Westbury Toyota

Our second SUV from here!!! Bernie is the best salesman-sharp,knowledgeable, and listens to your needs and desires. He's the man to see. Bernie was our salesman both times we've Bernie is the best salesman-sharp,knowledgeable, and listens to your needs and desires. He's the man to see. Bernie was our salesman both times we've bought our SUVs. YOU WILL NOT BE DISAPPOINTED!! More

Easy, flawless, helpful I was so impressed with this experience. I had a lot of issues and was worried that it would be extremely difficult to turn my car in early and get a I was so impressed with this experience. I had a lot of issues and was worried that it would be extremely difficult to turn my car in early and get a new lease. It turned out it was the opposite. Mark Feur, the manager, was understanding, made it simple and set up just what I needed. My salesman, Luis was informative and kind. Nicole was quick and nice dealing with the insurance. Finally, Christina Southard was sweet and assuring with the final paperwork. I would recommend this dealership to all! More

Service & staff David Bonilla was who approached me as I pulled up on a weekday eve earlier this month, insearch of a vehicle. About as an outstanding professional David Bonilla was who approached me as I pulled up on a weekday eve earlier this month, insearch of a vehicle. About as an outstanding professional as could be hoped for. Patient, informative, polite and NOT pushy He stayed with me throughout my search, and test drive and followed up with me as discussed, then I returned soon after and he treated me as if we were friends already. As I awaited the process and the financing on day I decided on car, he kept me abreast of the progress and status of things and what to expect. No, I never met Dave before this, but would highly recommend him to any friends or anyone who needs an auto from Toyota :-) More

3 Hours for an Oil Change + Forgot to Do Other Requested Wor I took my Rav4 in for an oil change, tire rotation and NYS inspection on a Saturday morning in which I had a 7:15am appointment. I arrived about 10 mi I took my Rav4 in for an oil change, tire rotation and NYS inspection on a Saturday morning in which I had a 7:15am appointment. I arrived about 10 minutes early and the adviser that approached me, Stephanie Cion took down the requested work rather quickly and advised it shouldn't be too long. At about 9am (almost two hours later), she finally approached me to tell me a laundry list of issues with the car - I needed new rotors and with that new brakes, two new front tires, new air filter and my shocks needed repair. For a car with 20k miles, I was surprised to hear it needed all this work. I had a 10am appointment so I declined to do to the work now and asked for a quote to do it another time. Additionally, I asked when the oil change, tire rotation and NYS inspection would be done she said it would be another 10 minutes then I'd be on my way. Fast forward to 10am and no sign of my car being done. I walk into her office and magically the car is done. Upon getting in my car and driving away, I realize the NYS inspection was NEVER DONE. There was no chance I was spending So it took 3 HOURS for an oil change and tire rotation and they forgot to do a NYS inspection. Simply unacceptable. I will never be returning to this dealer and probably Toyota dealerships in general for service. If you do choose to go here, I would avoid having Stephanie Cion as your adviser. She failed me as a customer and forgot to perform the requested work. I'm also not sure if all the work she recommended was necessary - I'll be following up with an independent mechanic to make sure. More

horrible service I took my Highlander for a scheduled maintenance on July 30th. 2016, I also had issues with my multimedia system not operating and I had put in a clai I took my Highlander for a scheduled maintenance on July 30th. 2016, I also had issues with my multimedia system not operating and I had put in a claim for a lost key. My service adviser was Stephanie. late the same afternoon i received a call from Stephanie notifying me that they recommended some differential fluid to be changed which I authorized, however she stated that they could not take care of the Multimedia or Key replacement since it was a weekend (I learned later that Warranty dept. is open till 1 pm on Saturdays- i had gone in at 8 am that day) she promised to call it in on Monday, I waited till the following Tuesday and upon not receiving a call, I called Service, which BTW is next to impossible to get through, the phone rings for ever before disconnecting, one has to try multiple times before someone actually answers. when I called on Tuesday i was transferred twice to Stephanie without success, on my third attempt, a Phone call was answered by Andrew, I explained what was happening at which point I was notified that Stephanie no longer works there, Andrew took my information down and wanted to me to bring my car back in, I suggested he look up Stephanie's notes to start the process, which he did after some prodding. he promised to call me back the following day (wed, aug. 3rd) today is August 4th. 2017 and I have not received any notification. I am very disappointing, my relation with Westbury Toyota goes back 6 years... 2 rand new leases and with Toyota an additional 6 years. I have great Vehicle. I have experienced the most horrible, unprofessional and uncaring service. I am now left to wonder if they really worked or maintained my vehicle all these years. I will be looking for another service. I hope West bury Toyota cleans up its act. I would like a definitive response to my genuine complaint. I will be mailing this out as well and reporting to every organization that accepts these type of complaints. More

Beware of fees on invoice. Please be aware of fees inserted on invoices.Buyers,get a description of these fees and question and evaluate them before finalizing purchase.My relat Please be aware of fees inserted on invoices.Buyers,get a description of these fees and question and evaluate them before finalizing purchase.My relative did not heed my advice on a purchase and paid for it dearly. More

Dishonest pricing Buyer beware. Whatever deal you negotiate with your salesman will be undone by this thief. She will pull the wool over your eyes any way she can to Buyer beware. Whatever deal you negotiate with your salesman will be undone by this thief. She will pull the wool over your eyes any way she can to add on fees to pad the final value of your car. They practice spot sales and yo yo financing just to get you out the door fast so they can swindle you. Go ANYWHERE else!! More

Courteous Service Alexis was wonderful and very helpful when we contacted Westbury Toyota, because of her guidance and help we were able to lease our Camry from this de Alexis was wonderful and very helpful when we contacted Westbury Toyota, because of her guidance and help we were able to lease our Camry from this dealer.Look forward to conduct future business with this dealer. More

Awesome Salesman We were greeted by Bernie Anatra and we immediately felt very comfortable. He is professional and walks you through the process with ease. The dealer We were greeted by Bernie Anatra and we immediately felt very comfortable. He is professional and walks you through the process with ease. The dealership is warm and friendly and I would highly recommend it. More

The best experience ever This dealership was the best I purchased a 2016 rav 4 on Friday they had me out of the dealership with My car in 4 hrs and this was my first time go This dealership was the best I purchased a 2016 rav 4 on Friday they had me out of the dealership with My car in 4 hrs and this was my first time going there Duane green and Ramon Nunez were my sales people and my finance person was Won this elite team was the best experience I have ever had they don't do any phony scams or tricks there are straight up with you tell it how it is these guys will defitently be here for a long time thank you guys for a great experience I am going to recommend all my family and friends to this dealership because they treat you like family ..... More