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West Houston Subaru
Houston , TX
148 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 148 reviews
April 15, 2026
Mike was very helpful, pleasant, attentive and clear in discussing the repair items that I wanted done and the items for repair discovered in the Subaru 21 item check list. When I had questions, they were discussing the repair items that I wanted done and the items for repair discovered in the Subaru 21 item check list. When I had questions, they were quickly resolved by talking with applicable service mechanic and viewing the applicable video of the item on the car. I appreciated not being pressured to agree to repairs that I did not want at this time. The repair items necessarily took 6 1/2 hours to complete and I appreciated the valet to the local Cracker Barrel restaurant. More
by Bud
Employees Worked With
Mike, (don't remember name of service mechanic or person who drove me to local Cracker Barrel)
April 08, 2026
I had the worst dealership experience of my life at West Houston Subaru. My ordeal actually started last year when I went in for a battery replacement. I told them my power windows were randomly unresponsiv Houston Subaru. My ordeal actually started last year when I went in for a battery replacement. I told them my power windows were randomly unresponsive. They replaced the battery but ignored the windows, telling me to "revisit if it gets worse." The windows did get worse, becoming a major issue on a recent trip to Austin. My car only has 34k miles on it. I went in last Friday, was told to make an appointment, and returned on Monday. Because my time warranty had slightly expired (despite being under the 36k mileage limit), they said they needed approval from Subaru Japan. They gave me a ride home Monday, but on Tuesday, when I tried to arrange a ride back, they gave me the runaround, claiming their drivers were off (even though I literally saw the driver from the day before). Needing our car back, I paid for an Uber. When I arrived, the service advisor handed me my car key—but it was broken and missing a piece. They told me I would have to drive all the way back just to pick up the missing piece whenever they found it. When I asked them to mail it to me to save me the trip, they refused with a terrible attitude. Then, the manager came out and escalated the situation to a shocking level. He claimed they couldn't service the car at all because their system showed a different name, falsely accusing me of not being the original owner. I explained it was a glitch in their system, but he completely refused to ask for my registration or proof of ownership. When I demanded they at least fix the key they broke, the manager told me I was "blacklisted," no longer welcome, and kicked me out. I had to call the police, who informed me this was a civil dispute and advised me to sue them. Avoid this dealership at all costs. They ignore your initial complaints, damage your property, refuse to take accountability, and treat loyal customers with outright hostility. More
by Steven Lu
Employees Worked With
Service Advisor
January 05, 2026
The work is performed timely. The scope of service is limited to items highlighted as 'deficient' or 'below standard' in the extensive diagnostic examination carried out as soon The scope of service is limited to items highlighted as 'deficient' or 'below standard' in the extensive diagnostic examination carried out as soon as the vehicle is relocated to its repair bay. The post service documentation sent to me by email is very helpful. More
by bpowell.sing
Employees Worked With
Amanda Luchini
December 17, 2025
The salesman, Vince, really worked to get my business. He then showed me the features of my new Crosstrek and followed up to be sure everything was ok. They set my first complimentary maintenance appointm He then showed me the features of my new Crosstrek and followed up to be sure everything was ok. They set my first complimentary maintenance appointment before I left with the car. Then invited me back to put give me the registration and again went over anything I had questions about. More
by Jha5247
Employees Worked With
Vince Ramacca
November 13, 2025
Chris was very helpful in helping me pick out my vehicle. They have a good variety to pick from. If they don't have what you want they will do their best to get it. They have a good variety to pick from. If they don't have what you want they will do their best to get it. More
by ljwhi22
Employees Worked With
Chis Lewis
November 05, 2025
West Houston Subaru has sold us our second Subaru, a Forester Hybrid Touring. The deal they offered, trading in our low mileage 2019 CrossTrek was fair and the transaction was completed without any pro Forester Hybrid Touring. The deal they offered, trading in our low mileage 2019 CrossTrek was fair and the transaction was completed without any problems. Steven was helpful in completing the transaction and Ty was excellent in showing us how all of the new features on the Forester worked. We continue to be a satisfied customer of West Houston Subaru. More
by hughcallison
Employees Worked With
Steven Wolfe, Ty Tran
October 29, 2025
Very professional and easy to deal with. Thoroughly explained all our question, The follow-up by the staff is the best we have experienced. I’d recommend this dealership to anyone. Thoroughly explained all our question, The follow-up by the staff is the best we have experienced. I’d recommend this dealership to anyone. More
by Sue4
Employees Worked With
Keith Vogt
October 15, 2025
Nice, relaxed purchase experience. No high pressure from anyone at the dealership at all. They basically let the vehicle sell itself and it did quite well. We were not familiar with S No high pressure from anyone at the dealership at all. They basically let the vehicle sell itself and it did quite well. We were not familiar with Subaru at all. But based on the advice of a friend we added the Ascent to our list of 3 row SUV's to investigate. To our surprise, after a test drive, we both moved it to the front of the list. From their it was just sorting out the financial issues and signing the paperwork. Easy as could be ... More
by DER
Employees Worked With
Chris Louis
