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West Hills Ford

Bremerton, WA

4.3
661 Reviews

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 661 reviews

April 03, 2023

Outstanding service and quality work performance the staff was outstanding and they treated me with the upmost professionalism More

by Elliot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Apr 03, 2023 -

West Hills Ford responded

Elliot, thank you for the review! We are so glad to hear that you had a successful service experience working with the West Hills Ford team. Drive safely, and we hope to see you back!

March 31, 2023

Thanks for taking good care of my car and truck. Have been doing business with West Hills since the 1970's and before. Always dependable, friendly and helpful. Thanks again, Shirley Siegel More

by Srose9
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Green , Scott Helm, Victoria King
Apr 01, 2023 -

West Hills Ford responded

Wow, what a fabulous review, Shirley! It's an honor to have served you for decades--we are so happy that you continue to receive the kind of service and support that keeps you coming back to West Hills Ford. Thanks for choosing us--see you next time!

March 25, 2023

The quality of the work was excellent, but the price was excessive. The labor charge for a top side overhaul was 40 hrs even though the pistons and crankshaft were not touched. the labor charge should hav More

by GEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JESSE
Mar 27, 2023 -

West Hills Ford responded

George, while we're glad you've appreciated the quality of our maintenance, it's disappointing to see that our prices have let you down. We do our best to deliver thorough service in a timely manner, and we're sorry if we missed the mark. We will address your feedback as a team, so if there's anything else you'd like to add, please reach out to me directly. Thank you, Clay Crittenden - General Manager - 360-479-1353

March 24, 2023

Everyone was very Professional, kind and efficient today. We were welcomed immediately and informed each step of the way More

by jacobsonx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner
Mar 24, 2023 -

West Hills Ford responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at West Hills Ford. Safe travels!

March 20, 2023

Outstanding service performed on time and as quoted. Connor was great, personable and keeps me informed throughout the service process. More

by Mschwartzlose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Mar 20, 2023 -

West Hills Ford responded

Thank you so much for stopping by to share your experience with Connor and the team at West Hills Ford!

March 19, 2023

This is a follow up review for West Hills Ford: I recently picked up my 2009 F-250 from West Hills Ford. They replaced the alternator that caught fire one day after leaving their shop. I have to giv More

by zmichaelsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clay Crittenden
Mar 20, 2023 -

West Hills Ford responded

While we appreciate the kind words about Patrick, the rest of your review is disappointing to receive. We strive to deliver a seamless and professional service experience, and we never intend to inconvenience or mislead our guests. I apologize for the issues you encountered getting in touch with my team and would appreciate another chance to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Clay Crittenden - General Manager - 360-479-1353

March 12, 2023

Everyone there was friendly and professional. Chad Bass made sure we were well looked after throughout the prosses. It was a good place to do business. More

by dscam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chad Bass, Jose Mendez
Mar 13, 2023 -

West Hills Ford responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Chad and the West Hills Ford team. Drive safely, and we hope to see you back again down the road!

March 03, 2023

Absolutely the worst service experience I have ever had. Driving for 50 years and an unbelievable number of vehicles purchased and serviced in those 50 years. Paid $190.00 for a 27 point inspection and di More

by zmichaelsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Mar 03, 2023 -

zmichaelsmith responded

The absolute worst service and service department I have ever experienced!

Mar 03, 2023 -

West Hills Ford responded

Thank you for sharing your feedback with us, Michael. We work hard to provide our valued guests with 5-star service and it is disappointing to see you are unsatisfied with your experience. I would like to see what I can do to help resolve the issues that still exist and I hope you'll give me a call to discuss the matter further. Thank you, Clay Crittenden - General Manager - 360-479-1353

March 03, 2023

Austyn was fantastic. Followed through, got me the information I needed. If she didn’t have an answer she found a out and got back to me. It was a very good experience. More

by SB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austyn
Mar 03, 2023 -

West Hills Ford responded

Thank you for the review! We are so glad to hear that Austyn delivered such a successful service experience. Drive safely, and we hope to see you back again at West Hills Ford!

March 02, 2023

My flex was in for an oil change. There’s three different areas you can easily get comfortable and wait for the vehicle. The person helping me, Caitlin, was friendly, polite, and even More

by Preston’s wife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin in service.
Mar 02, 2023 -

West Hills Ford responded

Our team is delighted to see your glowing review! Caitlin is one of our very best and it is great to see that she made your experience a positive one. Thank you for supporting West Hills Ford and we will see you next time!

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