West Hills Honda

After I researched information online about CR-Vs, I went to the dealership to ask some questions and test drive the vehicle. Peter was the first salesman we saw, he sat down with me and "listened" to me. to the dealership to ask some questions and test drive the vehicle. Peter was the first salesman we saw, he sat down with me and "listened" to me. He then answered me with a direct question. After that we went to see the different colors of vehicles in person. We then went for a test drive in a the EX model. While I was driving Peter showed my son more features in the vehicle that he was interested in. Upon returning to the dealership we discussed pricing. I got a great deal on the vehicle I drove and the next day I went to pick it up. My entire experience at this dealership was fantastic. These salesmen we curtious, professional, and down to earth...no pressure at all. I am recommending the dealership as well as Peter Metcalf as your Honda representative. More

I have been through 3 or 4 dealerships in my time, and I'll be serious with you for a moment. West Hills Honda has been the best dealership and the people that I have come into contact with there have be I'll be serious with you for a moment. West Hills Honda has been the best dealership and the people that I have come into contact with there have been very kind to me. They have shown me that it is not just my car that they care about, but they care about me too. They shuttle me to my house, call me when my car is ready, come and pick me up, and even then, they still take the time to ask me how I am doing. One time, for example, Brandon in the service department even bought me lunch at the dealer while my car was being worked on. So if I were to sum up West Hills Honda in one word, it would be: GREAT!! More

I came to west hills honda in search of a new car that would be safe for my kids and good on gas mileage. I pretty much knew what I wanted right away. David was my salesman and I really appreciated how he would be safe for my kids and good on gas mileage. I pretty much knew what I wanted right away. David was my salesman and I really appreciated how he wasn't pushy and was able to answer every question and concern I had. It was easy and went much smoother than I expected thanks to him. More

I'm a Canadian, and I purchased a used Toyota Highlander Hybrid from West Hills Honda. I researched car prices from the border down to Oregon and West Hills gave me the best price for a great vehicle. They Hybrid from West Hills Honda. I researched car prices from the border down to Oregon and West Hills gave me the best price for a great vehicle. They offer over 250 good quality used vehicles on the lots of the dealerships in the West Hills Autoplex. Their prices are very competitive, and their knowledge and service are excellent. When it came to the cross border importation of the vehicle, West Hills Honda staff made things go very smoothly and took the vehicle to the border for me. I highly recommend the experience. I saved about $9000 by buying in Bremerton rather than in Vancouver. More

I'm quite surprised at some of the negative reviews I have read here. My experience at West Hills Honda was excellent. I arrived, a single woman, trying to decide between some Honda models and some Toyot have read here. My experience at West Hills Honda was excellent. I arrived, a single woman, trying to decide between some Honda models and some Toyotas. PJ, my salesman, happily lined all of them up for me, enabling me to test drive one after another without changing dealerships. (I later went to Toyota, and he had been very up front and had not misrepresented his competition). Early in my conversation I told him I would be buying the car through Costco ($400 over dealer invoice was all they would make from me), yet he continued to be patient and spend as much time as I needed to make my decision, even when on subsequent visits I arrived with three young children in tow! My only complaint was being forced to listen to a long discussion of after market add-ons (Maintainance agreements, extended warrantees, etc) that I had no intention of buying but the man (not PJ) insisted I had to sit through anyway. The car arrived when they said it would, was ready for pick up when they said it would be, and the whole experience was easy and free of pressure. Two months later PJ still checks in unobtrusively by text just to make sure that all is well and that I have no concerns. I would unhesitatingly buy from them again. More

I would like to offer a huge Thank You to P.J. and Josh at West Hills Honda. I have driven Honda's for the past 24 years, dealing with 2 different dealerships in the state and I would like to congratulate at West Hills Honda. I have driven Honda's for the past 24 years, dealing with 2 different dealerships in the state and I would like to congratulate West Hills for their "over the top" customer service. I purchased a new 2011 Accord this past weekend, replacing my Honda Pilot. I had a little separation anxiety going into it, but P.J. put me at ease and made the whole experience very fun. I really enjoyed working with Josh in the finance department; he was relaxed but very knowledgeable which made me feel confident in my decision. I would highly recommend West Hills to any prospective buyer out there. They are #1 in Customer Service whether it is in the sales or service part of it. More

I could fill several pages about our awful 2-day sales experience with this dealership on the attempted purchase of a new Odyssey minivan that amounted to nothing but hurt. The bottom line is that their experience with this dealership on the attempted purchase of a new Odyssey minivan that amounted to nothing but hurt. The bottom line is that their sales tactics are the most insidious we've ever experienced over our life times, including complete disregard for an elder with a heart condition after being held waiting for hours past dinner time... to achieve nothing but the sales force's practice of "we've got power over you!" If Honda America reads this, I strongly encourage you to revoke, shun and ban any authorized dealing license of your product from these crooks. Fortunately, we found healing a day later after finding exactly what we were looking for, at the advertised price, at Dick Hannah Honda in Vancouver, WA. The courtesy and dealings with them were like day vs. night. More

I had THE WORST experience buying a car from West Hills Honda; when I first stepped onto the lot, they quoted a price of $18,500 for a car with an MSRP of $16,000! I lowered the asking price and bought a Honda; when I first stepped onto the lot, they quoted a price of $18,500 for a car with an MSRP of $16,000! I lowered the asking price and bought a new car that Saturday, but the color I wanted was not available on the lot, so they had to transfer it from another dealership. I was told that it was already available and that I would recieve it on Sunday. I didn't recieve the car until that WEDNEDSDAY...not only was the car not ready to be picked up, but they lied about it's status...it was still being transported to Washington on a truck! The worst part of it all was, after the sale, West Hills forgot that I existed...I had to constantly call to find out the status on my car. I was the customer; they should be informing me of the situation. Plus, everytime that I called, my dealer or his manager was always conviently in "a meeting". I really felt like West Hills gave me the run-around AND the brush-off. I am a young female so all that they saw was someone they could take advantage of. They are so preoccupied with potential customers that they really neglect the current ones. PLEASE...before you buy a car at West Hills, research other dealers in the area. The customer service at West Hills is truly HORRIBLE! More