West Houston Subaru

As ALWAYS. ....I Had an excellent experience with Julio and the Team at West Houston Subaru. I took 3 of my Subarus in for an oil change and tire rotation. They ....I Had an excellent experience with Julio and the Team at West Houston Subaru. I took 3 of my Subarus in for an oil change and tire rotation. They were fast and efficient. The staff was friendly and knowledgeable. The waiting area was clean, they had free snacks and unlimited coffee. I ❤️ West Houston! I'll see you all in 6 months :) More

As always, I can always count on great service at West Houston Subaru, by knowledgeable professionals. Houston Subaru, by knowledgeable professionals. More

Ramacca was an excelent advisor and with a lot of patience answered all my questions. If you need a good guy at West Houston Subaru to talk to about Subaru options, ask for him. Thanks Vince, sincere patience answered all my questions. If you need a good guy at West Houston Subaru to talk to about Subaru options, ask for him. Thanks Vince, sincerely, Arturo More

Josh was a great help with my service issues, very knowledgeable, clear communication and constant feedback on service. Clean shop, good coffee and a totally relaxed atmosphere. See you in 3000 miles knowledgeable, clear communication and constant feedback on service. Clean shop, good coffee and a totally relaxed atmosphere. See you in 3000 miles! Bill H More

We worked with Rion Spears to purchase a new Subaru Outback. He is an outstanding salesman, listening to our needs and preferences, and never making us feel rushed or pressured. He really knows his s Outback. He is an outstanding salesman, listening to our needs and preferences, and never making us feel rushed or pressured. He really knows his stuff, and is was thoughtful and made the process painless. I highly recommend him. More

I’m really pleased with West Houston Subaru's service. The factory trained team made an extraordinary job. All the staff were professional and friendly. West Houston Subaru has my highest recommendation e The factory trained team made an extraordinary job. All the staff were professional and friendly. West Houston Subaru has my highest recommendation extended to all staff at West Houston Subaru. More

Mike was very helpful, pleasant, attentive and clear in discussing the repair items that I wanted done and the items for repair discovered in the Subaru 21 item check list. When I had questions, they were discussing the repair items that I wanted done and the items for repair discovered in the Subaru 21 item check list. When I had questions, they were quickly resolved by talking with applicable service mechanic and viewing the applicable video of the item on the car. I appreciated not being pressured to agree to repairs that I did not want at this time. The repair items necessarily took 6 1/2 hours to complete and I appreciated the valet to the local Cracker Barrel restaurant. More

I had the worst dealership experience of my life at West Houston Subaru. My ordeal actually started last year when I went in for a battery replacement. I told them my power windows were randomly unresponsiv Houston Subaru. My ordeal actually started last year when I went in for a battery replacement. I told them my power windows were randomly unresponsive. They replaced the battery but ignored the windows, telling me to "revisit if it gets worse." The windows did get worse, becoming a major issue on a recent trip to Austin. My car only has 34k miles on it. I went in last Friday, was told to make an appointment, and returned on Monday. Because my time warranty had slightly expired (despite being under the 36k mileage limit), they said they needed approval from Subaru Japan. They gave me a ride home Monday, but on Tuesday, when I tried to arrange a ride back, they gave me the runaround, claiming their drivers were off (even though I literally saw the driver from the day before). Needing our car back, I paid for an Uber. When I arrived, the service advisor handed me my car key—but it was broken and missing a piece. They told me I would have to drive all the way back just to pick up the missing piece whenever they found it. When I asked them to mail it to me to save me the trip, they refused with a terrible attitude. Then, the manager came out and escalated the situation to a shocking level. He claimed they couldn't service the car at all because their system showed a different name, falsely accusing me of not being the original owner. I explained it was a glitch in their system, but he completely refused to ask for my registration or proof of ownership. When I demanded they at least fix the key they broke, the manager told me I was "blacklisted," no longer welcome, and kicked me out. I had to call the police, who informed me this was a civil dispute and advised me to sue them. Avoid this dealership at all costs. They ignore your initial complaints, damage your property, refuse to take accountability, and treat loyal customers with outright hostility. More