Westbrook Toyota

There was a wide selection of inventory and I was able to find the exact car I wanted with everything included. The process was easy and everything was fully explained to me. All the workers are friendly and find the exact car I wanted with everything included. The process was easy and everything was fully explained to me. All the workers are friendly and helpful and gave the best service More

Trust service and their recommendations. Friendly service reps. Pleasant, comfortable place to wait. And coffee! Friendly service reps. Pleasant, comfortable place to wait. And coffee! More

Great experience, very practical and low dealer fees. Easy to negotiate with as well. Alex was a great salesperson to work with too. Very practical, straightforward and informative during the test drive. Easy to negotiate with as well. Alex was a great salesperson to work with too. Very practical, straightforward and informative during the test drive. He knew the sports car specs for the GR Corolla and Supra very well. More

Westbrook Toyota is a beautiful, clean facility with awesome staff who are extremely responsive to their customers. I have bought cars from this dealership since 2010 and always have my car serviced the awesome staff who are extremely responsive to their customers. I have bought cars from this dealership since 2010 and always have my car serviced there. I highly recommend this dealership if you want a no hassle, professional experience! More

Bought a Toyota from them. The service people don’t know customer service. They schedule you and end up calling you saying they don’t have a car. We need to reschedule.people a The service people don’t know customer service. They schedule you and end up calling you saying they don’t have a car. We need to reschedule.people are not free and not pilots.I hate this place.service manager won’t even answer your call or reply back. I don’t know why they hire this kind of people who don’t do their job efficiently. This place is not efficient at all. More

The sales manager at this dealership, Edgar Rivera, is awesome! He earned my busines from the moment I called Westbrook Toyota in error. I called thinking I was speaking with Westport Toyota that we bough awesome! He earned my busines from the moment I called Westbrook Toyota in error. I called thinking I was speaking with Westport Toyota that we bought our previous car from and the way Edgar spoke was different from what I experienced with other toyota dealerships. He was very polite, nice, professional, patient, kind with his words and above all, not judging. At first, I did not know whether to trust him even though I had immediately connected with him while we were talking but I took my chances because he sounded different from other dealerships reps I'd spoken with during our car shopping. He accorded me with respect over the phone that is lacking in other Toyota dealerships today. I am one who normally do not trust car dealers 100% but I took Edgar's word for it and he earned my trust. When our car picked up a nail and we had to change a tire, Edgar test drove it after it was fixed to assure us it was fine. Ross, our sales person was also great! From the moment Edgar introduced me to him to help with our car shopping, he did all the necessary things and was carrying me along every step of the whole process from allocation to delivery. These guys are different from those I've done business with at other dealerships in the past. They are great assets to Westbrook Toyota and I have started recommending Westbrook Toyota to friends. I want my friends to have the same great experience I had here. The business manager, Assad, was also helpfull in finalizing the financial aspect. Every one of these men made my family and I feel very welcomed and our business, appreciated. More

Beats A-1 in Hamden, i was able to schedule an appointment within the same week. Felicia the service advisor was very friendly and professional. I was confident turning my truck over without the f appointment within the same week. Felicia the service advisor was very friendly and professional. I was confident turning my truck over without the feeling of being herded. Comfy waiting room, coffee machine and clean atmosphere 10/10 More

Sold car with cold engine noise at startup, of course they warmed it up for the test drive. Had hearing problems when brought to their attention....slippery, like eels. they warmed it up for the test drive. Had hearing problems when brought to their attention....slippery, like eels. More

Had a great car buying experience! Joyce is a wonderful salesperson, low key and so helpful. The manager Jose was great too. Ended up with a used car that feels brand new! Joyce is a wonderful salesperson, low key and so helpful. The manager Jose was great too. Ended up with a used car that feels brand new! More

Second time I’ve dealt with them not being truthful. Actually used the bait and switch. Actually used the bait and switch. More