West Hills Kia

Blake did a great job working with our budget and really tried to help us get what we wanted without going over. tried to help us get what we wanted without going over. More

Very helpful and pleasant personnel. Knowledgeable about their cars and systems. Buying a new car was quick and efficient. Everything was explained and checkout was easy. Knowledgeable about their cars and systems. Buying a new car was quick and efficient. Everything was explained and checkout was easy. More

Service advisor Cameron is excellent. Great with communication. Checked with me prior to any work to be completed and confirmed the cost. I appreciate being kept in the loop during my ser Great with communication. Checked with me prior to any work to be completed and confirmed the cost. I appreciate being kept in the loop during my service visit. More

My Kia is imortant to me and represents a significant investment. Had an issue and Jason in Service plus the service technician worked to successfully resolve the issue. This is the gold standard you loo investment. Had an issue and Jason in Service plus the service technician worked to successfully resolve the issue. This is the gold standard you look for and need in a dealership. More

Excellent customer service. Excellent technical service. Pleasant waiting area with free beverages. West hills makes servicing the car an enjoyable experience. Excellent technical service. Pleasant waiting area with free beverages. West hills makes servicing the car an enjoyable experience. More

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Lacey, at West Hills Kia, was professional, knowledgeable and extremely helpful in answering our questions and taking care of our service. Lacey and the Kia family always make us feel happy w knowledgeable and extremely helpful in answering our questions and taking care of our service. Lacey and the Kia family always make us feel happy we bought our car from West Hills Kia. They are front and center to take care of our needs. They are friendly, treat us with respect and make us feel like family. More

I am so happy when I go to West Hills Kia. They are so professional and polite. The service is exceptional, extremely excellent quality work. I have never had a bad experience with them. They are so professional and polite. The service is exceptional, extremely excellent quality work. I have never had a bad experience with them. More

Staff was always very professional and courteous. The car buying experience was stress free and we received the exact car we ordered at the price we were promised. The car buying experience was stress free and we received the exact car we ordered at the price we were promised. More

ABSOLUTE NIGHTMARE! Car didn’t even last 100,000 miles and service has been horrendous. I have never left a bad review for anyone, but I feel a sense of responsibility t Car didn’t even last 100,000 miles and service has been horrendous. I have never left a bad review for anyone, but I feel a sense of responsibility to tell you about Westhills Autoplex and Haselwood car dealers. After being a great customer and buying three new Kias from them over the past decade, I will never purchase from Kia, Westhills or any Haselwood auto dealership, ever again. I have never been treated like this by any other customer service industry in my six decades of living. The WORST EXPERIENCE EVER! The general manager gave out his email and phone number saying to contact him if you need anything, which we did, but we received no response whatsoever after our multiple attempts to reach him. Also tried to talk with the service manager multiple times over many months and he never returned calls, voicemail or emails. The service reps on the floor are nice, but when there’s a problem they can’t help you and tell you they’ll talk to the manager about it. I do not believe these people care a whip about us. We have been turned away time and again with an engine under warranty that was failing, was never properly diagnosed, and could have caught fire! It’s happening to many Kia engines - google it. Here’s the story that has been going on for a year and a half, while we were trying everything to get help for an engine that failed under warranty: I bought a 2014 Kia Rio, new, which started to have engine and oil consumption issues at 93,000 miles. We took it in over and over again trying to get it fixed, to no avail. Westhills Kia told us they couldn’t figure out what was wrong with the car each time we took it in, and kept asking to do oil consumption tests and “come back in 1,000 miles,” which we did and they repeatedly found “nothing wrong.” Were they purposely dragging their feet, or do they not know how to properly diagnose and repair engine problems - until the warranty expires? Not only has Westhills Kia blown us off time and time again, telling us there was no problem with the engine repeatedly until it seized and melted the catalytic converters, but because they did nothing but tell us to “come back in another 1,000 miles” repeatedly, until it failed just as the odometer turned past the 100,000 mile warranty, Westhills then told us it would cost $4,000 for a new engine. After months of trying to get reparations through Kia Consumer Affairs (who would never follow up as they said they would - we had to continually call them for months to get any answers at all) they gave us a “goodwill new engine” but instead, they didn’t do a full engine replacement as they seemed to imply they would, and only replaced the block, which proved to fix none of the issues. The engine still shook like crazy when fired and still had the same terrible noise as before and this “new engine” has a warranty of only 1 year or 12,000 miles when it should have been “lifetime” since it definitely began to fail under warranty and we took it in repeatedly for help, while under warranty. After the “new engine” was put in, they said the catalytic converter was melted and we had to get that replaced for $1,800. We did that and then they said the cylinder head and valves needed replacement but Kia denied helping us because it was, “out of warranty.” What a bunch of lemon companies! We have been out of a working car for a year and a half now and have a car that failed within the warranty - and neither Westhills nor Kia corporate is offering to fix the issue completely or replace the car - but they do offer to keep taking our money for repairs that don’t work! We were told by a service rep at Westhills Kia that Kia engines are failing like crazy - so I googled and found it’s true and that there are class action lawsuits for engine failures and engine FIRES! So far Kia has settled over $1.3 billion dollars in failed and deadly engine lawsuits. Just to warn you, DO NOT BUY FROM WESTHILLS OR HASELWOOD AUTO - and DO NOT BUY A KIA!! A few years down the road, you will deeply regret ever believing in them. More