West Knoxville Chrysler Dodge Jeep Ram

phone call Called today about a recall part for my car. Got a recorded message that said i would be called back. I was not called back. I guess Codgill Dodge do Called today about a recall part for my car. Got a recorded message that said i would be called back. I was not called back. I guess Codgill Dodge does not want to do work that they can't collect money on. My car is at Rocky Top in Kodak. Melinda Waddell More

Crooks These people are crooks they only care about money!!! My husband and i took are van in my husband is a retired mechanic so he know his cars he took it These people are crooks they only care about money!!! My husband and i took are van in my husband is a retired mechanic so he know his cars he took it in to doge and said i think i know whats wrong with it i believe it a miss fire the mechanics said no thats not whats wrong these things hardly have problems on miss fire thats very rare for a 2011 doge carevan. I took a look at it and its the coil thats whats wrong with it says the mechanic. My husdand says okay ill buy the parts for the coil here and fix it my self. The mechanic says okay it was 56 for the parts and a 100 for him to look at it. So my husband puts a new coil on it and it still dosent work its still feeling like its miss fireing! So he takes it back and tells them its still not running right and the mechanic gets so mad and tells my husband maybe u didnt do it right. My husband says i did it fine its still has a miss fire in it. So after arguing for 20 minutes the mechanic says okay fine ill take a look again. 30 minutes later the mechanic says okay its the miss fire. My husband say like i said. So my husband says how long is it going to take to fix the mechanic say 7 days. My husband says do u offere rentals cuz that a long time and we have three kids that are very active in sports. They say no we dont do that. Then the mechanic says its going to coast 600$ to get fixed my husband says no its under my warrantie it shouldnt coast me anything? The mechanic argued again with my husband. Then finally he pulled it up on the computer and said okay maybe it will cover it!! Then my husband demaded his money for the coil that we didnt need and they said no. After 7 days go by they still havent fixed are car no calls nothing. My husband calls them and they say it should be done by wensday!!! Tues afternoon they say its done finally!!! We go to pick up are car my husband xxxx as he is asked the service manger to give him back his money? The service manger say fine ill give u back ur money just to get rid of u not to admit that he was wrong. And then told my husband to never come back. They are awful people!! They dont care they didnt make money off of us so the treated us like xxxx!!! Tim heatherly and roger boatner i hope u treat ur customers better then u treated us!!! More

Had Problem, but it was satisfactorily resolved Had service problem with newly purchased vehicle. We were told by service that a defective tire was not repairable , but it was satisfactorily resolv Had service problem with newly purchased vehicle. We were told by service that a defective tire was not repairable , but it was satisfactorily resolved after discussing with dealer. More

Great customer service My husband and I received hands down THE BEST customer service from Moustafa and the rest of the dealership! I would highly recommend Moustafa when y My husband and I received hands down THE BEST customer service from Moustafa and the rest of the dealership! I would highly recommend Moustafa when you’re looking for a vehicle. Financing team was phenomenal as well. We left the dealership with zero questions as they were answered very quickly as they came up. If they didn’t know the answers they went and found the information so we weren’t filled full of false info. Would definitely come back to this dealership! More

bravo!!!!! Awesome job to all .Great sales and finance will keep you updated on service if I need it.everyone we met was great and treated us well Awesome job to all .Great sales and finance will keep you updated on service if I need it.everyone we met was great and treated us well More

AWFUL DEALERSHIP Don't buy a car here or get service here. Sales department promised calipers for my car, but never followed thru and blamed me for it being more than Don't buy a car here or get service here. Sales department promised calipers for my car, but never followed thru and blamed me for it being more than 30 days that I came back to complain. So sorry for giving you time to get them in, but apparently they had no intention of ordering it anyway. Then they tried to have me do the research and look for them online myself to bring them in. The finance department ran my credit through several different places when I only authorized to run through Chrysler and my credit union. Messed up my credit score and when I call to complain they offered me a free detail. They were just trying to cover their xxx for sending me home on a Sunday with a vehicle they did not properly Finance. When I went in for my free detail in to check on the calipers I was apparently never getting they try to tell me I couldn't get a detail because it was past 30 days even though that had nothing to do with my vehicle purchase. Lastly my check engine light came on within a few months and when I brought it in they supposedly fixed it. Some valve replacement. A day later the check engine light came on again so I brought it to a different dealership because I was out of town. Apparently some pertinent hoses have been chewed through by a rodent and that was the real issue. They did not even notice this or they just didn't care and wanted a quick fix and push me out the door. NEVER EVER EVER GO HERE!! TERRIBLE MANAGER AND FINANCE GROUP More

Dishonest I purchased 4 new tires from them in October 2016. In February of 2017 I had a blowout with one of these new tires while driving on the interstate. I purchased 4 new tires from them in October 2016. In February of 2017 I had a blowout with one of these new tires while driving on the interstate. I first called to see if the tire was covered under a warranty - they told me it was and to bring it on out and they would put a new tire on. When I got there - they didn't have the tire in stock (it was also a Friday). They told me I would have to wait until it "came in" on Monday or Tuesday (meanwhile - I was still driving on the spare tire - from South Knoxville to Hardin Valley for work- I was never offered a loaner car or the option to get a different tire). When the tire came in - they had two service men pick up my car from my workplace, they changed the tire, and I picked up my car that afternoon - I was presented a bill - they just handed over my keys told me to have a nice day, etc. On Friday, July 14, 2017 - I received a letter from a collection agency stating I had been turned over to collections because I owed an unresolved $113 bill. I have never received an invoice or even a phone call from them stating this money was owed! After talking to a rep from the collections agency - I explained to her that the tire was under warranty. She called Dodge - they told her the tire wasn't under warranty. Thank goodness I saved a copy of everything- original purchase & the warranty information. I will never do business with them again. More

Don't Buy a Used Car Here Please do not buy a used car here unless you want to spend hundreds if not thousands of dollars in repairs. I don't know how a vehicle can pass inspe Please do not buy a used car here unless you want to spend hundreds if not thousands of dollars in repairs. I don't know how a vehicle can pass inspection will no working windshield wipers. I bought a used BMW from them a few weeks ago and it has ended up costing me over $1,100.00 to replace the front and back windshield washer pumps and replace the sparkplugs. I received a call from the sales manager who said to me in a very unprofessional manner, "Man, I bet it runs like a dream now" or something to that effect. I can see that this dealership is not into retaining customer loyalty or satisfaction. They seem to put cars on their lot and sell them without major components of the vehicle working. Buyer beware and purchase at your own RISK!!!!! More

good deal My husband and I got a Challenger from them. great service The sales man (Bernard Harrell) Was GREAT so helpful and everything with us..... The loan l My husband and I got a Challenger from them. great service The sales man (Bernard Harrell) Was GREAT so helpful and everything with us..... The loan lady was a sweetheart. Thank You Love my car!!!!! When mommy's Happy everybody's HAPPY!!!!!! ;) Rose Marie and Preston Hensley More

Couldn't care less Recently reviewed my New York Experience at this dealership on Google; a classic bait and switch. Randy made a nice sounding reply but after a month h Recently reviewed my New York Experience at this dealership on Google; a classic bait and switch. Randy made a nice sounding reply but after a month he never has answered texts, email, voicemail. If you're looking for a brusque big city car dealer experience then you've found your place. I bought a Rubicon ten days later at Farris Motors in Jefferson City and was well treated. More