Westbrook Honda

I was completely frustrated and dissatisfied with my experience at Westbrook Honda. I spent 4.5 hours at the dealership and was forced to drive away after I thought the deal was sealed. Much to my dis experience at Westbrook Honda. I spent 4.5 hours at the dealership and was forced to drive away after I thought the deal was sealed. Much to my dismay, when I went to sign the papers, the deal had changed. The defining issue was accessories. During the initial discussion with my sales rep, Larry Bagley, I stated all accessories necessary for me to buy the car which were comparable to a similarly priced 2013 Toyota Sienna. We agreed that the accessories would be included for the price of $34366. When the initial contract was brought to us to sign, I questioned Larry on the figures. Confused I asked him point blank, “are you eating the accessories?” He said quote “ yes, we are eating the accessories and it was included for tax purposes only” unquote. Unfortunately, this was not the case when it came time to sign the papers and we were forced to end the sale. Larry “ apologized” and said he spoke in error. There was no ambiguity when he gave me a verbatim repeat back when asked about who was paying for the disputed items. I am a Naval Officer with over 22 years and my service has instilled a strong sense of integrity. That was lacking at Westbrook Honda. I felt like I was being played by Larry Bagley. I was only looking for a fair deal and confident that any issues could have been resolved if raised in a proper manner. Even after I sent an email to the General Manager, Ron Bachta, describing my unsatisfactory experience, I received only a call from the sale manager apologizing for the "confusion". However, the day was not a total loss because my wife and I knew that the 2013 Odyssey was the car for us and we ended up buying the mini-van from Cardinal Honda. The switch saved us $40 per month in a 60 month loan. If you want a fair deal and honest broker, go to Cardinal Honda! More

My husband and I went to just look at Honda Pilots. However, we left that night with a brand new Pilot. Manu was great with explaining all our options and listening to what exactly we were looking for. However, we left that night with a brand new Pilot. Manu was great with explaining all our options and listening to what exactly we were looking for. Our experience was great, and we would definitely recommend Westbrook Honda. More

The personnel at Westbrook Honda did an excellent job of "winning" my business. The initial introduction was through Don Shepard and then the detail of the Sale was picked up by Sammy Amer. Don provided t "winning" my business. The initial introduction was through Don Shepard and then the detail of the Sale was picked up by Sammy Amer. Don provided the first introduction to the vehicle and the dealership and then Sammy did an exceptional job of presenting alternatives and ultimately making it easy for me to decide to buy the vehicle in Westbrook. I had already had some less than satisfactory sessions with other dealers from out of the area so I found the professionalism and thoroughness here to be like a breath of fresh air! More

Sarted with Internet sales.Henry got right back to us. At the dealership Manu took time to show us a number of vehicles and all the technological features. Extremely knowledgable. Happy with the process.. At the dealership Manu took time to show us a number of vehicles and all the technological features. Extremely knowledgable. Happy with the process.. More

Friendly atmosphere - When I arrived Manu Serohi immediately opened the door and welcomed me into the showroom. Polite, friendly and extremely knowledgeable - the test drive greatly demonstrated ma immediately opened the door and welcomed me into the showroom. Polite, friendly and extremely knowledgeable - the test drive greatly demonstrated maneuverability of the 4 wheel drive - it was snowing all day and we went to a large parking area that had not as yet been plowed. It gave me a great feel for the vehicle. I purchased the vehicle on that basis! More

We brought a new Honda CRV at Westbrook Honda yesterday. We had the pleasure of dealing with a young salesman by the name of Sean Bowen. Sean was very knowledgeable and extremely helpful in the purchase of We had the pleasure of dealing with a young salesman by the name of Sean Bowen. Sean was very knowledgeable and extremely helpful in the purchase of our new Honda. We would highly recommend buying a Honda from Sean at Westbrook Honda..........great experience. More

We were immediately greeted on the lot by a friendly salesman, Sean Bowen, even though it was a cold and rainy afternoon. Sean was knowledgeable in the products he offered and was very accommodating to salesman, Sean Bowen, even though it was a cold and rainy afternoon. Sean was knowledgeable in the products he offered and was very accommodating to my wife and kids through the whole purchase process. I would certainly choose him to help us with our next car purchase, and look forward to meeting with him when we service this vehicle. I understand the affair of buying a car is involved, and I had a chance to experience the kindness of several Westbrook Honda employees. 10 out of 10 for sure. More

We first spoke to Sammy and he was very helpful, he handed us over to Manu because we had worked with him before and he was very helpful also. He was very friendly, knowledgeable and quick because he k handed us over to Manu because we had worked with him before and he was very helpful also. He was very friendly, knowledgeable and quick because he knew we had to be somewhere, that was appreciated. There was very little haggling like other times that we have leased cars, which was also appreciated. We had to come back the next day to pick up the car and Manu greeted us and brought us in to sign the papers with Randy. Randy was also friendly, quick and to the point. This was by far the best experience we have had at a car dealership. More

I knew I wanted to go back to owning a Honda, the salesperson, Sean Bowen met me immediately as I came in to the dealership door, friendly and courteous. It was late in the day, but he willingly too salesperson, Sean Bowen met me immediately as I came in to the dealership door, friendly and courteous. It was late in the day, but he willingly took a car out with me for a try. I returned the next day and we covered some of my options, perhaps a lease or finding an excellent used Honda. I later returned with my son and Sean once again was everything a salesperson should be..he did not push but pointed out all the aspects of this car that made it worthwhile. I did purchase this 2010 Honda CRV and am pleased that I did. The experience I had with Sean was comfortable and I appreciated working with someone of his nature. I hope that my experience when I return for service will be equally as good . More