Westbrook Honda

Buying a new Honda CRV Leonardo was very professional. He worked very hard to please myself and my husband. I would recommend friends and family to visit your dealership. Leonardo was very professional. He worked very hard to please myself and my husband. I would recommend friends and family to visit your dealership. Thank you! More

Great buying experience with Henry Stirbl and Westbrook Hond I am an attorney who frequently represents consumers who have been taken advantage of by car dealers so I am familiar with the difference between a go I am an attorney who frequently represents consumers who have been taken advantage of by car dealers so I am familiar with the difference between a good car dealership / salesperson and a bad one. Based upon my recent experience purchasing a used Volvo S80 from Westbrook Honda and Henry Stirbl, I can highly recommend both the car dealership and Henry in particular. I was treated honestly and fairly by a knowledgeable, helpful staff. The car buying process, which many of us dread (and for good reason) was enjoyable. I love my new (used) car and Westbrook Honda gave me a great deal. More

I recently brought my 2006 civic in for service. John in service was extremely knowledgable, friendly and honest! Something you don't find much in dealerships. I highly recommend dealing with John for all y service was extremely knowledgable, friendly and honest! Something you don't find much in dealerships. I highly recommend dealing with John for all your service needs if you want an excellent experience! More

Three years ago I was trying to decide how to replace my Three years ago I was trying to decide how to replace my 14 year old Civic. Sammy Amer pleasantly greeted me at the door, asking if he could be of a Three years ago I was trying to decide how to replace my 14 year old Civic. Sammy Amer pleasantly greeted me at the door, asking if he could be of assistance. I said I was "just looking today" and he said "Ok. Let me know if you have questions". No pushiness. I felt immediately comfortable with his respectful and professional manner. When it came time for my questions, Sammy proved to be very knowledgeable about all the features of the car which I was considering. It was clear he'd listened carefully to the features I was most looking for, and intuitively guessed at some I hadn't even thought about. He explained about all the new safety features. I leased that car and have been very satisfied with it for the 3 years. Naturally I returned to Westbrook Honda first this week to begin to make my decision about what to drive next. Don Shepard was very patient in explaining the in and outs of all my options, but deferred to Sammy when he learned that I wished to speak with him again. I did lease a new Civic today. I confessed to being intimidated by all the new technology. Sammy showed me how to do everything step by step so I felt at home in this new vehicle before I drove it off the lot. Everyone at this dealership is friendly and eager to assist. I highly recommend this dealership! And do ask for Sammy! More

I went to Westbrook Honda to purchased my first car. I chose a Honda Civic because of its stability and dependability. As it was my first car, to say I was nervous was an understatement! From the moment I chose a Honda Civic because of its stability and dependability. As it was my first car, to say I was nervous was an understatement! From the moment I walked into the Westbrook store, I did not feel like I was in a car dealership. There was no pressure at all and the entire staff was so friendly and approachable. Sammy helped me find the perfect car for me and was incredibly thorough in showing me how it works and what is required for upkeep to make the car last in great condition. The financing was so accommodating to my situation (I am a student) and we found a payment plan that works well for me. I would recommend Westbrook Honda to anyone. Friendly service as well as a great knowledge of their inventory and what will work best for each individual customer- can't say enough about them! More

After making repeated visits for multiple electrical problems at Honda of Westbrook there is no resolution in sight. I purchased my truck through Honda of Watertown which is owned by Lorensen(same owner problems at Honda of Westbrook there is no resolution in sight. I purchased my truck through Honda of Watertown which is owned by Lorensen(same ownership). My 2011 Ridgeline RTL continues to have electrical issues that the dealership cannot fix. There are at least three separate issues that I had to go back up to 4 times each for. Currently they have my truck as my warranty is about to expire. As a parent with 2 children with special needs I found it difficult to repeatedly leave my kids with family for each attempt to resolve on going problems. I have made more than 10 visits in over 2 years beside oil changes. A car with repeated electrical problems does not fix itself and they can't fix it. I will be using an attorney to seek satisfaction. There answer is to focus on the current problem. The problems are all electrical in nature except for the AC that broke after 4000 miles. My feeling is Honda North America or the dealership should authorize an extended warranty as these problems will persist. This is my second Ridgeline, a pure Lemon with no recourse. I asked to be CC'd in emails to the district service rep and Honda of Westbrook stated that wasn't their policy and declined. They also added they had nothing to hide. In good faith I can't sell this car to anyone knowing it's issues. I'd like to know how they are going to resolve the situation. To date I have no answer. Buyer Beware if you get a LEMON they won't help you. I will be seeking the Lemon law as most issues occurred before 2 years/ 24,00 miles. They will be hearing from my lawyer. More

Excellent saleman. Located the car I want in short order. Friendly guy. Honest sales process. Very thorough and the car was read for pickup as promised. order. Friendly guy. Honest sales process. Very thorough and the car was read for pickup as promised. More