
kyil kimper
December 13, 2016
Knowledge Salesman - Jerimiah Ballard We recently leased a new 2016 CX-9 and our salesman was Jerimiah Ballard. Jeremiah from West Hills Ford Mazda was extremely knowledgable about the CX We recently leased a new 2016 CX-9 and our salesman was Jerimiah Ballard. Jeremiah from West Hills Ford Mazda was extremely knowledgable about the CX-9. He was able to point out all the bells and whistles on our Grand Touring CX-9. We were especially impressed with how he informed us regarding the safety features of the vehicle. He was extremely patient with us as we test drove several other vehicles allowing us to see the differences in the several vehicles that we test drove. He answered all our questions and was very hands on throughout the process and on several occasions since we purchased the vehicle when I have reached out via text to ask a question. If you want a salesman that will spend the time with you that you need in order to make the important decisions regarding purchasing a new car, I highly recommend that you ask to work with Jeremiah! More
by nod
Employees Worked With
Brian, the Mazda Manager
