I would like to start by saying, I am not the only who
has had issues with this dealership! If I could I would give them a 0 star rating. I had a couple recall notices mailed to me for my car (2012 Kia Op
has had issues with this dealership! If I could I would give them a 0 star rating. I had a couple recall notices mailed to me for my car (2012 Kia Optima Hybrid). On July 27th 2021, I was having issues with the way it was running (hesitating when pressing the gas from a stop or in reverse) plus it was almost time for an oil change and a tire rotation. I took my car into this dealership to have the work done on it that day. They told me it was the transmission, it would be awhile since they didn't have the part in stock. A month later of not hearing anything I called to find out what was going on, just to find out there is no update for me at all. No part availability, no date for when the work would be done, nothing! The very next day they called me to tell me that my car is ready for pickup. I went to get my car only to find out there was a HUGE scratch and white scuff mark on my trunk plus the car was so dirty and had bird poop on it like it had been sitting under a tree this whole time. They fixed the scratch and scuff mark about a week total for that. I came into to get the car and to talk with the service manager Brett Gorman, just for him to act like he completely had no idea and never heard anything about this issue even though I had already called the Kia corporation to file a complaint with a case number. I took my car home but low and behold on my way home there was a grinding noise and feel on my front left brake as well as the check engine and maintenance light came on. I called Brett and they took it right back to them. They fixed it saying the caliper was sticking so they sprayed it to stop the sticking. That same day I took my car home and felt really weird and off about this whole situation, so I decided to check my dashcam. Upon looking at that, the same day of dropping my car of (July 27th 2021) their MVP (Max Mcbride) one of their "most certified techs" as the manager Brett said before, took my car around the block and crashed it into another car and never told me about it!! The manger Brett and Max were both in the video laughing, talking, and just seem to be having a good ole time, but again Brett had no idea of anything happening right?