Westbrook Toyota

Just wanted to say what a Great experience it was to deal with Scott Kirby. I went car shopping with my daughter in hopes to find a dealership that would not overwhelm either one of us being pushy and pushi with Scott Kirby. I went car shopping with my daughter in hopes to find a dealership that would not overwhelm either one of us being pushy and pushing us into something we were not comfortable with. Well I came to the right place, from the moment Scott Kirby shook my hand I knew I was in the right place. He was NOT pushy at all, new our situation and helped us the make the right decision for my daughter. He took care of her and I know he was fighting for what she wanted as they did their little test drive, but thats ok, but he helped us to make the most sensible decision for her. WE laughed alot, felt we can talk open and played it straight. He was great! The entire dealership was great and it was the most pleasant experience I have had with looking for cars in a long time....WE will be back when we are ready to buy another car and I will be telling all my friends and family to come see Scott Kirby. Oh and it helped ALOT that he was a RED SOX fan! Thank you Scott! You are the BEST...An asset to Toyota for sure! JG More

Scott was a true professional. He took the time to listen to what I wanted/needed in a vehicle and found the right car for me. He was patient, and eager to please. He comes highly recommended. Than listen to what I wanted/needed in a vehicle and found the right car for me. He was patient, and eager to please. He comes highly recommended. Thanks Scott! More

Scott Kirby and Kalani Lopa went out of their way to make our car buying experience go as smoothly as possible. We had a 6 week old baby and 4 year old with us and it could have been very challenging but Kal our car buying experience go as smoothly as possible. We had a 6 week old baby and 4 year old with us and it could have been very challenging but Kalani and Scott both went out of their way to make it easier on us. Throughout the sales process Scott was straight forward, honest and down to earth. I never felt like he was giving us the "hard sell" and ultimately I felt like we got a good deal on a wonderful vehicle. The facility is state of the art and clean and comfortable. We would definitely recommend this dealership to anyone who is car shopping. More

This is my second purchase from Westbrook Toyota and Deborah Novak - She made the process simple and answered all my questions in depth. No pressure, just good information. My experience with Westbrook Deborah Novak - She made the process simple and answered all my questions in depth. No pressure, just good information. My experience with Westbrook Toyota rates better than my experiences at all the other dealerships over the years - including multiple Mercedes purchases. More

My father purchased a 2011 Toyota 4Runner a few days ago, and I went with him to make sure that the purchase went well. We were actually skeptical going to the new Westbrook facility because the two salesme and I went with him to make sure that the purchase went well. We were actually skeptical going to the new Westbrook facility because the two salesmen we had dealt with in the past (from Old Saybrook) were no longer with the company.... then we met Scott Kirby and everything changed. Scott is very down to earth and personable when you talk to him. He is very educated on the vehicles (as my father was going to purchase the 4Runner & I was looking at a Venza)and was able to answer all of our product questions without hesitation. Too many times when dealing with sales people they are trying to sell you more than what you are looking for and it can be frustrating - not the case with Scott. Scott knew exactly what we were looking for, and he tried his best to make us happy in the end. We are already prepared to pass his name on to other family members and friends, and when I decide it's time for a Venza (or another 4Runner) I will be contacting him, too. Scott - thank you so much for making my father's purchase experience a good one. More

I usually avoid having work done at dealers, and now I know why. My check engine light came on and so I brought my '07 Corolla in to have it checked. Also, I wanted my snow tires to be swapped and to ha know why. My check engine light came on and so I brought my '07 Corolla in to have it checked. Also, I wanted my snow tires to be swapped and to have my windshield washer fluid pump changed. The check engine light turned out to be 2 oxygen sensors, to the tune of $450+ each...for a part that could be bought for $50? I decided to postpone the sensor repair but made it clear I wanted to have the snow tires changed out...I picked the car up after hours, only to drive to work the next day and realize that my snow tires were still in the trunk! Nice...after back and forth with Mark the service manager he offered to refund my money, which is fine, but I really don't feel like I can trust a company that charges me for work that was never completed. Not to mention that no compensation was offered for headache, the wasted time, gas and energy of going back and forth to the dealer for nothing, etc. Even if this might have been a one-time mistake, I'm not going back to find out. More

It was a long two days that we had spent checking out It was a long two days that we had spent checking out vehicles at other dealerships and coming away very disappointed and frustrated. We came back to It was a long two days that we had spent checking out vehicles at other dealerships and coming away very disappointed and frustrated. We came back to Westbrook Toyota where we had purchased vehicles previously at the Old Saybrook location. I had called ahead of time and spoke to Kalani who greeted us as we arrived after introducing ourselves to Frank Mikolike. They both put us at ease and introduced us to our salesperson, Della Hamberg. From that point on, things went about as smooth as could be expected. Della did an excellent job explaining everything and Frank went above and beyond getting us a great value on our trade in. He also went out of his way to explain every question I had about the pricing and was able to locate a vehicle in very short order. Della is both an excellent salesperson and enjoyable to work with in the process. Her follow through on each detail was very appreciated. All in all, I would have been impressed had this been my first vehicle purchased, but, after more than 20 in my lifetime I can honestly say this was one of the best. More