West Houston Subaru

FORMAL DEMAND FOR REPURCHASE / REFUND To Whom It May Concern: I am formally demanding that Subaru address the serious and repeated defects affecting two brand-new 2026 Subaru Crosstrek vehicles that I Concern: I am formally demanding that Subaru address the serious and repeated defects affecting two brand-new 2026 Subaru Crosstrek vehicles that I purchased within the same month. I purchased these vehicles new, with essentially no prior use, for the specific purpose of obtaining safe, reliable, and dependable transportation. Instead, both vehicles have required repeated repair visits for the same issue involving the stabilizer/sway bar system. Each vehicle has already been presented for repair twice for this same recurring condition. This is not a minor inconvenience or an isolated service issue. A defect involving the suspension and stabilizer system raises serious concerns regarding vehicle stability, handling, control, and overall safety. I no longer have reasonable confidence that either vehicle can be operated safely and reliably. Subaru and/or its authorized representatives have been made aware of this recurring condition. Despite repeated repair attempts, extensive discussions, and ongoing assurances over an extended period, I have not received a permanent and satisfactory resolution. The situation has caused substantial disruption to my daily life, loss of time, repeated inconvenience, and significant emotional stress. I specifically purchased two new vehicles to avoid precisely this type of repeated mechanical problem and to have peace of mind regarding the safety of myself, my passengers, and others on the road. I have reached the point where continued repair attempts and verbal assurances are no longer acceptable. My confidence in these vehicles has been materially and irreparably compromised. Accordingly, I am formally requesting that Subaru repurchase both vehicles and refund all amounts to which I am legally entitled, including the applicable purchase price, taxes, registration and title charges, and any other recoverable amounts, subject only to deductions permitted by applicable law. Please treat this correspondence as formal written notice of the continuing defects and as a demand for prompt resolution. I am preserving all repair orders, service records, communications, photographs, videos, written representations, and other documentation relating to these vehicles and the repeated repair history. If Subaru refuses to provide an appropriate resolution, I am prepared to pursue all remedies available to me under applicable Texas law and federal warranty law, including the Texas Lemon Law, applicable consumer-protection statutes, warranty remedies, and any other legal rights or remedies available based on the facts and evidence. Nothing contained in this letter constitutes a waiver of any right, claim, remedy, damage, or cause of action. All rights are expressly reserved. I request a written response confirming Subaru's position and proposed resolution. Sincerely, Tony El Khoury More

My service was done super quickly. Kayla was very sweet and snacks were great! Will come again! Kayla was very sweet and snacks were great! Will come again! More

Advisor was friendly and kept me in the loop on my car repair status. She made contact with my insurance to cover part of the repairs. Thank you, Arielle repair status. She made contact with my insurance to cover part of the repairs. Thank you, Arielle More

Great service! Adviser was helpful and very informative would definitely go back to this location. Adviser was helpful and very informative would definitely go back to this location. More

As ALWAYS. ....I Had an excellent experience with Julio and the Team at West Houston Subaru. I took 3 of my Subarus in for an oil change and tire rotation. They ....I Had an excellent experience with Julio and the Team at West Houston Subaru. I took 3 of my Subarus in for an oil change and tire rotation. They were fast and efficient. The staff was friendly and knowledgeable. The waiting area was clean, they had free snacks and unlimited coffee. I ❤️ West Houston! I'll see you all in 6 months :) More

As always, I can always count on great service at West Houston Subaru, by knowledgeable professionals. Houston Subaru, by knowledgeable professionals. More

Ramacca was an excelent advisor and with a lot of patience answered all my questions. If you need a good guy at West Houston Subaru to talk to about Subaru options, ask for him. Thanks Vince, sincere patience answered all my questions. If you need a good guy at West Houston Subaru to talk to about Subaru options, ask for him. Thanks Vince, sincerely, Arturo More

Josh was a great help with my service issues, very knowledgeable, clear communication and constant feedback on service. Clean shop, good coffee and a totally relaxed atmosphere. See you in 3000 miles knowledgeable, clear communication and constant feedback on service. Clean shop, good coffee and a totally relaxed atmosphere. See you in 3000 miles! Bill H More

We worked with Rion Spears to purchase a new Subaru Outback. He is an outstanding salesman, listening to our needs and preferences, and never making us feel rushed or pressured. He really knows his s Outback. He is an outstanding salesman, listening to our needs and preferences, and never making us feel rushed or pressured. He really knows his stuff, and is was thoughtful and made the process painless. I highly recommend him. More

I’m really pleased with West Houston Subaru's service. The factory trained team made an extraordinary job. All the staff were professional and friendly. West Houston Subaru has my highest recommendation e The factory trained team made an extraordinary job. All the staff were professional and friendly. West Houston Subaru has my highest recommendation extended to all staff at West Houston Subaru. More