West Hills Ford

Service was performed in a timely manner. The staff was very helpful and professional. Exceeded my expectations. The staff was very helpful and professional. Exceeded my expectations. More

I am extremely please with the work performed on my F350, 6.0 Diesel truck. The service advisor ( Conner) and the service manager (Patrick) were very helpful and complete in their review of the problems and 6.0 Diesel truck. The service advisor ( Conner) and the service manager (Patrick) were very helpful and complete in their review of the problems and solutions. The mechanic (Edgar) was very through in his assessment and correct in his diagnosis. The repairs were completed as expected. More

Outstanding service and quality work performance the staff was outstanding and they treated me with the upmost professionalism staff was outstanding and they treated me with the upmost professionalism More

Thanks for taking good care of my car and truck. Have been doing business with West Hills since the 1970's and before. Always dependable, friendly and helpful. Thanks again, Shirley Siegel Have been doing business with West Hills since the 1970's and before. Always dependable, friendly and helpful. Thanks again, Shirley Siegel More

The quality of the work was excellent, but the price was excessive. The labor charge for a top side overhaul was 40 hrs even though the pistons and crankshaft were not touched. the labor charge should hav excessive. The labor charge for a top side overhaul was 40 hrs even though the pistons and crankshaft were not touched. the labor charge should have been closer to 20 hours. More

Everyone was very Professional, kind and efficient today. We were welcomed immediately and informed each step of the way We were welcomed immediately and informed each step of the way More

Outstanding service performed on time and as quoted. Connor was great, personable and keeps me informed throughout the service process. Connor was great, personable and keeps me informed throughout the service process. More

This is a follow up review for West Hills Ford: I recently picked up my 2009 F-250 from West Hills Ford. They replaced the alternator that caught fire one day after leaving their shop. I have to giv recently picked up my 2009 F-250 from West Hills Ford. They replaced the alternator that caught fire one day after leaving their shop. I have to give their service manager, Patric Simpson, a five star rating for admitting that their original estimate for repairs for the alternator, was excessive and that the estimated 5 plus hours of labor to replace the alternator was reduced to about two hours. Problem solved. Additionally, the vehicle was in the service department for front suspension issues. One of the suggested repairs was for new tie rods. I had just replaced the tie rods 30 days before. I declined all other suggested repairs as bogus! After this encounter, I received a responce from the general manager of West Hills Ford about my one star rating. A cursory response as required. He, Mr. Clay Crittenden, asked to me to contact him so he could help solve this matter. He did not answer is phone, or answer my voice messages, a waste of time! I will never go back to West Hills Ford! I have four other vehicles that I used to have serviced at at West Hills dealers. Similar issues! Over charging, bogus repairs! Please, do not take your vehicle to Bremerton's West Hills Autoplex dealers. I have friends that buy ford trucks. They live in Poulsbo, but will only purchase vehicles from the Port Orchard dealership ! More

Everyone there was friendly and professional. Chad Bass made sure we were well looked after throughout the prosses. It was a good place to do business. Chad Bass made sure we were well looked after throughout the prosses. It was a good place to do business. More

Absolutely the worst service experience I have ever had. Driving for 50 years and an unbelievable number of vehicles purchased and serviced in those 50 years. Paid $190.00 for a 27 point inspection and di Driving for 50 years and an unbelievable number of vehicles purchased and serviced in those 50 years. Paid $190.00 for a 27 point inspection and diagnostics: They found many so called problems that needed to be replaced: i.e., new tie rods. I had new tie rods installed 30 days before this inspection! Replace two front shocks. I expected new shocks. West Hills ford wanted $1800 to replace two front shocks? I declined the bogus repairs and allowed them to change the fuel filters > $700 dollars. When I picked up the truck. there was a "check charging system light on" This did not show up on the 27 point inspection! The next day, the alternator caught on fire. The service manager told me to have the vehicle towed back to thier shop. They decided they were not at fault for the check charging system light or the ensuing fire. Even though they drove the vehicle out to me and the check charging system light was on.West Hills ford wanted over $2000 dollars to change the alternator and splice on a new 3 wire connector. 5 hours of labor ? DO not take a vehicle to west Hills ford! DO not take a vehicle to any Haselwood owned dealership! Additionally, If you need to talk to someone in the service department about an issue, do not expect them to answer the phone, text, or voice messages! They will not contact you. More