West Hills Ford

STAY AWAY FROM THIS DEALERSHIP! !!!!!!!!!!!!!! I recently visited West Hills Ford for the first time for a repair on my 2018 Focus transmission. When dropping off my car, I explai !!!!!!!!!!!!!! I recently visited West Hills Ford for the first time for a repair on my 2018 Focus transmission. When dropping off my car, I explained that the problem was the transmission clutch packs, and that it should be covered under warranty from the last time they were replaced. A day later I was informed that the repair would be $3700 which was over $1100 more expensive than the exact same repair less than 2 year prior. I was also told that it was my responsibility to prove that I had the clutch packs replaced even though the last repair was done at another Ford dealership. Even after that was worked out, it still took the dealership another 5 days to perform the work. When I saw the final bill, the additional parts cost that were not covered under the warranty doubled in cost from what I was originally told. To add insult to injury, there was also a sign posted in the service area stating a 3% surcharge for paying with a credit card. To summarize, I was charged 30% more for the same repair I had done before, I was charged double the cost of the parts I had been quoted, and they even wanted a 3% surcharge on top of that if I paid with my credit card. West Hills Ford does not believe in taking care of its customers, they only believe in gouging their customers for every penny they can get. From the new vehicles with second sticker markups hidden as added accessories, to ridiculously high markups on parts, repairs, and servicing compared to other Ford dealerships. Just save your money and stress level and drive to another dealership. More

Have been trying to buy a new two door wildtrak with special options for months. Talked with Chad Bass in sales over five months ago and he said he would let me know if something came available. He was special options for months. Talked with Chad Bass in sales over five months ago and he said he would let me know if something came available. He was true to his word, called me last week and I now own an amazing new Wildtrak two door with all the options I wanted!! Jake Fuller and Ryan Ostrove got me through the paperwork in record time. The best experience I have ever had at a dealership. More

We have purchased 3 cars from this dealership. Courteous, knowledgeable, efficient. John Henry, Jake and Derek are amazing. Excellent service!! Courteous, knowledgeable, efficient. John Henry, Jake and Derek are amazing. Excellent service!! More

I purchased my 2015 Edge from this dealership. I have always received very good service on my car here. Connor is an excellent service rep. He always made sure that I knew what was going on I have always received very good service on my car here. Connor is an excellent service rep. He always made sure that I knew what was going on with my car. He called me many times with an update. I worked in customer service for many years, and Connor is 1 in a million and you need to clone him! He is a great employee and you should really let him know. More

Excellent service overall: timely, thoughtful from booking appointment thru service completion. Very pleased, would highly recommend! booking appointment thru service completion. Very pleased, would highly recommend! More

I have gone to this dealership for over 20 years, have trusted more than all others. trusted more than all others. More

Great service and customer experience! ! I liked the 3 oil change offer. I wasn't able to take advantage on this visit. Hopefully it be available on my next visit. I plan to get my brakes s ! I liked the 3 oil change offer. I wasn't able to take advantage on this visit. Hopefully it be available on my next visit. I plan to get my brakes serviced there in the coming weeks. Ms.Nikki and and service writer were great. More

My experience with Caitlin Harrison, Service advisor, was terrible. she did not advise, follow through, nor finish with me. An individual who said his name was Colin standing alongside an unhelpful young lad terrible. she did not advise, follow through, nor finish with me. An individual who said his name was Colin standing alongside an unhelpful young lady infuriated me with an ambush of unacceptable financial arrangements. Someone named Patrick agreed to take a fist full of cash to complete my service bill. My Quote and my receipt do not match. I am not certain what was completed and what was not. I find West Hills Bremerton atrocious. Oh, thanks for the free car wash for Silverdale and/or Poulsbo. More

Service was performed in a timely manner. The staff was very helpful and professional. Exceeded my expectations. The staff was very helpful and professional. Exceeded my expectations. More

I am extremely please with the work performed on my F350, 6.0 Diesel truck. The service advisor ( Conner) and the service manager (Patrick) were very helpful and complete in their review of the problems and 6.0 Diesel truck. The service advisor ( Conner) and the service manager (Patrick) were very helpful and complete in their review of the problems and solutions. The mechanic (Edgar) was very through in his assessment and correct in his diagnosis. The repairs were completed as expected. More