West Hills Ford

West hills ford has always been a reliable place for me. Today Vincent made it great! Today Vincent made it great! More

Conner is very good and is always professional and courteous. He always goes the extra mile to make sure that the car is serviced correctly. courteous. He always goes the extra mile to make sure that the car is serviced correctly. More

Service was excellent as always. Service rep was friendly and very helpful. All questions I had were promptly answered. Service rep was friendly and very helpful. All questions I had were promptly answered. More

Same as the previous review, Vince was great and knowledgeable. Everyone I have delt with here are. However, this past oil change our DEF fluid was not topped off. This has been done every oil chang knowledgeable. Everyone I have delt with here are. However, this past oil change our DEF fluid was not topped off. This has been done every oil change we have received with West Hills, one of the main reasons we keep coming back. If this service has stopped please let your customers know at time of service. Very disappointed. I did call and spoke with Michelle and I was told she has always charged customers for this service. Again, please just keep us updated! Overall, great experience and service with the Wslest Hills family! More

Didn’t honor quote for recommended batteries ( note plural…. Batteries). When I brought it back in for the batteries I was told quite was only for one in spite of them knowing their recommendations for plural…. Batteries). When I brought it back in for the batteries I was told quite was only for one in spite of them knowing their recommendations for my diesel’s two batteries. More

Vince was great but dealership is getting cheap . . no longer topping off DEF and passing credit card 3% on to customer . no longer topping off DEF and passing credit card 3% on to customer More

Vincent's explanations and assistance were detailed, helpful and knowledgeable. I'm happy with the vehicle service. Excellent experience overall! helpful and knowledgeable. I'm happy with the vehicle service. Excellent experience overall! More

Vincent made the repair process seamless. On my way to pick up my rental car quickly, and called promptly when repairs were finished On my way to pick up my rental car quickly, and called promptly when repairs were finished More

Michelle was excellent with explaining service details and options and best of all, her customer service was awsome. and options and best of all, her customer service was awsome. More

In 2022, my Ranger XLT developed some kicking and jerking and this was getting worse and worse. Still under warranty at around 50K miles, I took it to Santa Monika Ford, I was staying in LA at the time. They and this was getting worse and worse. Still under warranty at around 50K miles, I took it to Santa Monika Ford, I was staying in LA at the time. They said it’s the transmission and it needs to be overhauled. They took the transmission apart and then decided it needs to be replaced with a new one. They did that but my truck was still jerking, maybe even more. To make this short, I took it to them three more times with no results and after that they said they are giving up: they are unable to locate the problem. In May, 2023, they were willing to start the Lemon Law procedure against Ford. I however didn’t have enough time for that, had to drive back to Port Ludlow. Well here I took the truck to Bremerton where the guys have figured out what was wrong (some EGR sensors), fixed it, and now it runs even better than new. Amazing. More