Westbury Toyota

Thoughtful I gave my experience at Toyota an excellent rating because the associate that helped me,Andrew Pantonwas not only very pleasant and helpful to me, but I gave my experience at Toyota an excellent rating because the associate that helped me,Andrew Pantonwas not only very pleasant and helpful to me, but I noticed that he was equally pleasant to his other customers as well.He kept me informed of my car"s progress and always smiled. More

Amazing experience for a first time buyer First time leasing a car. Such excellent service and Trevor helped us with all our questions, he was very professional and super friendly. Great exper First time leasing a car. Such excellent service and Trevor helped us with all our questions, he was very professional and super friendly. Great experience overall! More

Extraordinary service I went to westbury toyota to purchase a new 4Runner, Ralston Dunn was my salesperson and I couldn't have asked for a better experience. He was profe I went to westbury toyota to purchase a new 4Runner, Ralston Dunn was my salesperson and I couldn't have asked for a better experience. He was professional, yet lighthearted and friendly. He was very patient and thorough in explaining all available options and services to me. At the end of the day, I was able to trade in my old car and purchase the car I wanted without any issues. To sum it up...Ralston made the whole experience very positive. tank you Westbury toyota, More

Wonderful salemans!!! thank you Bernie Anatra From the moment i arrived at dealership and was greeted outside by Bernie i felt comfortable! He made me feel welcome and at ease about buying a new c From the moment i arrived at dealership and was greeted outside by Bernie i felt comfortable! He made me feel welcome and at ease about buying a new car. He listened to what i was looking for and made terrific suggestions and gave honest hearfelt answers. I knew i was in good hands and would be getting a great deal on my new car! Thank you Bernie!! More

Beware of Service Department Usually I bring the vehicle to Westbury Toyota myself as over the years there has been many issues with their service department looking to take adva Usually I bring the vehicle to Westbury Toyota myself as over the years there has been many issues with their service department looking to take advantage of customers who don't know better. My wife brought the vehicle to Westbury Toyota Service Department 2/13/18 for a oil change. Her service advisor was Whitney Mangano .She left with an $800 bill. They sold her two tires which may have been needed however I'm not sure since I did not see the tires. The tires were $212 per tire which I'm ok with. They then charged her $60 for balancing, $99.95 for a wheel alignment which they try to sell to everyone , $50 for a Cabin Filter and $50 for an air filter. Also had the gall to charge $34.95 for a tire rotation after purchasing two tires. Unfortunately they took advantage of a woman bringing a vehicle to a dealer who didnt have knowledge of the repairs needed. I spoke with Rich in service and he only agreed the $34.95 was excessive and can credit it if I want. If I want? Why was it charged in the first place? The service person I spoke with the day before agreed the $60 installation and balancing was also excessive and should not have been charged at $212 per tire . We are also loyal customers. I asked for $194.95 credit for the unnecessary wheel alignment, tire rotation and balancing which is excessive and he refused. This is about the third time I've had issues with this dealership both in service and salesfloor. When vehicle was purchased in 2015 the salesman installed a roof rack on the van without our permission and then extorted us out of $100 cash which insisted we had to take him the the bank across the street to get him the cash. He was later fired when the general manager Mark F heard of it from us and reviewed the cameras at the site. Once before on our older vehicle I also had an issue with Westbury Toyota installing new tires and breaking the sensor in the valve and tried to charge me $325 for a new one.See review dated 3/5/12. Beware of both service and Sales depts. Unethical practices I have encountered. Feel free to look me up and contact me at my cell phone Westbury Toyota if interested in resolving. Invoice number is 257401. More