WestGate Mitsubishi

This dealership has been giving us the runaround for over a year now. We bought a brand new Mirage from them and fairly soon after buying it, the check engine light came on. We got the "Westgate for Life" pl a year now. We bought a brand new Mirage from them and fairly soon after buying it, the check engine light came on. We got the "Westgate for Life" plan with it, so just scheduled an appointment and brought it in. The first time, nothing was done, they said it was an error and everything was fine. Then within a couple days, the light was back on. This time I checked the code myself and found it was saying an O2 sensor was bad. Made another appointment and this time they replaced the sensor and said it was good to go. Within a few weeks it was back on again. Then they said they would need to replace the computer cause that was supposed to be the issue now. Well after getting the run around of scheduling appointments and then being told they couldn't do it cause they didn't have the part or didn't have someone that could do it. Months went by and then they finally got it done. Within about a month or so, the same light was back on again. I spoke with the "service manager" and explained that this is getting ridiculous and needs to actually be fixed, no more runaround. He told me to bring it in the next day. My wife brought it in and was there for about 4 hours and was then told that they couldn't fix it that day and that they weren't going to give her a loaner while they fixed it. Mind you, according to there own website, Westgate for Life is supposed to include a free loaner for big repairs. But we tried to be reasonable. They told my wife they would call her once they had a loaner available and it should be within a few days. Weeks went by and they never called. When we would call in to check on this, we would either be told there is still no loaner available or that the manager wasn't available and they would have him call us back. Again, weeks go by. They are not calling back. My wife just spent 45 minutes on hold to speak with the GM and when someone finally picked up, they told her that he was away from his desk and would call her back. I have no idea how a place with this poor customer service from top to bottom is still in business. I wouldn't recommend this place to my worst enemy. Absolutely ridiculous. More

Erik Lutz is very unprofessional, saying he doesn't care about what Customers think and sends disrespectful emails. Stay away from this overpriced dealership at all costs! about what Customers think and sends disrespectful emails. Stay away from this overpriced dealership at all costs! More

The whole staff at Westgate Mitsubishi was outstanding. I went from just looking to just signing because of the genuineness I felt from sales, to the managers and finally with finance. ow was excellent ex I went from just looking to just signing because of the genuineness I felt from sales, to the managers and finally with finance. ow was excellent experience! Kudos Team Mitsubishi! More

My salesmen Jacques Michel was very helpful and responsive to all my car needs , be sure to see him he will do his best to help you with anything you need responsive to all my car needs , be sure to see him he will do his best to help you with anything you need More

My experience with sales rep Rod was professional and friendly. The car I purchased met my expectation and budget. Thanks for meeting my need. Durrell friendly. The car I purchased met my expectation and budget. Thanks for meeting my need. Durrell More

Hannah at Westgate Mitsubishi Capital Boulevard an outstanding representative. This morning they provided me with excellent customer service while servicing my vehicle thank you for all you do. outstanding representative. This morning they provided me with excellent customer service while servicing my vehicle thank you for all you do. More

I was upside down in my BMW truck ! No one would will take my truck for a trade 😩! Ima say this I was super super stress and ROD and SAM made things happen ! They became family to me! They was so patien take my truck for a trade 😩! Ima say this I was super super stress and ROD and SAM made things happen ! They became family to me! They was so patient with me and made everything happen even went extra miles for me ! I’m in love with my car ! I’m extremely satisfied ! They was awesome I recommend them to the fullest ! I couldn’t thank them enough ! Thank you so much ! The best place in Raleigh ! More

Got a new car They were awesome.my salesperson was very patience and understanding with me.i got a car the same day.all staff was so nice and pleasant.They went all They were awesome.my salesperson was very patience and understanding with me.i got a car the same day.all staff was so nice and pleasant.They went all out their to make sure I was please before leaving their office. I'm very pleased with my car. More

Worst exprience ever BEWARE BEWARE BEWARE!!! I wish I could give this dealership less than one star. I bought a used Lexus RX350 and paid out rightly. I don't understand BEWARE BEWARE BEWARE!!! I wish I could give this dealership less than one star. I bought a used Lexus RX350 and paid out rightly. I don't understand why I can't have the title of the car in 30 days and the temporary license ends in 30 days. The car is not even great as expected. Customer service,sales and management don't tell the truth. More

Pleasant staff at westgate Mitsubishi on capital blvd They were a very pleasant group of men.I give Mr.Bennie a 10,told him what I wanted and he delivered.Thank you again They were a very pleasant group of men.I give Mr.Bennie a 10,told him what I wanted and he delivered.Thank you again More