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Westbrook Honda
Westbrook, CT
246 Reviews
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Showing 246 reviews
December 14, 2013
I purchased a "Model '13 Civic" last April 2013. To be fair I snugged a good deal from $27k went to $22k. The problem came in w/ the "Remote Starter" issue. I made it clear that I want it inc 2013. To be fair I snugged a good deal from $27k went to $22k. The problem came in w/ the "Remote Starter" issue. I made it clear that I want it included in the deal (surprised they agreed to my terms). I was so happy and felt so smart/savvy buyer since I got the huge discount w/ the remote starter (since they said it costs about $800)! Well,what they installed in the Civic was not a "Honda" brand , it was "Prestige" brand! So then,I started calling them & demanded them to replace it w/ a "Honda" brand, surprisingly they all including Sales Rep to Mngr,GM coming back at me, saying I didn't reiterate that I wanted the"HONDA" brand. Wow, what a statement! I went to "HONDA" not in AUTOZONE, I assumed since Im in"Honda Dealership" that's the only brand they have! Besides,per manufacture disclosure,once you installed other than Honda brand" in the car the manufacture warranty will be canceled. My complaints,did not get me nowhere,Sales Agent were mad at me because of giving him a negative review (he's been helpful though). He claimed of not having knowledge at all on the remote starter issue, plus, he reiterates that "I got a bargain price". Their GM keeps saying on the phone "Did you say that you wanted "HONDA" brand on the negotiation" What a total Joke. Point is, I offered them a price I want to pay w/ the remote starter,if they were'nt happy at that price, they shouldn't had agreed to my terms) Its not a valid reasoning of pointing out over and over again "You got a good deal, dealer barely made any profit from your purchase etc. By the way, they have installed Prestige brand,when I looked it up the internet it was only $49.99 I pointed it out to the manager,he said but the labor is $300+,still it fell short to the $800 they pointed out on me on negotiation. I felt Betrayed,Fooled and Scammed. I went to Honda Courtney MIlford & Honda Ryan Curtiss Shelton; just to ask if they offer any other remote starter other than "HONDA" To my surprise, they only strictly sell "HONDA" brand on their dealership. I Truly hope no one else will experience what I went through with this. When you purchase there, inch by inch,metric by metric,you have to be precise. Their Showroom is Fancy,but don't be fooled! By the way I purchased a Honda Pilot on Aug at Honda Curtiss Ryan at Shelton, I got remote starter "HONDA" brand, w/c I don't have to exhaust myself of pointing it out. More
by hondaavid
Employees Worked With
Rather not mention his name
December 13, 2013
I have now bought or leased two cars from Sammy and Honda, and have been very satisfied with the service and deals I got. I strongly recommend them to anyone who wants a dependable and affordable car. Honda, and have been very satisfied with the service and deals I got. I strongly recommend them to anyone who wants a dependable and affordable car. More
by ggallarotti
Employees Worked With
Sammy Amer
November 18, 2013
I bought a new car with Sammy, this is teh 3rd time I have bought a car with this dealer, we have had Hondas for over 10 years, Sammy is great, i reccomend him highly, definitely the best salesperson aro have bought a car with this dealer, we have had Hondas for over 10 years, Sammy is great, i reccomend him highly, definitely the best salesperson around. More
by billhaydon
Employees Worked With
Sammy Amer
November 14, 2013
Both Sammy Amer and Fred Royce exhibited professionalism and were willing to explain all of the issues regarding the lease of my new Honda. They were extremely courteous and helpful. and were willing to explain all of the issues regarding the lease of my new Honda. They were extremely courteous and helpful. More
by pupsqueak
Employees Worked With
Sammy Amer
October 05, 2013
Sammy, worked very hard -- as a negotiator between us and Fred -- to come up with a deal that was acceptable to us. Once the sale was made, he stayed involved to make sure all went smoothly, and took mo and Fred -- to come up with a deal that was acceptable to us. Once the sale was made, he stayed involved to make sure all went smoothly, and took more than a little time to explain all the features of this car when we took ownership. He was always pleasant, courteous, and very well informed. More
by rocksnob
Employees Worked With
Sammy Amer
September 23, 2013
Don Shepard was a pleasure to work with. He is a very pleasant and courteous young man and he answered all of our questions. He listened to us and did not try to sell us anything beyond what we were i pleasant and courteous young man and he answered all of our questions. He listened to us and did not try to sell us anything beyond what we were interested in. We did not feel any pressure (as you do at most dealerships). Marianne and Bill Eagleson More
by cheshire
September 06, 2013
Had a great experience, Fred was a man of his word, felt really good walking out of dealer with my new Honda, great team at Westbrook Honda, Thanks for everything really good walking out of dealer with my new Honda, great team at Westbrook Honda, Thanks for everything More
by dyankee12
Employees Worked With
Fred Royce
September 05, 2013
Working with Sean was an exceptionally good experience. He returned all calls and initiated them when a problem on the expected date and availability of the car became an issue. He never tried to persuade He returned all calls and initiated them when a problem on the expected date and availability of the car became an issue. He never tried to persuade me towards another car nor did he hide any of the problems as they arose. In the end, I was able to get the car and color I wanted and he was able to help bring about a solution that improved the car deal as a whole. He is young, aggressive but not overbearing in his approach. He answers all questions and makes sure you have all documentation needed to drive from the dealership and know that the deal is finalized. He will also be there when and if you need help. More
by garden5
Employees Worked With
Sean Bowen
August 29, 2013
I will start by stating that I would rather have a root canal than have to deal with a car dealer. My experiences over the years, including my first experience with Westbrook Honda back in 1997, had left m canal than have to deal with a car dealer. My experiences over the years, including my first experience with Westbrook Honda back in 1997, had left me with this feeling. So when it came time to purchase a new car for my wife, I fully prepared for “battle”. I visited various dealers, read reviews, checked the bluebook, etc. While looking at vehicles at Westbrook Honda, sure enough, a salesman (Sammy Sayed Amer) approached and offered his help. We said we were just looking and he said, “Okay”, and left us alone. Really? No “Pressure Tactic”? We did find one car that we were interested in so we talked to Sammy, got his card, and left. The following day, we called Sammy, gave him the stock number of the vehicle, and arranged a test drive. I did tell Sammy that I was not going to argue/barter. That if we decided to purchase the car, I wanted to be given one TOTAL final price (including all fees & taxes) and I would either say “Yes” or I would leave. The test drive was very good with a route that Sammy uses that lets you put the car through twists & turns, various types of parking, etc., to give you a great feel of the car. His knowledge of the vehicle was more in-depth than any of the literature that was available from Honda. He just about covered every item included and even fully explained each and every safety feature of the car. So the last item was the price. We did a trade-in. Sammy came back with the final price and I already had decided what I wanted for the trade-in and what my total price would be, which I felt would be more than fair to both myself and the dealer. And Sammy came back just under what would have been my maximum. We closed the deal and she drove the car home that day. I am sure that the other salesmen at Westbrook are very good, but if you are going to Westbrook Honda, and if he is there, I would recommend you ask for “Sammy”. You will not leave disappointed. More
by SSekula
Employees Worked With
Sammy Amer
August 24, 2013
Sammy was very helpful; he listened to all of our questions and concerns. He went out of his way to work with us explaining very carefully all the information we needed to know. We would highly recom questions and concerns. He went out of his way to work with us explaining very carefully all the information we needed to know. We would highly recommend him to anyone who is looking for a Honda. More
by DavidCarol123
Employees Worked With
Sammy Amer
